Serrano San Francisco, a Kimpton Hotel

The only problem was that the valet parking rate was too high. That is where it adds up to make it almost not worth it. Everything else was good.

Great location, friendly staff, clean room! But I was dissapointed with the amount of amenities. They didnt have WIFI, you had to pay a lot for parking, no breakfast, just nothing above and beyond. You get the bare minimum, which I was disapointed with. Overall it was great, I just wished they would give a little bit extra since the price is high.

Optimal location, clean room (not huge but big enough for the two of us, and it was upgraded for free to a king size), comfortable bed, and very nice staff. I forgot my cell charger at home, and the staff found one to borrow. Very nice experience. We will be staying here again next time we are back in San Francisco.

We booked the executive suite for my husband, me and our young adult son. We had the king bed, he had the pull out couch. We assumed the hotel would make up his pull out bed but they didn't. In fact we had to ask for linens and blanket and make it up ourselves each night(4). Reception on the 2 TV's wasn't so great. Bath w/ Jacuzzi tub was nice. Rooms were tasteful, clean and windows could be opened which is a plus for me. Sixth floor was quiet. Complimentary coffee, newspapers and cocktail hour appreciated. Location is borderline Tenderloin (as are many of the hotels)so there are many broken people on the street which is a problem for most of SF.

The Executive Suite fit our needs perfectly. Hotel staff courteous and he;pful. For amount of tome in SF it was a very nice hotel to stay.

The location of the hotel was perfect for our combined city jaunts and trips to Muir Woods & Monterey. The hotel is very close to BART, cable car and trolley stops. Walking trips included Union Square, Museum of Modern Art, Art of Dr. Suess Gallery (Geary St) and the Orpheum (Wicked). Hertz rental car very close by on Mason Street and facilitated trips to Muir Woods, Muir Beach and Monterey. Trips to Alcatraiz, Fisherman's Wharf, the Wax Museum, Coit Tower and Lombard Street were very much enjoyed. Hotel staff were very pleasant and helpul - especially with taxi arrangements and food recommendations. Taylor Street Cafe and Dottie's True BLue Cafe are excellent for breakfast and/or lunch -- expect long lines as both are very small venues. As neither my 16-year old son or 14-year old daughter had ever been to San Fran it was an educational trip as they learned the difference between high-density city living compared to medium-density midwest living.

Although it doesn't look like much from the outside, the lobby and rooms are charming and pretty -- and the staff is super friendly, both to my and my dog. The Union Square location is ideal for seeing the city, and my room (facing the back of the hotel -- not the street) was very quiet. I slept like a baby!!

The hotel staff was very helpful and friendly. We were very pleased with the location and the dining recommendations of the staff. The restaurant in the hotel was great for a quick meal. I wish we had chosen a place with a pool / hot tub...but this worked quite well.

Excellent stay, great service, great location to be a tourist, close to cable cars, shopping, restaurants!

The staff were extremely helpful with directions and restaurant recommendations and reservations. We had tickets to the King Tut exhibit at the de Young Museum. When asking for directions they informed us that museums are usually closed Mondays. Even after I checked my tickets they called the museum to double check before we made the trip over! It was also a wonderful touch to come back to the hotel late in the afternoon after an exhaustive day out to come back and be offered wine in the lobby to sit and relax. I HIGHLY recommend this hotel. Very convenient to Union Square