Courtyard by Marriott San Francisco Downtown

Bad

Everything was fine with the hotel - clean, quiet, etc. until we tried to get our car from valet parking when leaving. No one answered the phone when I tried to call ahead. When we arrived at the valet desk there were 5 or 6 people waiting for their cars. One woman said she had been waiting for 25 minutes. After about 10 minutes with no activity I approached the front desk. Their response was "valet service is a separate company" we can't do anything about it. After another 10 minutes I demanded to talk to a manager and was told that "only the breakfast manager was on duty" and no other manager would be on til 8am. This was about 5 minutes to 8. On returning to the valet desk no cars had been brought up in at least 25 minutes or so. I returned to the front desk at which time they asked me for my room number to refund my valet charge. By now after 20 minutes or so of raising heck and over 30 minutes of no valet activity the hotel staff finally sprang into action, took everyones names to refund the charges and cars started showing up. This is a another example of how customer service especially in the travel industry has vanished. The employees must be coached on how to deflect any customer concern especially if the service is outsourced. They need to understand that if they provide a service in their facility, outsourced or not they are responsible for customer satisfaction. As we were loading our luggage it was explained that there were several "no shows" at the valet company. Sorry, not my problem, not any reason to not deliver a single car for over 30 minutes or to not give any explanation or for the hotel staff to wash their hands and blame the valet service. This will definitely influence whether we stay at this hotel in the future. It's really a shame to have this negative ending to what was otherwise a pleasant stay.

There is no microwave or wine bottle opener in room !! a motel 6 has a microwave the room was poorly laid out

Huge party on our floor - broken glass, loud music, slamming doors, etc. Fire and evacuation on a floor above us with lots of sirens, commotion, fear and disruption. We got two hours of sleep and had a miserable stay. Staff was apologetic but not compensatory.

I am a marriott platinum rewards member so I know what I'm talking about when I speak of Marriott service. I've always stayed in Marriott hotels in all my years of travel as a consultant and even on vacations. This hotel has the worst service I've ever experienced. I was ready to forgive the front desk but even their concierge, whose primary role is to assist you, was very mean. Just one example, I called from my room to ask where the whole foods grocery was and instead of saying it's along this street if you need a map i have one down here, the concierge just told me why dont you come down here. This happened not only to me since the next day i was trying to book a tour and there was a guy in front of me asking for directions, he was not understanding it well and the concierge was showing that he was getting impatient, breathing a big sigh, and was explaining really fast like he had somewhere else to go. Marriott should do better when screening for people to work in their business. They must be people friendly since they interact with people 100%.

we were on our honeymoon and on a tight budget. we had a rental car and were not aware that this hotel did not have free parking. we had to pay $40 for vallet parking one night and $20 the other night. the person on duty was unhelpful and unfriendly. this is the only time we will stay in san francisco!

The hotel location wasn't bad. It was defently tollerable and enjoyable. Free Internet. Pool and hot tub small as well as amenities.

Walking distance from a complex with ice skating, bowling, hands on art museum, & IMAX. Also walking distance to a huge shopping mall with an excellent food court. Walking distance to BART stop and major bus stops. (I am calling walking distance 4-6 blocks). Ferry building is an easy, flat, but longer walk. Good food, light rooms, very clean and exceptionally quiet. Great computer in lobby for boarding passes only.

Friday night happened to be Prom night at the hotel and the kids were loud. Other than that the hotel was good value in a good location. The hotel is not in the center of the main tourist area of Union Square, but is close to a lot of less visited San Francisco landmarks and museums in SOMA.

The rooms were average. They location close to AT&T park was the best reason to stay. It also allowed for two days of parking for one night's stay. The staff greeted you as if they were doing you a big favor. Otherwise it was just average.