We LOVED this hotel! Room was spotless and very comfortable. Big bathroom (with great water pressure even tho we were on the 5th floor!). Also big walk-in closet with lots of hangers as well as plenty of drawer space. Big bright windows which you
could open. We stayed 4 days and every staff member we interacted with was very friendly and helpful. It had everything we needed and nothing we didn't. Very convenient location - you would pay a lot more money for a better location, and this was pretty much within walking distance of most things we wanted to do and see. Another advantage - the area had real character, being just outside the real touristy area. Lots of little breakfast cafes and small grocery stores/liquor stores close by. We would definitely stay here again on future trips to San Francisco.
Hotel features (5 = best, 1 = worst):
Short walk from hotel
Hotel has valet parking at $34 a night. There are garages close by for $21 a night.
The staff were all wonderful but the location was on the edge of a bad area. I felt unsafe walking to and from the hotel from Union Square. The room was dated, smelled of disinfectant and had stains all over the floor. The tiles of the bathtub
were lined with black mold. The walls are thin and you could hear construction and even voices from closed windows. The heat is not regulated by each room and does not turn on until late into the evening.
I have to say that this place is a great location! However, I would not stay here again. The staff was friendly enough but it is very near The Tenderloin, a very bad part of town. It is also the thinnest walled hotel I have ever stayed in. We
could hear every noise of every guest inside and everyone outside as well!
The Hotel Carlton is what my fiancee' and I would call a "boutique" hotel. If you're looking for modern, this is not the place. But if you like antique and a hotel from an era of American History, this is the place. The contours and interior
architecture of the hotel is beautiful and causes a sense of serenity. By the way, they seem to love to give complimentary bottles of wine to their guests.
The hotel staff was very pleasant and easy going. I didn't experience one staff member without a smile on his/her face. The only thing I would say as a "negative" is that if you don't have to rent a vehicle, DON'T. Parking costs are horrendous. I spent $34 bucks per night to have our vehicle valet parked. And "valet" is the ONLY option.
Just so those of you who are considering this hotel as a place to stay, don't let my parking story turn you off... .It's like this at EVERY downtown hotel. It honestly would've been cheaper and better if I just relied on the cable cars and taxis for transportation.
But minus the parking fees, it was a great stay at a very nice hotel.
This is the 2nd time I have stayed at the Carlton. I arrived around 11 pm and presented myself to the hotel consierge. I gave him my name and the paperwork from the online travel company I had booked through and he told me that he did not have any
reservation. I told him I had booked through a popular travel booking site and he again said that I was not listed. Luckily, the hotel was not full and he was able to give me a room and honor the travel site receipt. I was up and out early the next morning with no complaints about the hotel; I was only upset that the travel booking site had not provided the hotel with my reservation. Why is that?
Great staff, no views but location good - in the center; hotel has a little rustic atmosphere but it is walking distance from the Union Square; lots of caffes and restaurants in the vicinity; expensive parking - use the one across the street ($20
/ day) versus hotel's valet parking at $38.