Serrano San Francisco, a Kimpton Hotel

My first time in San Francisco - was there for business. Location is great - close to civic center/cable cars, etc. Bed was extremely comfortable, hotel was quiet, staff was great with giving me directions. Some people have commented on the location - yes, there are some homeless people and you may not want to walk around at 2am by yourself around some parts, but it is nothing worse than you would find in any large city. I had no qualms walking around myself.

Our stay at the Serrano Hotel was great. It is located close to Union Square, and the staff were very friendly and helpful. The room was awesome, very clean and cozy. The hotel's decor is also very attractive, and the price was great. I would definitely recommend this hotel.

The hotel staff was exceptional in the most positive ways. The complimentary wine from 5-6:00 PM was a classy touch and offered the perfect way for socializing with other guests. We enjoyed the free coffee in the hotel lobby each morning, along with the New York Times and Wall Street Journal. My wife and I liked the location very much, within easy walking distance of the downtown region around Market Street and the cable car. While we took a taxi from the airport to the hotel (about $42 including tip), we took the hotel limo service on our return for $45 (not including tip). It was a very comfortable Lincoln Town Car with rear seat lights for reading the New York Times and Wall Street Journal.

We were attending a conference across the street. Very convienant. Our flight was dreadfully late and arrived after 1 AM. All the staff was kind and respectful. Very helpful. Remember though be ready to give out tips for the person that helps with your luggage etc.........please don't forget to remember to leave a tip for the housekeeper when you leave. A very hard worker and very proud of her job. Theres a well stocked over priced refrigerator and snack bar. Watch it it could become a huge added expense.

Before I came here and saw the hotel I had booked, I had been so worried how it would be. Because I knew that where I was going to stay was really important and eventually it would determine my trip anyway. However, as soon as I arrived here and looked over my room, my worries disappeared. The room was spacious, clean, cozy.. I don't know how to explain it, but everything was well equipped! The location of this hotel is pretty great. It is located near the Union Square and Powell st, where the cable car starts and where Bart station is. The cost of staying this hotel was a little expensive for me because I stayed here for by myself and spent 5 days. Other than that, my experience at this hotel was beyond my expectation! I'm very satisfied with what I had while I was staying here.

I liked the decoration and the fun there

It was a great place to stay. It was quiet and restful. The staff was very friendly and professional. Also, the location was very good too. I would extremely recommend this hotel and I would use it next time when I visit San Francisco.

Great location, all major amenities, well appointed rooms, clean. Although my first time at a Kimpton Hotel, it will not be the last. I enjoyed my stay during what turned out to be a rainy cold week, when I had to spend more time indoors than anticipated. The wine tastings in the evenings were particularly welcome.

Given that I arrived at the hotel very tired and grumpy from a delayed flight, I expected that I would be rather hard to please. However, once the door to my cab opened at the entrance my mood underwent a rapid transition that began with the doorman getting me to laugh and culminated in crawling into a very clean and comfortable bed for a sound sleep. I have no complaints about this hotel at all. It had a relaxing and enjoyable feel to it and I very much appreciated that the hotel was a well renovated classic.When I was in a bind getting copies of a presentation made, the desk staff ([...] and [...]) were endlessly helpful and cheerfully supportive. I will be looking for a Kimpton Hotel wherever I travel next. Thank you.

The rooms were exactly as described, and the staff was always friendly and helpful. We were there attending Macworld Expo, and it was perfect for location, services, and price.