Serrano San Francisco, a Kimpton Hotel

The hotel staff is very friendly and helpful. The rooms were clean but extremely small, especially the bathrooms. Hardly any room for toiletries. The rooms would be okay for a single person but not for couples. There are no amenities to speak of. The one thing I did like was they do have a business office which is opened 24/7. The beds were comfortable and the location is convenient to downtown shopping, the Moscone Center, etc. The attached restaurant is open only for breakfast and dinner and the staff there is very slow. Very limited menu. I probably won't stay there again.

We had no problems with this hotel. Room a little small. Ideal location. Wine tasting a very nice touch. Would definitely recommend it.

The bathroom in my room (queen) was small and poorly designed. There were few places to store toiletries except a small shelf over the toilet (not a good idea). This was a good choice of hotel as it was close to all the public transport stops and in a safe area. The greatest inconvenience was that there was no in room coffee machine. Coffee was provided in the lobby each morning but this was not the same as the in room service.

The hotel staff was exceptional in the most positive ways. The complimentary wine from 5-6:00 PM was a classy touch and offered the perfect way for socializing with other guests. We enjoyed the free coffee in the hotel lobby each morning, along with the New York Times and Wall Street Journal. My wife and I liked the location very much, within easy walking distance of the downtown region around Market Street and the cable car. While we took a taxi from the airport to the hotel (about $42 including tip), we took the hotel limo service on our return for $45 (not including tip). It was a very comfortable Lincoln Town Car with rear seat lights for reading the New York Times and Wall Street Journal.

Hotel was clean and staff was very friendly. Parking was very expensive. If you have a need to park use the one of the two parking structures next to the hotel.

Our stay at the Serrano Hotel was great. It is located close to Union Square, and the staff were very friendly and helpful. The room was awesome, very clean and cozy. The hotel's decor is also very attractive, and the price was great. I would definitely recommend this hotel.

Serrano is a couple of blocks from Union Square and this is a great area for everything. The bed was very good but the room was small. The amenities list on the Orbitz web site said the hotel had a continental breakfast and free airport shuttle. The Serrano has neither and those were the reasons we chose this hotel.

Staff very friendly and helpful. Rooms are small but beautifully furnished and are quite comfortable. I would highly recommend this hotel and would return here again. Short walk to cable car line and city center.

My first time in San Francisco - was there for business. Location is great - close to civic center/cable cars, etc. Bed was extremely comfortable, hotel was quiet, staff was great with giving me directions. Some people have commented on the location - yes, there are some homeless people and you may not want to walk around at 2am by yourself around some parts, but it is nothing worse than you would find in any large city. I had no qualms walking around myself.

the hotel was a great price and location for san francisco. the room was very clean and a descent size. the main draw back was the parking. although this is a problem with all the hotels in san francisco. it was expensive and when we arrived around 3pm on a saturday the hotels parking lot was full. so i would suggest if you are interested in parking in the hotels lot arrive before check in at 3 if you want to have a better chance of getting a spot. im sure its better on days that are not saturday.