$229 Avg/night
Rate and special offer based on Check-in: May 29, 2015 Check-out: May 30, 2015

Hilton San Francisco Union Square

4 stars
View map of 333 O'Farrell Street, PO Box 420868, San Francisco, CA 94102

Hotel Overview

Ratings and reviews for Hilton San Francisco Union Square

Overall score

3.9 / 5
5.01.0
558 out of 558
Amenities:
3.8
Cleanliness:
4.3
Hotel staff:
4.1
Comfort:
4.2
Location:
4.5
Value:
3.8

83% would recommend to a friend.

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Review of Hilton San Francisco Union Square

Reviewer score

3
5.01.0
DaveZy
Business
Austin, TX
Apr 29, 2013

Nice location, big hotel that feels big

Outstanding location in the heart of downtown San Fran. Make no mistake, this is a big beautiful hotel. Which has its advantages and disadvantages. As a long-time Hilton loyalist, this was not my favorite hotel. Hotel has the amenities to impress but hotel is busy and lacks the individual attention that makes any hotel a special experience. Parking is difficult, and service is good but not outstanding. Busy lobby is always noisy and not relaxing, convention traffic made elevator service slow and concierge was not identifiable. Bottom line - overall good what you would expect from an upper-end Hilton property but nothing special.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
2
Comfort:
3
Location:
5
Value:
2
Trip purpose:

Business

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Review of Hilton San Francisco Union Square

Reviewer score

3
5.01.0
Gonzo the Great
Business
Chicago, IL, USA
Jun 21, 2013

Nothing special, just ok.

Not the greatest of locations. Large hotel with minimal amenities. Much better options nearby.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
3
Comfort:
3
Location:
2
Value:
2
Trip purpose:

Business

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Review of Hilton San Francisco Union Square

Reviewer score

3
5.01.0
Flipturn Mom
Business
Cincinnati
Sep 10, 2013

average value

There are three towers in this hotel. customers stay in Tower 3, the least fancy of the three. All in all, it was nice, but I have stayed in nicer ones. There was no luggage rack nor laundry bag, and the room was small.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
5
Comfort:
3
Location:
5
Value:
3
Trip purpose:

Business

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Review of Hilton San Francisco Union Square

Reviewer score

3
5.01.0
toryare
Business
los angeles
Dec 23, 2013

vacay

bad service and hospitality. too crowded. food was decent

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
3
Hotel staff:
1
Comfort:
3
Location:
4
Value:
2
Trip purpose:

Business

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Review of Hilton San Francisco Union Square

Reviewer score

3
5.01.0
94115mom
Business
San Francisco, CA
Dec 16, 2013

Good Location Terrible Room

Check in was a long process. Hotel was very busy and I was not happy with the room I was assigned. I was put on lowest floor next to the elevator in an accessible room (no tub or counter top) with a view of a concrete wall below the pool. I was told it was a good room upon check-in and I was very annoyed because once I got to the room it was obviously not. With such an incredible line for check-in it was not worth the time or energy to get back into line and try to get a different room. The same things happens whenever I book a hotel room through any site other than the hotels. It is very disappointing!

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
2
Hotel staff:
2
Comfort:
2
Location:
4
Value:
3
Trip purpose:

Business

Nightlife tip: In Hotel

Bar at top of hotel is closed for renovation

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Review of Hilton San Francisco Union Square

Reviewer score

3
5.01.0
Marcheea
Business
NYC
May 18, 2014

Met expectations

Needs update to become 4 star. They didn't have a refrigerator in the room but quickly provided one at my request. Basically, considering the price and location, I was satisfied.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
4
Comfort:
3
Location:
5
Value:
3
Trip purpose:

Business

Money-saving tip: Not Applicable

Be sure to buy the $15 transportation ticket- unlimited access to bus and cable cars !

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Review of Hilton San Francisco Union Square

Reviewer score

3
5.01.0
Anonymous
Business
San Francisco
Apr 24, 2009

Okay

The cleaning staff would not leave us alone. We would try to sleep in and put the sign on the door it made no difference.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
2
Comfort:
1
Location:
5
Value:
2
Trip purpose:

Business

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Review of Hilton San Francisco Union Square

Reviewer score

3
5.01.0
CGVA
Business
Woodbridge, VA
Oct 3, 2011

Gurgling Toilet!

Every hour or so, sometimes more frequently, the toilet in my room would gasp for breath. Seriously, at first I thought someone was in there! It obviously had to do with the pressure and other guests in other rooms using the water and bathroom facilities. But it was rather disturbing. However, a great location with a good restaurant. But pricey.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
3
Comfort:
3
Location:
4
Value:
2
Trip purpose:

Business

Sightseeing tip: Short walk from hotel

The Powell Street Cable Car is just a two block walk away. Perfect.

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Review of Hilton San Francisco Union Square

Reviewer score

3
5.01.0
Boscacci family
Business
Switzerland
Oct 18, 2009

big an anonymus

Not really similar to the Hilton hotels elsewhere in the world. Far too big and still has old rooms close to the new ones. No wifi...!!!!! Parking was very expensive: $45 a day. Breakfast in the lobby at Starbucks in line with many many people??? Not really a 5strs breakfast. Service: concierge did not know where did adress of a restauarant published in their inside magazine was. Overall qualty does not exceed a good 3 star business hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
2
Hotel staff:
3
Comfort:
2
Location:
4
Value:
2
Trip purpose:

Business

Shopping tip: Short walk from hotel

The ITalian bar (really Italian) on the corner towards Union Square "NOcino" or something similar: very good fresh pizzas and antipasti.

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Review of Hilton San Francisco Union Square

Reviewer score

3
5.01.0
Anonymous
Business
Tucson
Aug 31, 2009

So affordable rude people ruin it!

Too many rude guests. Too much noise, too many drunks, both young kids and middle-agers who don't seem to care about civility. Won't stay there again.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
3
Comfort:
3
Location:
4
Value:
3
Trip purpose:

Business

Dining tip: Short drive from hotel

Don't pay attention to hotel recommendations. Too biased.

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