Loved this hotel. Staff very helpfull and friendly.
Beds very comfortably and very nice contintental breakfast. Excellent shuttle service to/from Fishermans wharf etc. always on time..thanks Glen.
Area of Ellis st has lots of social issues..which
in general can be avoided but we encountered no problems.
I have never run across more friendly, helpful staff. They went out of their way to ensure we enjoyed our visit to the city. The room was comfortable and clean. The free shuttle to several of the main attractions in the city was also a great help.
We definitely will stay here again if we ever visit San Francisco in the future.
The hotel is wonderful with a nice restaurant attached but walking through the neighborhood to get there is pretty bad. Its in Tenderloin which is a developing area and theres a lot of homeless people around. No one pays you any attention but
Do yourself a favor and spend more money elsewhere
Awesome staff. Nice rooms. Miserable location in a very dangerous area. Read the other horror stories about Ellis street. I had to check out early because the location hindered the enjoyment of this trip.
- Double queen room was very nicely sized!
- Clean with the exception of the glasses (cups).
- Good price.
- Valet was reasonably priced.
- Free breakfast.
- Free Snacks.
- Location isn't the greatest (decent walk to most shopping /
Would stay again if others are high in price.
We stayed here for 2 nights and on the inside, the fitness room and free breakfast, shuttle rides and wifi were all great bonuses. Service is fast, warm and friendly. We couldn't have asked for more in this price range.
Now for the but....please
please please keep in mind that this hotel is located in the Tenderloin area and we learned it the hard way! If you plan on booking this hotel, I would travel in and out of the hotel strictly by car only. This neighborhood has a long way to go before it should welcome tourists.
The room is great and breakfast perfect. The area is not great, especially if you have kids, but it is within walking distance from Union Square, so I guess that compensates for it. My big issue is with the shuttle service they offer. We were
supposed to be picked up at 4 pm from Fishermans Wharf. I called 45 minutes later asking them what happened. They said traffic, and that they had no way of contacting the driver. I waited half an hour more, and then left. I understand traffic issues; I just don't understand that they don't have a way to reach the driver so he/she can tell you for how long you have to wait.
Usually I stay with family when I stay out here, this time I wanted to stay in hotel. It was clean, and the staff was nice, but there were no drawers to place our clothes. There is a parking lot, but it belongs to a separate contracted company.
The management was nice at the parking lot, but the staff was idiots. The hotel staff was extremely nice, it's just the hotel is in a bad area. We walked around and saw bums, strewn litter, etc...
Hotel features (5 = best, 1 = worst):
Short drive from hotel
Everything is within a twenty minute drive. San Fran is an island.