Serrano San Francisco, a Kimpton Hotel

Very unfriendly staff. Rooms are too small. The TV didnt work at room I stayed and neither did the AC/Heater. This place has no parking. They charge $44+tax for valet parking. The super8 hotel across might be a better option

Cute boutique hotel in Downtown SF. The well appointed lobby and rooms make best use of the intimate space. LOVED that there is no pet limit or weight limit for dogs. We have two and one is a Golden, it was difficult finding accommodations for us in SF. Another important note about the pet policy, you can leave them unattended in your room! That NEVER happens (unless you pay for an on-site pet sitter). So this really added to the value of our stay. Ordering breakfast from Jasper's Corner Tap (their on site restaurant) to be delivered to our room was another nice touch. The food is really tasty. We felt very taken care of by all of the staff, and especially the valet. They were very upbeat and friendly. We will definitely book the Serrano for our next SF stay.

The hotel room was clean and elegant. It definantely had that old European charm. The staff was very friendly and the hotel only a few blocks from Union Square. Also I received a discount on valet parking becuase I had a hybrid vehicle.

We had a lot to cram into a single day in SF. We chose this hotel based on price, pictures, and the fact that Kimptons always seem reliable. We were pleasantly surprised by the great location. It was just 4 blocks to the cable car line which allowed us to get to Fisherman's Wharf and the Ferry Building easily. I would definitely stay there again!

Really liked the location and great looking lobby, staff were helpful and very kind... Rooms were nice but need to do something about there leopard robes there a little old and really didn't want to wear them!

My husband & I stayed here one night & we loved it! The staff is sooo nice. Everyone from the valet, to the front desk, to the bell desk, were very helpfull. The bed was comfortable & we had a great view ftrom our room! I would definitely return & recommend it to family & friends.

We spent two days in San Francisco unfortunately the hotel we were staying at for the first night was not available the second night. I found the Serrano Hotel a week before and wasn't expecting much. But to my suprise the hotel was beautiful and well maintained. The staff was always freindly. This hotel is on my short list for future visits.

The hotel is in a decent location, as it was within walking distance of the Cable Trolley, several restaurants, and shopping. The hotel lobby is cute and comfortable. The staff is accommodating, but can be abrupt and curt when asked simple request such as a late check-out. They made it seem as though it was a major inconvenience. We have stayed in many hotels in New York and Europe, and this was one of the smallest rooms we have ever stayed in. The bathroom was exceptionally tight. As the in room refrigerator kicks on and off it is noisy. The same goes with the heating/AC unit as it sounds like a loud bathroom fan. Opening the ironing board is a challenge, as there were no easily accessible outlets and the board takes up valuable walking space. Even the iron was broken as it was leaking water as I was using it to iron a shirt. The bed was comfortable but we can get that at most hotels. We do not see a reason to stay at this hotel again.

This is a 3 star hotel renting rooms at a 5 star price. The location is good, and that's about it. The rooms are very very small with barely any walking space. The hotel, room, and bathroom has an old musky smell. The bathroom is very small and inconvenient. The photos of the hotel are VERY misleading- my room didn't look anything like them. I stayed at the Meridien hotel in the same weekend. The price of Le Meridien was significantly cheaper and the room was huge, nicely decorated, and spotless. I would not stay here again.

GREAT LOCATION, NICE ROOM JUST A LITTLE SMALL. HOTEL WAS CLEAN, STAFF WAS FRIENDLY,TRANSPORTATION WAS CLOSE AND I WOULD STAY AGAIN IF THE RATE WAS NEAR THE SAME.