The Westin St. Francis San Francisco on Union Square

The hotel is in the center of San Francisco [close to almost everything], the staff is professional and the rooms are clean. BUT the building is really old [really noisy rooms] and the regulars rooms are really, really too small.

very nice hotel, but the food and drinks were very pricey

The hotel was generally good, but it was completely a business-professional hub. I would not recommend it to anyone vacationing who is looking for quaint boutique hotel. It was too big, too busy, and not enough for the price that we paid for our one night stay. The hotel (though historical) is very big and the room finishes, although upscale, were bland and almost depressing, especially since we were in a room with a view of a brick wall (there are a lot of rooms with such views, so beware). It's in a good location if you want to do a lot of shopping but a bit far from the Fisherman's Wharf, and the diniing/lounges. Their parking is horrendously expensive -- $50 per night! However, the parking manager was very nice when he saw my New Yorker eyes fall out of face due to the price and gave me a discount at their sister garage up the street for $30 a night rate. Even in New York you don't get such ridiculously high rates. We had just come off of a stint of cozy Inns that we stayed at through our drive on PCH-1, so we were disappointed at the "commercial" aspect of the hotel, but the staff was very nice and helpful.

I have stayed and enjoyed Westins from Melbourne, Australia to San Francisco; Victoria, Canada to Palm Springs. This was the first time I felt "slippage" in the chain. Is it a sign of the times or unique to the Westin St. Francis? A lovely hotel but light on in-room amenities - the little things I've become accustomed to. No paper and pen, no q-tips, cotton balls or shower cap to name a few. Over a 4 night stay, housekeeping replinished coffee and coffee supplies twice and only left the two of us with one bath towel. All-in-all it just wasn't the Westin experience I expect.

This is a great location and most of people I interacted with were quite nice. However, my experience was not the best. When I arrived, the room was incredibly small, but it had a small wing chair & coffee maker. There was garbage in both trash cans, the soap dish was dirty with used soap and toilet paper roll was not folded (ie used). I was concerned whether the sheets had been changed so I called. They first stated that the previous visitor must have returned to the room after they had cleaned the room. But when I told them I my concern was whether the sheets had been changed they stated they had other rooms if I wanted a new room and to come down. At the reception desk there was no apology, the person was quite curt and I didn't think it was possible, but they actually gave me a smaller room. It was so small that the coffee maker was in the closet and no wing chair. I was incredibly insulted! I went to dinner and tried to cool off but after a few hours I was still really angry and asked to speak to the reception Manager. He was very nice, but, He did tell me the room was actually within the same class as the 1st room. I went away even more angry. About 20 minutes later the Manager had written a very nice card and sent up some wine, water, with a fruit & Cheese plate. It is a beautiful hotel and a great location for restaurants, shopping and park. Parking costs about $56 with taxes per night and internet connection starts at 14.95 per 24 hours, but is 19.95 for the faster connection. My understanding is there is also a charge for the workout room as well. However, the literature did state it would deliver workout equipment to your room - not sure how much that would cost. Lastly, you will not get any Starwood points for any expense items if you book your room on Orbits. This is a very nice hotel, quite beautiful, but there are a lot of hotels in the area and I like hotels that offer some services that don't cost extra.

The lobby was quite lovely, but the room was small, kind of dingy, loud, and claustrophobic. Also, the hotel nickels and dimes you for everything -- internet, computer use, printing, etc.

Staff was rude at check in. Valet staff was rude when leaving. Too bad, it's a great hotel, a world class place to stay but the people just aren't friendly. You would think they would be with the state of our economy. For the $200 and $50 per night in parking, I'll stay at the Hyatt, Fisherman's Wharf next time!!!

The hotel was in a great location, the hotel room floor was very quiet, and the beds are of course heavenly in nature. The comfort level of the beds really did compensate for the small size of the room.The only downside is that the room was very small and bearly had room for even a queen bed, and that they do not have any views except for those of other room. I have no compliants on either of these points as this was all disclosed in the [...] hotel room description

Check in was a lengthy wait and was done in a business like manner. However, they were not at all helpful for any info @ the area or services offered. The room had no information about the hotel services. It would be nothing for this hotel to offer a few amenities. However, everything has an extra tab- fitness facility, internet, business center, and the parking was outrageous. Everybody was solicitous but had their hand out. Even the bar was pretentious and way overpriced for what was provided. The atmosphere was posh, but you can do much better in SF. The location was great but so are many other hotels.

For a luxury hotel in Union Square, I was pretty disappointed. The hotel is currently going under renovations and my room happened to be next to a suite that was being worked on. At 6am during the week, I woke up to two men talking in the hallway. I eventually got up and politely asked them to be quieter. Secondly, I was surprised to see the lack of technology upgrades- no ipod docking station. Also, there were no shower caps or qtips in the bathrooms. While the location was great, my overall experience was ok.