All in all the hotel is reasonable for its value.
The location has its pluses and minuses. The hotel is conveniently located within 10-15 mins walk to the station (civic center/un plaza), the walk might take you thru diversifying characters and
landscape which to me speaks of San Frans current urban devlopment.
The hotels staff is accommodating and pleasant.
Hotel is also located across Tommy's joynt (carved meats buffet style bar)...A local stomping ground for meat eaters. Mel's diner is located at its coner and seemingingly packed all day.
Hotel room itself is small and tight. Kept as clean as it could be...but dated and as equivalent to any NYC 'hells kitchen' cheap price.
for an old hotel this place was very well preserved. Nothing over the top fancy, but comfortable beds and quiet room, sufficient breakfast offered as well. Hotel staff were very efficient as I reported a "broken" toilet, it was attended to
immediately.. Neighborhood a little fringy but overall good bang for the buck.
Overall for San Francisco this hotel is a pretty good value. The bathrooms are a bit dingy, as is the rest of the room décor. However, the beds are comfortable and the location is right next to a movie theater. I would recommend it if you can get
a good price (under $100 per night).
Lobby is beautiful. Hotel is reminiscent of Victorian age opulence. Unfortunately, the carpets in our rooms seemed like they were installed during Victorian age. Breakfast is excellent.
The staff are not friendly. They are very aloof and
dismissive. The only exception is the young lady in the breakfast room. She has warm smile and greets guests.
The Opal has a wonderful and helpful staff and a very old school French feel to the hotel. They even sent me a complimentary bottle of wine to our room for my birthday. Would definitely stay here again on our next trip to San Fran!
Over the years, I have stayed at this hotel and its service and quality grow worse with each stay. This stay lasted about 30 minutes before I checked out and found a decent hotel.
This is the problem with the booking website is pre-pay because it
doesn't give you the ability to demand a refund when the hotel is profoundly inferior compared to how it is represented on the site. Keep that in mind.
Issues -- room smelled like a latrine. Television in the room was small, CRT, had to be at least 20 years old. The hotel locks the entry doors so arrival at 700p required being buzzed in. The front desk person, Maria, saw me at the door and didn't open it until I yelled to get her attention. She then chastised me for yelling. Great hospitality attitude by her and others. Parking is a disaster -- hard to find, you need a clicker provided by the desk. Be sure not to ask Maria where parking can be found or how to get there. English as a second language spoken very fast makes her incomprehensible, and when asked to speak slower, she actually did the opposite. If you'd like to enjoy San Francisco as if camping in an outhouse, this is the place for you. Otherwise, pay a few dollars more and select a branded hotel.
Hotel features (5 = best, 1 = worst):
Short walk from hotel
Maxi's at the Opera House plaza is a great, reasonably priced restaurant.