Serrano San Francisco, a Kimpton Hotel

The staff was very nice and willing to upgrade us for a early check in. Our room was decent but smelled very stale and the windows do not open. We were cold but had to turn the air on anyway to get rid of the smell. Nice location if you're interested in shopping or being near the train. Otherwise, choose a hotel closer to Fisherman's Warf.

I understand that some guests may not honor the hotel's smoke free policy, but surely the cleaners should be instructed to inform management when they discover that the room they are cleaning reeks of smoke. Similarly, when cleaning the bath and the water doesn't drain properly, they should know that it should be reported to the maintenance crew for fixing. With a bit of communication between staff and management this could be fixed and we would have enjoyed our stay. Rather disappointing.

Although it doesn't look like much from the outside, the lobby and rooms are charming and pretty -- and the staff is super friendly, both to my and my dog. The Union Square location is ideal for seeing the city, and my room (facing the back of the hotel -- not the street) was very quiet. I slept like a baby!!

Everyone was so nice they even printed my airline tickets for me. I didn't like paying for parking, but other than that it was wonderful. The bed was so soft and compfy. The was I had to ask for free WiFi it was listed as so when I booked, but they said it was only for certain club members, but she gave it me for free anyway

We had a great stay at the hotel, the location was great. Clean, comfortable, close to Bart/powell stop and close to good restaurants like John's grill for dinner or $8 cab ride to water front. The room was not large but more than adequate, especially for the money. The staff is great! and they have good coffee in the morning and wine tasting in the evening (both free). I totally recommend this hotel for a couple for a get away weekend or other vacation. We will stay here again!Bring your own laptop if you need computer access or can use FedEx across the street from hotel.

1. What did you do while you were there? - take rest, surf internet 2. Was there something missing that would have made your stay more enjoyable? - coffee maker 3. How did this compare to previous trips you have taken? - almost the same

Really good coffee in the morning, nice complementary wine from 5 - 6 in the evenings. The bathroom was small with limited shelf space, but that was a minor problem. The beds and pillows were some of the best I have ever experienced in a hotel.

The hotel staff was very helpful and friendly. We were very pleased with the location and the dining recommendations of the staff. The restaurant in the hotel was great for a quick meal. I wish we had chosen a place with a pool / hot tub...but this worked quite well.

The rooms were exactly as described, and the staff was always friendly and helpful. We were there attending Macworld Expo, and it was perfect for location, services, and price.

Given that I arrived at the hotel very tired and grumpy from a delayed flight, I expected that I would be rather hard to please. However, once the door to my cab opened at the entrance my mood underwent a rapid transition that began with the doorman getting me to laugh and culminated in crawling into a very clean and comfortable bed for a sound sleep. I have no complaints about this hotel at all. It had a relaxing and enjoyable feel to it and I very much appreciated that the hotel was a well renovated classic.When I was in a bind getting copies of a presentation made, the desk staff ([...] and [...]) were endlessly helpful and cheerfully supportive. I will be looking for a Kimpton Hotel wherever I travel next. Thank you.