Serrano San Francisco, a Kimpton Hotel

The hotel is in a decent location, as it was within walking distance of the Cable Trolley, several restaurants, and shopping. The hotel lobby is cute and comfortable. The staff is accommodating, but can be abrupt and curt when asked simple request such as a late check-out. They made it seem as though it was a major inconvenience. We have stayed in many hotels in New York and Europe, and this was one of the smallest rooms we have ever stayed in. The bathroom was exceptionally tight. As the in room refrigerator kicks on and off it is noisy. The same goes with the heating/AC unit as it sounds like a loud bathroom fan. Opening the ironing board is a challenge, as there were no easily accessible outlets and the board takes up valuable walking space. Even the iron was broken as it was leaking water as I was using it to iron a shirt. The bed was comfortable but we can get that at most hotels. We do not see a reason to stay at this hotel again.

This is a 3 star hotel renting rooms at a 5 star price. The location is good, and that's about it. The rooms are very very small with barely any walking space. The hotel, room, and bathroom has an old musky smell. The bathroom is very small and inconvenient. The photos of the hotel are VERY misleading- my room didn't look anything like them. I stayed at the Meridien hotel in the same weekend. The price of Le Meridien was significantly cheaper and the room was huge, nicely decorated, and spotless. I would not stay here again.

GREAT LOCATION, NICE ROOM JUST A LITTLE SMALL. HOTEL WAS CLEAN, STAFF WAS FRIENDLY,TRANSPORTATION WAS CLOSE AND I WOULD STAY AGAIN IF THE RATE WAS NEAR THE SAME.

This is a lovey boutique hotel. Fine upscale room, lovely amenities, I certainly would stay here again without hesitation. Only thing is they do not have their own restaurant but do have access to a nice one right next door.

Rooms are well maintained but could use some update.

Stayed overnight after a bicycling tour over the Golden Gate Bridge. Great central location. Walking distance to somewhat affordable parking, Union Square shopping, theaters and great restaurants. Fun mini-bar options. Nice afternoon wine reception. Hospitable staff. Work out room looked great, but didn't get to use it.

Optimal location, clean room (not huge but big enough for the two of us, and it was upgraded for free to a king size), comfortable bed, and very nice staff. I forgot my cell charger at home, and the staff found one to borrow. Very nice experience. We will be staying here again next time we are back in San Francisco.

We booked the executive suite for my husband, me and our young adult son. We had the king bed, he had the pull out couch. We assumed the hotel would make up his pull out bed but they didn't. In fact we had to ask for linens and blanket and make it up ourselves each night(4). Reception on the 2 TV's wasn't so great. Bath w/ Jacuzzi tub was nice. Rooms were tasteful, clean and windows could be opened which is a plus for me. Sixth floor was quiet. Complimentary coffee, newspapers and cocktail hour appreciated. Location is borderline Tenderloin (as are many of the hotels)so there are many broken people on the street which is a problem for most of SF.

The Serrano is a great place to stay in San Francisco. The hotel offers free wine tasting during the week as well as complimentary tea and coffee in the foyer in the mornings. It is close to public transport and shops. I would stay there again!

Good location. Close to restaurants (Grand Cafe, Dottie's diner etc), bars (bourbon & branch, owl tree) & tons of shopping within 2 blocks. Be careful while venturing further down the hill or west on o'farrell as you'll find yourself in the thick of junky-land. Although mostly harmless, it can be a bit unnerving to be faced with a group of 4 or more junkies after midnight. The hotel itself was great, with a comfy room and great service. There is some construction going on, but we were unaffected by either the noise or the dust.