The Westin St. Francis San Francisco on Union Square

4 stars
335 Powell Street, San Francisco, CA 94102
Hotel Overview
Reviewer score
4.1
out of 5
357 reviews
stupendous

The staff was professional, prompt, polite, well trained, and all around very helpful. Rooms are... See full review

  • Jimmy jam Niners
  • Dec 25, 2013
Romantic getaway

The location and atmosphere of this hotel was amazing. We really enjoyed our time there. All the... See full review

  • Fran Cisco
  • Dec 10, 2013
Legendary Union Square hotel combines comfort, class

The Westin St. Francis is the only hotel that actually sits on Union Square. The main building dates back to 1904, and many public areas boast the ornate columns, intricate woodwork and other design elements from this era. Perhaps the property's most famous feature is its Magenta Grandfather Clock, a popular place for people to meet. Today the property comprises two separate buildings: the historic main building and a newer tower. Three on-site restaurants offer a host of dining options.

Highlights
  • Historic grandfather clock
  • Only hotel situated right on Union Square
  • Three on-site restaurants, including the highly acclaimed Oak Room
  • Sleep in signature Westin Heavenly beds
Rooms

Accommodations are spread across two buildings. In the historic main building, with 629 rooms and 24 suites, standard lodging is accented by crown molding and ornate chandeliers. In the newer tower, with 566 rooms and 35 suites, the experience is more modern. All rooms come standard with flat-screen televisions, signature Westin Heavenly beds, plush robes and safes. Wi-Fi and high-speed Internet access are available in all rooms (fees apply).

Features

The Westin St. Francis has received numerous awards, including the AAA Four-Diamond Award.

The property opened in 1904 but was practically gutted due to damage during the earthquake of 1906. It reopened in 1907 and has been growing ever since. The new tower was completed in 1971.

All guests receive complimentary access to Westin Workout powered by Reebok, a state-of-the-art fitness center with cardio and weight machines. The hotel also provides massage therapy at an on-site day spa (fees apply).

Dining

Three on-site restaurants provide a number of options for meals. Bourbon Steak, Michael Mina's newest creation, is a West Coast spin on the traditional steakhouse; the Oak Room offers a more traditional menu. Caruso's is the most casual of the three, offering light snacks and coffee in the lobby lounge.

Transportation
  • San Francisco International Airport (30 minutes)
  • Oakland International Airport (40 minutes)
  • Cable cars (1 blocks)
  • MUNI bus (1 block)
  • BART (4 blocks)
Attractions
  • Union Square
  • Theater District
  • Chinatown
  • North Beach
  • Financial District
  • Embarcadero
Business
  • 24-hour business center
  • 56,000 square feet of meeting space
  • The Imperial Floor, located on the 32nd floor of the Tower, with two distinct meeting rooms

The Westin St. Francis San Francisco on Union Square Rooms

Standard
Description not provided

Amenities

  • High-speed internet
  • Non Smoking
General
Air conditioned
Non Smoking
Concierge
Pet friendly
Activities
Fitness center or spa
Children's activities
Dining
Bar/Lounge
Restaurant
Coffee maker in room
Room service
Services
24 hour front desk
Business center
Maid service
Laundry service
Express check in
Express checkout
Childcare Service
ATM/Cash machine
Wake-up service
In-Room Safe
Shops/Commercial services
Meeting/Banquet facilities
Car rental desk
Barber/Beauty shop
Porters
Video checkout
Currency exchange
Internet
High-speed internet
Parking
Valet parking
Accessibility
Accessible facilities
Accessible rooms
Room
Television with cable
Radio
Cordless phone
Safe
AM/FM alarm clock
Mini bar
Free newspaper
Hairdryer in room
Outlet adapters
Fire alarm with light
Cribs available
In room movies
Iron
Ironing board
Smoke detectors

Hotel Map

37.788 -122.4084
Area served
Alameda, Napa Valley, Burlingame, Concord, Castro Valley, Halfmoon Bay, Hillsborough, Hayward, Berkeley, Sausalito, Menlo Park, Muir Beach, Palo Alto, Redwood City, Santa Clara, San Mateo, San Jose, Walnut Creek
Nearby airports
Oakland International Airport, (OAK), 20.00, MI; San Francisco International Airport, (SFO), 12.00, MI; Norman Y. Mineta San José International Airport, (SJC), 40.00, MI;
Area description
Downtown

