$151 Avg/night
Rate and special offer based on Check-in: Sep 7, 2015 Check-out: Sep 8, 2015

Hilton San Francisco Union Square

4 stars
View map of 333 O'Farrell Street, PO Box 420868, San Francisco, CA 94102

Hotel Overview

Ratings and reviews for Hilton San Francisco Union Square

Overall score

3.9 / 5
5.01.0
487 out of 487
Amenities:
3.8
Cleanliness:
4.3
Hotel staff:
4.1
Comfort:
4.1
Location:
4.4
Value:
3.7

83% would recommend to a friend.

Sort by:
Review of Hilton San Francisco Union Square

Reviewer score

4
5.01.0
Zeev the Warrior
Business
N/A
Jan 12, 2015

Great location, newly renovated

Great service by the front desk staff. Great location, walking distance from Union Square and restaurants. The only thing that was a bit of an inconvenience is that the elevators get very busy when there's an event and you try to get to your room at the same time the conference ends. Hotel is not new but was recently renovated and looks great.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Dining tip: Short walk from hotel

Just across the street (Taylor Street exit) there's a great diner, my favorite breakfast place in SF: Taylor Street Cafe.

Review of Hilton San Francisco Union Square

Reviewer score

4
5.01.0
Samuel a.
Couples
N/A
Jan 5, 2015

Family trip

Very good hotel. I would like to inform the managment that in this categorie it's not acceptable to find the bath in very bad condition. It's necessary to change it.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
2
Hotel staff:
4
Comfort:
4
Location:
4
Value:
3
Trip purpose:

Couples

Review of Hilton San Francisco Union Square

Reviewer score

4
5.01.0
HW14
Family
Fremont
Dec 29, 2014

Thanksgiving night

My family stayed in Hilton on Thanksgiving night. Great location, closer to shopping, and restaurants. Walking distance to BART station, and cable car stops. The room is average. The service is slow. It took 20 minutes to check in for non HH member. Could due to the holiday.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
3
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Family

Review of Hilton San Francisco Union Square

Reviewer score

5
5.01.0
CBlax
Single
Kettering, UK
Dec 19, 2014

Fabulous

This hotel was brilliant. Great location, amazing room, and the staff were terrific!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Single

Review of Hilton San Francisco Union Square

Reviewer score

5
5.01.0
Barbra C
Business
Irvine
Dec 2, 2014

SFO

Nice safe comfortable hotel close to shopping and union square

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Hilton San Francisco Union Square

Reviewer score

5
5.01.0
Las Vegas Lorie
Friends
Las Vegas NV
Oct 22, 2014

Girls trip

Staff was polite accommodating and helpful. We asked about the quickest way to get to SFO an were given three different options. The doorman was able to quote prices and made a call for the super shuttle. Enjoyed the Starbucks complimentary continental breakfast. Access to shopping transportation and rental car was convenient.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Friends

Sightseeing tip: Short walk from hotel

Do take cable car to wharfs. Allow plenty of time if you use cable car for there is always 30 to 90 min. When returning to hotel.

Review of Hilton San Francisco Union Square

Reviewer score

3
5.01.0
Johnny B Good 999
Couples
Washington, DC
Oct 14, 2014

Good location, issues with staff.

For business or pleasure, this Hilton offers a great location. We had an issue with the hotel staff where they were extremely difficult about issuing a new key card when one got demagnetized. Without getting into details, I think they did their best to remedy the situation after the fact by providing some free breakfast buffet passes. But when similar situations have arisen at other hotels, we never experienced such difficulty in dealing with staff to resolve this type of issue.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
3
Hotel staff:
2
Comfort:
3
Location:
4
Value:
3
Trip purpose:

Couples

Review of Hilton San Francisco Union Square

Reviewer score

3
5.01.0
MMorales
Couples
New jersey
Oct 14, 2014

Nice hotel

The Hilton Union Square is nice, nothing outstanding, but nothing to complain about either.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
3
Trip purpose:

Couples

Review of Hilton San Francisco Union Square

Reviewer score

4
5.01.0
Village Hospitality
Business
Las Vegas, NV
Oct 12, 2014

Easy access to everything San Francisco offers

Rooms clean, service was impeccable and the overall stay was convenient and welcoming. Thank you!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Dining tip: Long walk from hotel

Original Joe's a true San Francisco Landmark. About 25 minute walk to North Beach. The salmon was great! Atmosphere and service was wonderful.

Review of Hilton San Francisco Union Square

Reviewer score

2
5.01.0
joannagrace00
Couples
Elk Grove, Ca.
Oct 3, 2014

Constantly trying to charge more

Hotel employee kept trying to upgrade us and charge us more for an already pre-paid room. Parking was astronomically priced high!!

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
2
Hotel staff:
1
Comfort:
3
Location:
1
Value:
1
Trip purpose:

Couples

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