$186 Avg/night
Rate and special offer based on Check-in: May 8, 2015 Check-out: May 11, 2015

Grand Hyatt San Francisco on Union Square

4 stars
View map of 345 Stockton St, SAN FRANCISCO, CA 94108

Hotel Overview

Ratings and reviews for Grand Hyatt San Francisco on Union Square

Overall score

4.2 / 5
5.01.0
210 out of 210
Amenities:
4
Cleanliness:
4.5
Hotel staff:
4.4
Comfort:
4.5
Location:
4.7
Value:
4

95% would recommend to a friend.

Sort by:
Review of Grand Hyatt San Francisco on Union Square

Reviewer score

5
5.01.0
Kitkat2280
Business
Woodland hills, California
Mar 27, 2014

Great stay!

The location in union square was close to everything. The room was clean and overall great value for the price.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Review of Grand Hyatt San Francisco on Union Square

Reviewer score

4
5.01.0
Boulevardier
Business
New York City
Jan 29, 2014

Good value...

The hotel is located right around the corner from Union Square, so it is an easy walk to all the great stores and eating venues in the area. The reception / check-in personnel is very attentive. I had an issue with the bathtub being clogged up. I called the front desk and they had somebody fix the problem within 10 minutes.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Review of Grand Hyatt San Francisco on Union Square

Reviewer score

3
5.01.0
jrexy
Business
Davis, CA
Dec 26, 2013

Christmas

Stayed here for a few days right before Christmas. Everything was clean but the rooms were a bit out of date.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
5
Value:
3
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Review of Grand Hyatt San Francisco on Union Square

Reviewer score

4
5.01.0
Desi Travels the World
Business
Silicon Valley
Nov 25, 2013

Review parking charges

Perfect location, and great stay as always. We stay here every year for a Union Square shopping trip. This year we booked the deal including valet parking. I pointed this out during check-in. Morning of checkout, noticed a $62 parking charge on the room invoice. They quickly cleared this at the front desk, though they did ask to see my confirmation email on my phone. You'd think 0rbitz & the hotel would have better integration.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
4
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Review of Grand Hyatt San Francisco on Union Square

Reviewer score

4
5.01.0
SCSD
Business
San Diego
Nov 14, 2013

Excellent Stay

I stayed at the Grand Hyatt for business. Super close to restaurants, friendly staff, clean, comfortable rooms. I'd stay here again.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
4
Comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Review of Grand Hyatt San Francisco on Union Square

Reviewer score

5
5.01.0
maliachs
Business
Mtn House, Ca
Nov 7, 2013

Great location

Our city view room was amazing clean comfortable and our whole experience was perfect! Must get a city/union sq view! Perfect location, close to shopping, food, night life can walk everywhere.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Review of Grand Hyatt San Francisco on Union Square

Reviewer score

4
5.01.0
Mauricio B
Business
Mexico
Oct 9, 2013

Good Service

Good servcie, very well located, nice accomodations

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
1
Hotel staff:
4
Comfort:
4
Location:
5
Value:
3
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Review of Grand Hyatt San Francisco on Union Square

Reviewer score

4
5.01.0
Menard
Business
Atlanta
Oct 2, 2013

Grand Hyatt

Great hotel...recently remodeled...wonderful staff...only regret is that they closed the bar on top of the hotel which had a magnificent view of the city

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
4
Comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Review of Grand Hyatt San Francisco on Union Square

Reviewer score

4
5.01.0
Albatross42
Business
San Francisco, CA
Oct 2, 2013

Great hotel

Had an amazing time in San Francisco, largely due to our stay at the Grand Hyatt. The staff is wonderful. From the moment we got the the curb to the moment they booked us a ride to the airport. Definitely the most professional and friendly valet staff I’ve ever come across. Each time you head for the front door they open it. They take great care of your vehicle, the parking garage they use is right across the street, they just have to drive around the block to park. Anything you need they’ll take care of it. Front desk staff was wonderful. They hooked us up with some cupcakes and other offerings because it was my mother-in-laws birthday. The concierge were very helpful and even the housekeeping staff seemed energetic. 4 stars because there was some trash left in the window track behind the curtains, the room was pretty clean, the pillowcases, pillows and beds could use an upgrade already. The mattress was fairly comfy but too soft for a large person and not very supportive. Mattress was also showing the classic “dip” in the middle. So, the room could’ve been cleaner, the beds should be of better quality, and pillows could use and upgrade, but nothing is perfect. Staff was excellent, great location basically right on Union Square (around the corner). Stayed in 7 different hotels/B&B's in SF and the Grand Hyatt presented us the best staff, location and service. Would stay here again for sure

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
2
Hotel staff:
5
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Dining tip: Short walk from hotel

After a half day of travel, you’ll want some food after checking in to the hotel. The Neiman-Marcus Rotunda restaurant is elevated and looks down on Union Square, and a fun place to eat. (a block from Grand Hyatt) If you want to watch what’s happening on Union Square get a seat by the floor to ceiling windows. If you want a quieter setting, ask for the corner table in the back, it’s elevated and looks over the tables in the Rotunda, and you can still kind of see outside.

Was this review helpful to you?
Thank you for your feedback!
Review of Grand Hyatt San Francisco on Union Square

Reviewer score

4
5.01.0
freddyvalley
Business
London
Sep 9, 2013

Modern and functional in the heart of SF

Recent refurbishments have turned the Grand Hyatt into a great hotel. Rooms are modern, functional and elegant, with minimalist décor. Service could be improved.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
3
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Was this review helpful to you?
Thank you for your feedback!
Back to menu Return to top