The Opal San Francisco

Pros: Nice lobby, quick elevator, good shower pressure and warm water Cons: It is very telling that there are more photos of san fran sites than of the hotel. The room we got (two double) was incredibly small, with the beds almost touching each other and spanning from wall to wall. There was one thin window (more like a slit) which was mostly blocked by the shade of the building itself. Everything in the hotel looked like it was from the 1950s, and hadn't been updated in as long. The floors creaked. The complimentary toiletries were a small pouch of shampoo and conditioner so that once you open it, it can't really be used again. Housekeeping almost broke our door down to clean the room the morning ON THE DAY WE WERE CHECKING OUT, whereas every other hotel in the world crosschecks so as to not needlessly clean a room that will be vacated in a couple hours. The staff downstairs was terrible, unhelpful and often rude with snarky comments about how we're lucky to even have a room at all, even though we had had a reservation. The hotel isn't really close to anything and is a good 15-20 minute walk to the nearest train station (civic center). The diner right by is ridiculously overpriced and fantastically slow. There are two waitresses for the whole place, and they have cashier duties too. It takes forever to order, receive, and pay for even a simple meal. The area is not nice, lots of homeless people and beggars, especially at night. STAY FAR FAR AWAY!!

The hotel itself is ok-ish if you don't count how noisy it is, the incredibly cheap breakfast service (just some juice and bagles) and the outdated decoration of the rooms, with a weird mix of tackiness and 70s stuff... Add to this that the parking was full so I had to overpay valet parking in a parking nearby, the entrance door didn't work properly so I had to wait 15 minutes in the SF coldness before someone from reception opened it, and how expensive it was...

My boyfriend and I went to the city for the day and last minute decided to stay the night. The opal seemed cheap and convienant, never again will I go for cheap. This hotel was disgusting, we didn't even end up staying the night, we counted our losess and check out early and drove home in the middle of the night.

This was a one star hotel and I wonder how is it categorized as a three star one! It took more than half an hour to check in, as their internet connection was faulty and the receptionist couldn't look up my reservation info, nor could run my credit card. Almost everywhere, including inside rooms, the carpet was stained. The bathroom sink was very old and partly broken. They did not change bedsheets in four nights of our stay. We asked them twice to do so, and again in the evening we would return to our room and find that the bed is made without changing the bedsheets. We had to ask everyday to get some shampoo! And don't get me started on "continental breakfast"! Beside the fact that they offered nothing more than cheap bagel and bread, they stopped serving breakfast at 9:30. The only nice thing was the historic building! But overall, I think no one should go there expecting anything more than a cheap one star hotel!

We enjoyed the sightseeing and the food during our recent trip to San Francisco. The hotel was by far the worst part of the trip. The workout room was in terrible shape(it was small and cramp, TV needed to be replaced and the weight eqiupment) needed to be updated bad! The rooms were very small, the bathroom fan was exteremly noisy, and the A/C for the most part fell short. I would not recommend to family to stay out there. Sad part was.. hotel was surrouned by homeless people...not a good neighborhood.

We went to San Francisco to attend my cousin's graduation.We stayed in the The Opal hotel its so frustating when we got to the room because the room is so small the carpet is so dirty. The toilet is not even functioning, so I called the front desk if we can move us to a bigger room, so they did moved us to a different room which is a bigger room I guess, on our second day I can't really stand the carpet is so dirty I called [...]if we can checkout earlier because we are not happy with the hotel, they called the hotel if it's possible for us to checkout earlier. Unfortunately, we cannot because of the hotel policy, they cannot refund us our money. So they advised me to go the front desk and talk to the manager instead if we can checkout earlier. I called the front desk many times to ask for the manager, the manager's office always on a voice mail so I left messages for him to call me back regarding our situation in the hotel. The manager did not call me at all. I'm so frustated. So I will not recommend this hotel to any of my relatives and friends. This hotel is so disgusting. We always travel but this is the worse dirtiest hotel ever.

The hotel staff was very helpful, but the room was shabby and the neighborhood felt unsafe. We were approached twice by drunk men, and at breakfast one morning there were two obviously homeless people eating, in spite of the fact that the door is kept locked and a hotel key is needed to enter. This was our second stay in two weeks {we were in Reno in between} and our room the first time had badly stained carpet and no counter in the bathroom. Between the shabbiness and the neighborhood, I would not recommend this hotel.

the hotel reminded me of what u get on foreign vacation packages. old and interesting but not kept up. people having sex and urinating outside the window on the street. i wouldnt bring my kids here and 200$ a night was overpriced. the sheets were rough and the carpet worn thru. conotinental breakfast not worth the wait.

It was one of the worst Hotel, I had ever visted. Toilet Flush, Light switch, AC didn't worked at all. Don't stay here at all. Better choose other motels. No direct parking.

Now I know why the price was so cheap....they steal your belongings! When I came back to my room the second night, my boots were missing. I filed a complaint and they pretended to be concerned. They told me their cleaning staff had been with the hotel for a long time and would not steal. Did a magic fairy take my boots? They made me feel as though I was lying. All I know is that I will never stay there and I will make sure to tell my friends and family about this inccident.