Omni San Francisco Hotel

This hotel is beautiful and the staff could not have been nicer. They are wonderful with children staying at the hotel. Gave our son a goodie backpack and milk with cookies after we checked in. Unfortunately we paid extra for two double beds and it was not available once we checked in. For the amount of money we spent it was a bit disappointing. One king size bed and a fold out couch didn't cut it.

We stayed at this hotel for New Year's Eve. It was within close walking distance to the Ferry Building, so that was a plus. The room was a little small for 4 people, but it worked out alright. Can't really beat the location and the staff was very helpful and accommodating.

Hotel facility was in very good condition, rooms were clean. Staff was very friendly and offered help/recommendations without waiting for me to ask.

The staff here is incredibly friendly and helpful. My room was impeccably clean and simple nuances like having the front door opened for me when I left or came back was really the icing on the cake. It sits at the bottom of Nob Hill kind of off the main drag and for that I was eternally grateful. Nothing worse than not being able to get a drink at your hotel's bar after a long day of meetings.

This is a hotel that makes you feel pampered, but with not a smidgen of snooty attitude. As the doorman said, while helping us maneuver our suitcases to check in, "I'm here to help you." He really meant it. There seems to be a culture of service and "we're here to make your stay enjoyable" that is visible not only with the doorman, but with the people behind the counter, the extremely helpful concierge, the room service people who couldn't do enough for you and the waitress in the restaurant. The hotel is well-situated - just a few blocks from the Ferry Station market, the transportation that will get you to Fisherman's Wharf, and the Embarcadero financial district.

The Omni is well located for the Ferry building, Union Square, Chinatown and Market Street. The financial district is relatively quiet after office hours, many of the local coffee houses do not open at the weekends. There are some nice restaurants close by just a block away, some great places at the Ferry building plus of course the Chinese restaurants in Chinatown. The cable car line runs directly outside the hotel but unfortunately it was under construction during our visit so wasn't running and it felt quite disappointing not to have that experience, I'm sure it's a lovely sight and really handy to go up to nob hill which otherwise is a very steep climb up the hill from the hotel! Generally the hotel was well located for us but if you're looking to spend more evening time in union square or at Fishermans wharf there are likely to be better located hotels for you. The Omni is a pleasant hotel. The decor is not modern, more traditional than I was anticipating and the signature room wasn't as impressive as I had expected it to be. The bathroom was small and the carpet in the main room was fairly tired. It wasn't bad but just didn't feel like a luxury experience. The staff at the hotel were very helpful and friendly, the concierge [...]was exceptional and recommended all the restaurants we went to which were great. Wireless was available without charge by registering for the loyalty scheme. Complimentary water would have been appreciated, especially with the signature room but wasn't provided. Other luxury hotels on our trip made water freely available and made a real difference to us. There was iced tea available in the reception area if that's something you enjoy. Overall, well located, friendly staff but slightly disappointing rooms.

The staff at the Omni was exceptional. They made us feel immediately welcome. They had a recommendation or two whenever we asked for things to see or places to eat. The Omni is pretty grand, but there was no snootiness whatsoever--even when we walked into marble tiled lobby soaking wet and wearing cheap plastic rain ponchos. The rooms and amenities are pretty typical of a quality hotel. The staff upgraded our room at no additional charge so we ended up with a nice view overlooking Chinatown and North Beach all the way to the Golden Gate. Ultimately it is always the staff that makes a hotel great and this proved to be the case at the Omni.

Rooms were luxurious and clean. Staff was very professional. Great location.

Professional staff friendly and courtious tremendousley helpful!

This was our first stay at an Omni Hotel but it won't be our last. From the moment we arrived until we left we were treated royally. Decor is from another time period but is fresh and clean. We would have liked a small fridge in the room but that was all. Everything was spotlessly clean. Our only complaint: we didn't get "sweet dreams" candy every night!