The Westin St. Francis San Francisco on Union Square

The Westin St. Francis was right in the heart of the Union Station area. Ideal for all the things we wanted to do. Our room was in the original part of the hotel (not the tower). The room was sub-standard when it came to cleanliness. Paint was peeling on the bathroom ceiling. One staffer was not at all accomodating to changing our room. Another person was quite helpful. The city was grand but the hotel was not.

As I was standing in line to inquire about a late check out - due to running the SF Marathon the next day - I experienced a front desk employee, who actually appeared to be some kind of manager. I felt uncomfortable and intimidated to ask my accommodation request, but did anyway, and before I could say that I would be willing to pay whatever I had to for a late check out and explain that I was running the marathon next day, she was shaking her head, asking me my room number, and rudely saying she could give me until 1 o'clock without a charge but anything more there'd be a fee.

I was very disappointed to receive a tiny room next to the elevator shaft. When I mean tiny, I mean, smaller than a dorm room or hospital room.

Very small room, it felt like we were stack in the closet. The first room had an elevator shaft behind us and then after we complained they gave us the street view. Also with the view and sound of the major band. It did not stop playing until 10pm. It is very difficult to get a hold of someone at the front desk, they are just too busy to answer or to listen to the complains. Generally, we were told that we've got what we paid for, in the words of the front desk manager. We will not stay at that hotel again.

the hotel is nice and the staff is professional....however the room was one of the smallest I havd had in a long time, the window opened to three walls of other rooms windows, the cheap radio did not get reception except for one station, the wall plugs by the desk did not work and the tv did not work for all the stations...for instance CNN was just dots and line and no picture or sound.

We would never stay at this hotel again. The morning following our first nite, we discovered the bedding was very bloody all over the sheets. we were horrified as we pulled back the covers. Check bedding in this hotel.

I reserved and paid for two adjacent or adjoining rooms but they didn't have any. So they gave me one room with two beds - which was fine for us.[...]

There was absolutely no indication of all the extra expenses that this hotel charges on the [...] website. They hit me with $57.00/day for parking, an extra $7.00/day for misc tax, some ridiculous occupancy tax for $27.86, and also $6.00 for refreshments because I moved one of the soda cans and didn't put it back in 10 seconds. I literally could have bought a round trip ticket for the price of parking and saved myself a 12 hour round trip drive. They also charge $15.00 for 10 minutes of internet service in the business center. The room was really nice and the view was decent, but if I had known about all theses extra charges beforehand I would have stayed somewhere else!!!

Admittedly, I am v. fussy about the room I am assigned. It can make or ruin my stay in a hotel. I told the woman signing us in that we were expecting a tower room floors 17-20, and that I would like a front view over Union Square of the bay and bridge. She gave us room 2095 which was roof level with another building and looked north with no good view. I went back to the desk and the staff had changed, so I had to deal with another woman and explained the view I wanted. She managed that but put us three floors lower in room 1783 which was blocked by the old part of the hotel. Room 2083 would have been perfect, but by moving us down three floor she screwed me. Intentional, or not, we will never know.

Great location, beautiful lobby. The 1st room was very small, but clean. The 2nd room was in the towers and much larger, but, RIGHT NEXT TO the bank of 5 elevators. Horrible noise all nite long and when we complained, no other rooms were available. Never again !!!!!