Serrano San Francisco, a Kimpton Hotel

The only problem was that the valet parking rate was too high. That is where it adds up to make it almost not worth it. Everything else was good.

Shopping and sightseeing with friend in SF before x'mas. I want to say the hotel was really beyond my expectation. and I had a happy experience during my stay. The room is not that big but so cozy and clean especially the pillows which is so comfort ! Location is convenience for sure. .Morning coffee and evening cocktail/wine in the hotel lounge will make you feel difference, and wifi as well...

We had a lot to cram into a single day in SF. We chose this hotel based on price, pictures, and the fact that Kimptons always seem reliable. We were pleasantly surprised by the great location. It was just 4 blocks to the cable car line which allowed us to get to Fisherman's Wharf and the Ferry Building easily. I would definitely stay there again!

Really liked the location and great looking lobby, staff were helpful and very kind... Rooms were nice but need to do something about there leopard robes there a little old and really didn't want to wear them!

Just stayed here two nights but enjoyed the experience. It is walking distance from heart of downtown, which is about four blocks away. The staff is welcoming and the hotel has much old world character. The loyalty program was attractive. It's an older building but not a bad thing because it has character You can even open the windows. Neighborhood is fine if you are used to city living. I would stay here again.

My husband & I stayed here one night & we loved it! The staff is sooo nice. Everyone from the valet, to the front desk, to the bell desk, were very helpfull. The bed was comfortable & we had a great view ftrom our room! I would definitely return & recommend it to family & friends.

Great location, friendly staff, clean room! But I was dissapointed with the amount of amenities. They didnt have WIFI, you had to pay a lot for parking, no breakfast, just nothing above and beyond. You get the bare minimum, which I was disapointed with. Overall it was great, I just wished they would give a little bit extra since the price is high.

We spent two days in San Francisco unfortunately the hotel we were staying at for the first night was not available the second night. I found the Serrano Hotel a week before and wasn't expecting much. But to my suprise the hotel was beautiful and well maintained. The staff was always freindly. This hotel is on my short list for future visits.

The hotel is in a decent location, as it was within walking distance of the Cable Trolley, several restaurants, and shopping. The hotel lobby is cute and comfortable. The staff is accommodating, but can be abrupt and curt when asked simple request such as a late check-out. They made it seem as though it was a major inconvenience. We have stayed in many hotels in New York and Europe, and this was one of the smallest rooms we have ever stayed in. The bathroom was exceptionally tight. As the in room refrigerator kicks on and off it is noisy. The same goes with the heating/AC unit as it sounds like a loud bathroom fan. Opening the ironing board is a challenge, as there were no easily accessible outlets and the board takes up valuable walking space. Even the iron was broken as it was leaking water as I was using it to iron a shirt. The bed was comfortable but we can get that at most hotels. We do not see a reason to stay at this hotel again.

This is a 3 star hotel renting rooms at a 5 star price. The location is good, and that's about it. The rooms are very very small with barely any walking space. The hotel, room, and bathroom has an old musky smell. The bathroom is very small and inconvenient. The photos of the hotel are VERY misleading- my room didn't look anything like them. I stayed at the Meridien hotel in the same weekend. The price of Le Meridien was significantly cheaper and the room was huge, nicely decorated, and spotless. I would not stay here again.