The location was bad, but priced accordingly. Front desk staff very nice, even had champagne sent to our room after finding out it was my bday. The lobby, elevators and hallways were below average - hallways had very low ceilings and reeked of
cigarette smoke. Room was nice, very clean and of our two rooms, one had a spectacular view. The most dissapointing part of the trip was the "continental breakfast." Over-crowded with HUNGRY people and under-stocked with food. One lousy old waffle maker, toaster, a couple of nearly empty cereals and some random unapealing sandwich makings. Again, the front desk staff was very nice, but I would not stay at his hotel again.
The hotel is new, beautiful, and very modern. The breakfast was also pretty impressive... it consisted of toast, jam, nutella, coffee, waffle, etc. The staff were somewhat helpful, yet very courteous. The only downfall to this place is its
location: the Tenderloin. My friend who lives in SF described it as one of the most dangerous places in SF! I walked on the streets of this hotel only a few times... it was quite frightening. Make sure you take advantage of the hotel's shuttle services instead.
My experience shortly put is that this hotel is in a horrible location/area. The staff during the evening hours hardly speak English, same for the vallet. However during the day the staff are more than great they are helpful and most of all you
can understand them and they can understand you. The appearance of the hotel from the exterior is deceiving because the outside doesn't look that great but once inside it is a pleasant environment and modern. On another note I spotted RATS not inside the hotel to my knowledge but outside around the vallet where they park the cars and the surrounding streets. This is due to the area and if your comfortable being surrounded by the homeless ranting all hours of the night and the druggies shooting up right out front then this is the hotel for you.
Hotel features (5 = best, 1 = worst):
Short walk from hotel
It is not safe to walk in this area, however all the dinning options in the area do not have suitable parking so the only choice is to walk or take a cab.
This was a bad experience for three professional young women. While the decor was nice, the elevator was out of service and we had to walk up and down 6 flights of stairs! The room only had one mirror (in the bathroom) so it was hard for 3 girls
to get ready in the morning. Most importantly, while we thought we would be near Union Square, the 4 block walk was extremely frightening for us. The hotel is actually in the Tenderloin district, which is very dangerous and sketchy. You have to pass a mission and a church feeding the homeless in order to get to Union Square. Overall it was a bad choice and now we know that we would not stay in this area again.