Petty Coruption Ruined an Otherwise Fine Experience
Stayed 5 days in January 2013. For the money, the hotel is well located, adequately clean and comfortable. In fact, were it not for what happened at check out, I would give the hotel ffour stars.
Even though pre-paid, checking in I was told
policy is to charge a refundable $50.00 to cover possible additional charges. I did not use any amenities during my stay, so staff suggested I apply the $50.00 on car fareto the airport.
The driver, definitely a friend, possibly a relative of one of the staff members seemed fine until drop off. At the last minute he demanded $50.00, saying he knew nothing about the arrangement with the hotel. There was a lot of traffic at the drop off point so no time to work out with the hotel.
My credit card is opening an inquiry for me. Possibly I will win. Win or lose is not the point. You expect this garbage visiting the third world. Absolutley no place for it from a big San Francisco hotel.
Staff is excellent! Knowledgeable, friendly, helpfull and courteous.
Omg it was so noisy in room: condensate from steam heat banged all night, noise from outside was very loud especially for Saturday morning, housekeeping was knocking on door at
9:00 even though we were checking out by NOON
Hotel features (5 = best, 1 = worst):
Short walk from hotel
2 1/2 blocks to Regency Ball Room where our venue was. Sketchy neighbor hood so walk in groups. Nice variety of bars and restaurants in 3-4 block radius
The staff were all wonderful but the location was on the edge of a bad area. I felt unsafe walking to and from the hotel from Union Square. The room was dated, smelled of disinfectant and had stains all over the floor. The tiles of the bathtub
were lined with black mold. The walls are thin and you could hear construction and even voices from closed windows. The heat is not regulated by each room and does not turn on until late into the evening.
I have to say that this place is a great location! However, I would not stay here again. The staff was friendly enough but it is very near The Tenderloin, a very bad part of town. It is also the thinnest walled hotel I have ever stayed in. We
could hear every noise of every guest inside and everyone outside as well!
The Hotel Carlton is what my fiancee' and I would call a "boutique" hotel. If you're looking for modern, this is not the place. But if you like antique and a hotel from an era of American History, this is the place. The contours and interior
architecture of the hotel is beautiful and causes a sense of serenity. By the way, they seem to love to give complimentary bottles of wine to their guests.
The hotel staff was very pleasant and easy going. I didn't experience one staff member without a smile on his/her face. The only thing I would say as a "negative" is that if you don't have to rent a vehicle, DON'T. Parking costs are horrendous. I spent $34 bucks per night to have our vehicle valet parked. And "valet" is the ONLY option.
Just so those of you who are considering this hotel as a place to stay, don't let my parking story turn you off... .It's like this at EVERY downtown hotel. It honestly would've been cheaper and better if I just relied on the cable cars and taxis for transportation.
But minus the parking fees, it was a great stay at a very nice hotel.