As a conference host and traveling often - there is nothing like getting into a hotel that does it right! Beautiful, clean hotel with exceptional customer service. In the midst of a very hectic week, coming into the sanctuary of that hotel made a
world of difference in able to rest for full days of work.
I really do love all of the Kimpton hotels. From the moment you walk in the door everyone is friendly, helpful, and just a joy.
Only bummer was not having coffee in your room, and then having the coffee in the center taken away at 10AM, but it is
a small price to pay for everything else being perfect. And, the coffee that was available was outstanding (much much better than "hotel room" coffee).
This is a small European style property that is very close to Union Square. The staff were unbelivablly nice and attentive, opening the door for us on our return from excursions and calling us by name! Very personalized service. From someone who
teaches human resource development and customer service at a major university, I was quite pleased with what I experienced. We would definitely stay at this property the next time we are in San Francisco!
As someone who travels 40 nights a year for work, I value a good night's sleep especially when I pay a premium rate for a hotel and am on a fast-paced trip.
On this trip, I checked in by 6 pm at the Palomar yet was still given a room off the
"lounge/breakfast area" on the 5th floor. Concerned that it would be loud, I asked and was assured it would be quiet by 7 pm and in the morning.
Instead, there were people partying in the lounge until 11 pm and I was woken up at 5:45 am by staff setting up for breakfast.
Not at all pleased with my stay here, and the front desk staff didn't offer much in the way of apology or "make good" when I discussed the issue with the front desk in the morning.
I'll do my best to take my business elsewhere on my next trip to SF.
My recent stay at the Palomar was excellent.
Happy Hour w/ free wine
Nice rooms w/ iPod radios
Location, near tons of shopping and public transportation
Parking is extra
Wireless and Cell signal was spotty
Has potential, service and room with no outlook made it an average stay.
I feel I paid too much for this room. We got a one bedroom with a fuji bath tub. I assumed that rooms that are a higher grade than average would normally, you would think have the better outlook, now I wasn't expecting views just being able to
look out onto the street would have been ample.
We were traveling with a 2 year old and a 5 year old and a lot of luggage. The taxi pulled up at the curb and took the bags out while I rounded up the kids and went to search for someone who worked there and asked for a bell man. Waiting waiting with 2 kids and our luggage on the street, no one so we took it upon ourselves to find a cart, load up our belongings and head inside for check in. Still no sight of a bell man. We got our room allocation and headed upstairs to be stopped by who I can only assume was the manager to say that guests were not to push the carts as it was dangerous. Hmmm interesting. Wait for a bell man. I think we have done all the waiting that we need to do, so we then struggled to carry our bags into the lifts and up to our room without a cart. Much safer this way! Along with the kids. To our suite, and it was an interior facing room, I hate these, I really feel this should be mentioned at the time of booking. I paid nearly $500 a night for this, you are joking. The room itself was lovely, clean and plenty of space for our family. Fantastic location. When we did see the bell man we did ask for directions to Fisherman Wharf, surely this would be an easy ask, nope got it wrong, lucky I double checked. I asked questions a couple of times all wrong. Please if you don't know just tell me and I will someone who does, it just wastes our time otherwise. So apart from the staff and in the inward facing room, it was great, would I stay here again maybe in an outward facing room and with some new staff.
Hotel features (5 = best, 1 = worst):
Save yourself some money and stress and just use the Public transport system. Hop on Hop Off was a waste of money. If you catch the F line tram if your stop is full take a short walk to the one before. It is amazing how many people didn't do this and would get angry at the drivers.