The Westin St. Francis San Francisco on Union Square

Everyone including the maids are very helpful and provide the best service that can be had. The location was fantastic during our stay. We did not bother to even rent a car. We traveled throughout San Francisco on public transportation. Went on many guided tours. It felt that we were in the center of the hub of the city. Everything seemed so close to the hotel. We literally hopped on the cable cars right outside our door from our room in the hotel. We came to San Francisco without any plans other than to see the city and have a great time. This hotel not only made are stay comfortable, it made our whole trip fantastic because of the recommendations we recieved at the hotel from the people that work there.

Excellent location relative to sites, shopping and eating. Small, older room in the historic tower wasn't quite what we envissioned.

Wonderful location, beautiful building, right on Union Square. Stay here if you're going to San Francisco, and wear a flower in your hair. Dinner at Michael Mina is fantastic on the lower floor of the hotel, and the view is amazing from the tower.

This was our first trip to San Francisco. We picked the St.Francis because of the location as it is central to most everything. The Hotel staff was super. It was a birthday trip for my wife and the staff bent over backwards to make every little thing was special. This hotel is historic and has a regal feel to it. The Union Square location is the best. The best shopping / restaurants right outside your door. Transportation is so simple. We did not take a single cab. A first for people who travel to Chicago, New York, D.C. often. The Market street hub for cable cars, trolly cars, buses, is just three blocks away. The room was in the original wing of the St. Francis and was super. The bed was great the dual head shower was invigorating. The whole positive experience of our trip to S.F. was made by our decision to stay at the Westin St. Francis. You won't be disappointed.

Check-in was fast and friendly. I was able to upgrade without hassle.

I love the St. Francis. When i was a student in San Francisco, i would always duck into the lobby restroom on my way home, so I'm predisposed to think of it as a place of refuge. We had a great rate thanks to an air/hotel package from Orbitz, made even better by a coupon code (thanks, Orbitz!). The hotel was obviously nowhere near capacity, and we were able to check in at 11 a.m. on our day of arrival, and were upgraded to a huge corner room in the modern building. (Thanks [...] at the front desk!)An aside -- I've stayed in both the original building and the modern tower, and there are pluses and minuses to both - the 'charm' of the original building can fade when the room seems small and dark, and the newer building can be rather anonymous. Anyway, any impersonal elements in the modern building were far offset by the amazing view from the room. Large flat-screen tv (maybe 40"? Not sure), clean, a bit worn in the finishings, but the Westin Heavenly Bath and Bed were much in evidence. Mini bar (pricey, of course) and small fridge was available, perfect for a family saving some money on snacks). Room service was fast and tasty, never waited more than 15 seconds for an elevator, and there's nothing like blowing through the revolving door and having friendly faces greet you. Can't beat the location, literally everything you need is steps away. Love, love, love this hotel.

We reserved a room in the old part of the hotel specifically because we like the old world feel. When we arrived we were informed we were "upgraded" to a room in the tower (new) part of the hotel. Our room had two full beds which we didn't need or want and there were dirty socks from the previous guest under the bed. The room was very noisy and the concierge was abrupt and unhelpful. The location is great as it is near all the shopping, this is the only reason to stay here.

classic hotel on union sq--updated--nice bath--comfortable bed

Our trip included attending our son's graduation from CCA. We also included some tourist activities that were of easy access from our location. You are really right in the heart of SF. The service was wonderful and rooms were adequate. We actually got to get an upgrade since our AC was not working in our really small room. The staff was more than happy to upgrade our accommodations with a free breakfast as well. I would hope to stay there again if the price is right!

This was a beautiful hotel and the service was great however, we arrived late and food service was not available. Even room service did not deliver after 10:30 p.m.