Serrano San Francisco, a Kimpton Hotel

Stayed there for 3 nights. Coffee/tea in the morning. :-) Drinks in the evening. :-) Good service. Quiet. Rooms are not that big, but the bed was comfortable. Would recommend it and stay there again.

A very nice hotel that has much more charm than the Hilton for instance, while being very centered. We got a suite instead of the double room that we booked, which was very nice. The staff is very good and very helpful.

Good location, clean room, friendly staff. Rooms are a little small, but still a great pick.

We were met at the curbside by a genuinely friendly bell captain who guided us to the front desk. It's a short walk, maybe 30 steps, but those steps are enough to soak in the rich dark woods and hand-carved columns, reminiscent of old hotels of the 30s. There were always at least 5 or 6 staff available, busy helping folks unload, giving directions, answering questions or serving up complimentary wine and beer. The lobby sitting areas are thoughtfully arranged and provide options; you can meet and mingle over a complimentary glass of wine, play one of the various board games strewn about, or, settle into one of the nooks with your favorite book. The elevators are small, but will hold four or so people at a time. Like many other hotels of this age, the hotel's rooms are pretty small. Our room had a large window, however; the first thing we noticed when we entered the room was the sun streaming through the window. The walls were a cheerful yellow, complimented by other warm earth-toned accents. You quickly forget the size of the room. We watched a couple of videos on the large screen TV from our comfy bed. The cash bar was well-stocked and offered a variety of snacks and drinks. The hotel is conveniently located, just a few blocks to the Trolley Cars, Chinatown and Macys! We plan to use the Serrano Hotel on our next visit to San Francisco.

The Serrano Hotel is a charming hotel located just blocks from Union Square, public transportation and shopping. The staff was extremely friendly and helpful whether it was assisting with a cab or securing tickets to local attractions. The rooms were nice but a bit small. The wine hour in the lobby was a nice touch and encouraged mingling amongst the guests. I will definitely visit this hotel again!

Very Comfortable. Pan handling by hotel bit dis heartneing. Great location.

Good quality hotel for the price. Location is close to Union Sq, but be careful if you go the 'wrong' direction into skid-row/tenderloin.

The staff was wonderful and very knowledgeable of the area. They even went to so far as to look up the time a near by book store opened. Wonderful stay and wonderful hotel.

I stayed there with my grand daughter and we had the best time. The hotel has an excellence location and I would no hesitate to come back sometime. And of course, San francisco is one of the most beautiful cities not just in America but in the whole world.

The hotel was on the border of the shady part of town but the hotel check in staff were quick and friendly. We had a nicely decorated, small, non-smoking room but it smelled as if someone had smoked in it recently. We were only sleeping in the room so we let it go. Also, we were tired from our plane ride so decided to change and get comfortable only to be surprised (half dressed)by someone entering the room with a key! It was hotel employee coming to check the mini-bar. She wasn't made aware that we checked in. We yelped and asked who was there but she didn't speak English very well and didn't respond. She continued to fumble with the door and enter our room. Once in she apologized and said she would return in a moment. She did. And did the same thing! She knocked once and let herself in! Again, we were still half dressed. Of course she apologized again and then went on her way. I understand this employee didn't want to anyone having access to free booze & snacks but that was pushing it. I would recommend this hotel for anyone that's only going to sleep in the room and be out most of the day. It served its purpose for the value.