The Opal San Francisco

Front desk was not very friendly. Did not offer or asked if we wanted a second room key. The room was very dark. The carpet was old and very dirty. The sheets and blankets had mendings done once too many. They should have been replaced. After the first night, my 3 yr old son's pillow was missing. We had it placed in our bags to ensure it would not be misplaced. It was gone that evening. We had called front desk to inquire if they had found a child's pillow and neither housekeeping nor front desk was helpful. We had explained it to the manager that it was placed in our bags and it had disappeared. The pillows were hand made for my little ones and one was missing from our bags. They did nothing about it. It was nice to have the continental breakfast. Dining area was too small to accommodate all the guests (both inside and outside near front desk). We came home with hives from dirty bed sheets and blankets.

I was expecting a four star hotel and this one is maybe a two. It's old with a room that did not provide a view. Everything in the room was old. They offered no return on our funds. I would not recommend this hotel to anyone. They are plenty of nice hotel within blocks of this location. I ended up going to the Hilton up the street on my own dime. I would not stay at the Opal.

bed bugs. we got the hell outta dodge.

We had to ask twice before housekeeping emptied our trash baskets. I had to ask twice for a new ethernet cable because the one in the room was frayed. Front desk waS very rude. Told me to call the AT&T helpdesk. The desk chair in our room did not slide in under the desk, so we kept bumping into it to get to the bathroom. Terrible setup. Terrible overall.

the staff was unfriendly and cold. we got an incident with thir garage door who was broked and they didn't knew it until it damage our car mercedes benz e350, scratching all the front bump and taking out the license! no one response for damage, manager was on vacation in a full hotel long weekend???room has not air extractor in bathroom and no security holder in bathtub. breakfast really poor. the only good think: the location, very convenience.

scary neighborhood, street people everywhere, terrible parking even for registration with nortorious SF one-way small alcatraz cell-like room with suffocating no vent.

Arrived at 9 pm and tried to check in...Hotel Clerk was nice but informed me that I needed to pay another 50 dollar deposit and would only accept a credit card, only brought cash so had to go to the nearest WF ATM to deposit money into account. Finally got checked in around 11 pm. Hotel clerk asked if I would like parking and indicated that it would be another 25 DOLLARS PER NIGHT. I asked where else we could park and she indicated on the street (which is not safe and has many homeless people sleeping on the sidewalk). So I paid the 25 bucks and brought my full size truck around the block to the parking garage, upper parking lot was full so I tried the lower parking lot...which only had a 6 foot clearance...so I called the clerk again and she indicated that I should park in the only spot availble a HC parking spot at the top parking lot...luckily I had the assistance of a local bum to guide to the right location (he was more help than the hotel clerk). Finally got to room and found the elevator would go up but would not go down to the garage. 2 bed room was small with no view... got bit by something during the night.

There were quite a few homeless people in the area. Very sad. I did not feel safe. The fitness room is small but the machines were fine. That and the breakfast were pleasant surprises. I do not think I would stay there again but it was inexpensive. Everything was old and run down in the room.

Front desk staff on arrival was horribly rude, lied that manager was not present when other staff member later indicated that a manager WAS on site at the time requested, and took hotel GM 3 DAYS to eventually call to address the inexcusable treatment at check-in AND second night of stay, night manager did not address VERYLOUD noise problem in adjoining room at 3:00 a.m. Until about 5:00 a.m. WORST STAY AT ANY HOTEL/MOTEL IN MEMORY FOR OVER 20 years of business travel! [...]DO NOT STAY AT THE OPAL HOTEL [...]

When we arrived at the hotel the front desk informed us that there is a $50 deposit per night, up to $200. This is not mentioned on [...] or the Opal's website. The staff was completely unwilling to take anything but credit for the deposit and was also unwilling to hold my card number for two hours while we made arrangements to move money around. There was also a $25 +tax charge per night for parking. The front desk staff was snooty and rude to us our entire stay. Stay away from this hotel. After all the charges we could have stayed somewhere nicer and had a much better time.