Nearby points of interest

  • Kertesz Gallery: 0 mi
  • Union Square: 0.1 mi
  • Toomey Tourell Gallery: 0.2 mi
  • St Patrick's Church: 0.3 mi
  • Old St Mary's Cathedral: 0.4 mi
  • Grace Cathedral: 0.4 mi
  • Don Soker Gallery: 0.4 mi
  • Cartoon Art Museum: 0.4 mi
  • San Francisco Museum of Modern Art: 0.4 mi
  • Moscone Center: 0.5 mi
  • Cable Car Museum: 0.5 mi
  • 871 Fine Arts: 0.5 mi
  • Transamerica Pyramid: 0.6 mi
  • Nob Hill: 0.6 mi
  • Chinatown: 0.6 mi
  • Kertesz Gallery: 0 mi
  • Union Square: 0.1 mi
  • Toomey Tourell Gallery: 0.2 mi
  • St Patrick's Church: 0.3 mi
  • Old St Mary's Cathedral: 0.4 mi
  • Grace Cathedral: 0.4 mi
  • Don Soker Gallery: 0.4 mi
  • Cartoon Art Museum: 0.4 mi
  • San Francisco Museum of Modern Art: 0.4 mi
  • Moscone Center: 0.5 mi
  • Cable Car Museum: 0.5 mi
  • 871 Fine Arts: 0.5 mi
  • Transamerica Pyramid: 0.6 mi
  • Nob Hill: 0.6 mi
  • Chinatown: 0.6 mi
  • Civic Centre: 0.7 mi
  • SoMa: 0.7 mi
  • Octagon House: 0.8 mi
  • San Francisco City Hall: 0.8 mi
  • Cathedral of Saint Mary of the Assumption: 0.9 mi
  • Ferry Building: 1 mi
  • San Francisco Symphony: 1 mi
  • Haas Lilienthal House: 1 mi
  • Coit Tower: 1 mi
  • ATT Park: 1.1 mi
  • Pioneer's Monument: 1.1 mi
  • Lafayette Park: 1.1 mi
  • Konko Church of San Francisco: 1.1 mi
  • Japantown: 1.2 mi
  • Japan Center: 1.2 mi
  • Port of San Francisco: 1.3 mi
  • Lombard Street: 1.3 mi
  • Underwater World: 1.4 mi
  • Aquarium of the Bay: 1.4 mi
  • Pier 39: 1.4 mi
  • Ghirardelli Square: 1.4 mi
  • Wax Museum Entertainment Complex: 1.4 mi
  • San Francisco Experience: 1.4 mi
  • Ripley's Believe It or Not! Museum: 1.4 mi
  • Wyland Gallery: 1.5 mi
  • Hyde Street Pier: 1.5 mi
  • Musee Mecanique: 1.5 mi
  • Lands End: 1.9 mi
  • Mission Delores: 1.9 mi
  • Mission Dolores: 1.9 mi

Hotel Policies

Check-in:
03:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (357)

Ratings and reviews for The Westin St. Francis San Francisco on Union Square

Overall score

4.1 / 5
357 out of 357
Amenities:
3.9
Room cleanliness:
4.3
Hotel staff:
4.3
Room comfort:
4.2
Location:
4.8
Value:
3.9

88% would recommend to a friend.

Sort by:
Review of The Westin St. Francis San Francisco on Union Square

Reviewer score

3
Anonymous
Houston, TX
Jul 6, 2009

Well ubicated but...

The hotel is in the center of San Francisco [close to almost everything], the staff is professional and the rooms are clean. BUT the building is really old [really noisy rooms] and the regulars rooms are really, really too small.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
1
Location:
4
Value:
3
Dining tip: Short drive from hotel

Agua is a wonderful restaurant, a little expensive but really nice!

Review of The Westin St. Francis San Francisco on Union Square

Reviewer score

3
Tired So Cal Traveler
San Dimas, CA
Jun 11, 2012

You May Have To Insist on Waht You Paid For

We were greeted at the reception desk and immediately given keys to a fifth floor room. We had paid to upgrade to floors 16 to 21, but all of those rooms were full. the clerk offered us breakfast instead (we already had reservations elsewhere) or to waive our parking fee (we didn't have a car). It was after midnight and both my husband & I were very tired. Th desk clerk was not authorized to give us a comparable or better room, so we waited many minutes for the manager to return from parts clearly some distance away. After about five more minutes, the manager put us in a lovely room. We're not sure why the room we had paid for was not availalbe and further bewildered that the desk clerk was not authorized to make the accomodation that we ultimately received. We would have appreciated better, prompter service at the desk.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
1
Room comfort:
4
Location:
5
Value:
3
Review of The Westin St. Francis San Francisco on Union Square

