Serrano San Francisco, a Kimpton Hotel

Perfect location close to Union Square. Rooms are small but immaculate. Wine service in the lobby each evening. John, the doorman was a wealth of information about restaurants, directions, etc. We would definitely stay there again.

Very nice stay all the way through... Great staff, beautiful lobby, good coffee in the morning! Will stay again.

It was a great place to stay. It was quiet and restful. The staff was very friendly and professional. Also, the location was very good too. I would extremely recommend this hotel and I would use it next time when I visit San Francisco.

We arrived late @ night. Was a little overwhelmed trying to find the hotel and decide on parking. room was clean and staff helpful.

I liked the decoration and the fun there

We were in town for the Nike Women's Marathon which started/was centered in Union Square. Serrano was ideally located for the race and just about everything else. There are great restaurants in the neighborhood, great shopping and is easily accessible to public transit.

Good hotel -- efficient staff and nicely appointed rooms and lobby -- major drawback is the fringe location.

The Serrano Hotel has some nice touches that really make a difference. The staff is friendly and they do little things (which many hotels wouldn't care about) that make the stay all the more pleasant. There's complementary wine in the evening in the lobby and coffee/tea and The New York Times in the morning. It has real bath products from Aveda -- not always usual in a hotel with a budget price. The one downside is the location. It is centrally located but for those who are unfamiliar with San Francisco, the city -- and particularly the Tenderloin area near the hotel -- has a very severe homelessness problem. The moment you step outside you are likely to encounter people who obviously have drug or psychological problems that need attention. I'm not a wimp about urban poverty and I often give to beggars, but it is something to be cautious about.

I didnt like that a person from orbitz told me that the price for the hotel included breakfast and it was not included. I feel that he lie to me to get his comission.

Very good and friendly service. The hotel is a bit older than I had pictured from the photos that I saw but its San Francisco so it's expected. I also wrote that the rooms were small but again, its San Francisco so it's expected as well. Everyone that worked there was friendly and helpful. They were nice enough to let us go past the noon check out until 1:30pm because I had a conference that ended at 12:30pm and I rushed back to check out. No problems with that. Room was kept clean everyday. They have nice thoughtful perks such as an umbrella for your room. I would recommend staying again. My only gripe is that there's no free parking, its either valet or public parking across the street but its SF, I don't imagine too many of the hotels can afford to offer free parking when space is a premium.