Reviewer score

3
Anonymous
Business
San Francisco CA
Dec 8, 2009

Good

It's nice Hotel

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Review of The Westin St. Francis San Francisco on Union Square

Reviewer score

3
jtm2300
San Jose, CA
Jul 11, 2010

Small room

Stayed overnight with the wife. Room was surprisingly small for the price paid, guess this is to be expected for the location at the heart of San Francisco. Still, a bit claustrophobia inducing. Otherwise, service was acceptable.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
3
Location:
5
Value:
2
Nightlife tip: Short walk from hotel

Clock Bar seems to be one of the few hotel bars in the area open seven days a week until late. 24-hour Lori's Diner located just around the corner!

Review of The Westin St. Francis San Francisco on Union Square

Reviewer score

3
Smurray
New York, NY, USA
Jan 24, 2012

Nice, but wouldn't be in a rush back

Stayed in room 1678, which is a corner suite so you have views in two directions. The room was decent but for the price ($350/night), the bathroom could use some updating. The shower head had poor water pressure. Freinds had the adjoining suite and their bathroom appeared to be recently re-modeled. HBO and Showtime are included but many channels would lose the signal making those channels unviewable. Internet access is not included in room price. The hotel was adequate for my purposes but I wouldn't be in a rush back.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
4
Hotel staff:
4
Room comfort:
3
Location:
4
Value:
3
Dining tip: Short walk from hotel

If you like seafood, try Ferallon located directly across the street from the hotel. Pricey but very good.

Review of The Westin St. Francis San Francisco on Union Square

Reviewer score

3
offal
Chicago
Aug 12, 2009

Nice Lobby -- Not So Nice Room

The lobby was quite lovely, but the room was small, kind of dingy, loud, and claustrophobic. Also, the hotel nickels and dimes you for everything -- internet, computer use, printing, etc.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
2
Hotel staff:
4
Room comfort:
2
Location:
2
Value:
3
Entertainment tip: Long walk from hotel

Union Square is a mass of people and tourist traps -- it is worth walking, in just about any direction, a few blocks to find a more SF-esque experience.

Review of The Westin St. Francis San Francisco on Union Square

Reviewer score

3
BusinessBob
Business
Seattle
Oct 19, 2012

Beautiful historic hotel with paper thin walls

The hotel is right in the heart of downtown SF. Really convenient to everything. Just ignore all the pot smoking vagrants begging in front of hotel. They are harmless. The uninsulated walls made for a sleepless night. We could hear the person next door coughing all night and the noise from the hallway was just as bad. Hotel is nice but doesn't provide a restful environment. Also, if you go for the "green" option, be aware this means your room will not be touched during your stay and that includes emptying out the trash and refilling the coffee service.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
3
Room comfort:
3
Location:
5
Value:
2
Trip purpose:

Business

Review of The Westin St. Francis San Francisco on Union Square

Reviewer score

3
DGmn
MN
Oct 3, 2013

Nice people but...

Unfortunately we arrived at rush hour and it took forever to get to the hotel. The garage entrance is not on Powell so we did a lot of extra driving to figure out how to park. Front desk person was excellent. Rooms were expensive for a very small space with a view of a cement roof and the corner of other rooms. The vent in the bathroom was literally caked with dust. When we were leaving the garage attendant said he would put our bags in the car. We were in Sausalito before we noticed that one of the bags had not made it into the car and had to drive all the way back to get it.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
1
Hotel staff:
4
Room comfort:
2
Location:
3
Value:
1
Review of The Westin St. Francis San Francisco on Union Square

Reviewer score

3
Anonymous
seattle, wa
Oct 4, 2010

Good Location

The location is great - right in Union Square, with a lot of shopping in the area. Also it's not a bad walk down to the Ferry Building if you are so inclined. The hotel room is nice in the new towers, and just OK if you get into the older towers. I'd stay here again if I could guarantee to stay in the new towers, I was not a fan of the older rooms.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
3
Review of The Westin St. Francis San Francisco on Union Square

Reviewer score

3
Anonymous
Norcal
Jan 11, 2011

Ok

Expensive parking rates they do not tell you about. $50.00 for every day you stay. Room was nice, but housekeeping/maintenance was talking loudly at 04:15 am waking my family. Bell service was outstanding. there ws a conference for JP Morgan during our stay so there were hundreds of people standing in the lobby and blocking access to the bell desk, restaurant, cafe and elevators. Made it very difficult use any of the hotels services and elevators.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
2
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