Courtyard by Marriott San Francisco Downtown

Good overall, but the staff was secretive and suspicious when I checked in. They allowed someone who had my last name to take my room. They approached it like we had already checked in, but then the staff person left immediately to find a supervisor. The supervisor was equally coy about what was going on and divulged nothing of value. Finally we were given a room and not told what was going to happen immediately. The staff person called my room to tell me that everything was fine about 30 minutes later. The parking is convenient but really, really, really expensive. $45/night. However, there isn't anything really cheaper for overnight. Great location!

Our stay was last minute and it couldn't have been better. Awesome location, the room was very clean and comfortable I would of been fine just staying in the room the whole time!

very helpful and friendly staff. Close to museums, and great part of the city. The only negatives were crummy towels, and slow Internet. But, the positive is that computer in lobby and Internet were free ( as opposed to the Marriott Marquis ). If you need two beds, they were queen size and room was nice size. Way less crowded, less touristy

We came to go to the Giants game. We were able to check-in early and walk to the ballpark(about 1 mile away). Nice big clean quiet rooms.

Valet parking was really expensive, but we were only able to save a couple dollars paying for street parking. The hotel was very clean and nice looking. We were checked in quickly even though it seemed everyone was there at the same time. Our room was very clean. The bed was firm but comfortable as where the pillows. There was also a desk and a nice sofa. That bathroom was clean. The shower was super clean and the shower head was very nice with good pressure. The hotel is 15 minute walk from AT&T Park and a great restaurant Gordon Birsch.

There is no microwave or wine bottle opener in room !! a motel 6 has a microwave the room was poorly laid out

went for show that cancieled but made the best of it the breakfast was great thanks mariotts [...]

we had an excellent room with a view of the skylights from the skyscrapers comfortable beds large bathrooms worth the price

Hotel was great, nice area of town. Lots of food places to eat. Easy to get to all public transportation. Friendly staff, clean rooms. Would stay there again.

Everything was fine with the hotel - clean, quiet, etc. until we tried to get our car from valet parking when leaving. No one answered the phone when I tried to call ahead. When we arrived at the valet desk there were 5 or 6 people waiting for their cars. One woman said she had been waiting for 25 minutes. After about 10 minutes with no activity I approached the front desk. Their response was "valet service is a separate company" we can't do anything about it. After another 10 minutes I demanded to talk to a manager and was told that "only the breakfast manager was on duty" and no other manager would be on til 8am. This was about 5 minutes to 8. On returning to the valet desk no cars had been brought up in at least 25 minutes or so. I returned to the front desk at which time they asked me for my room number to refund my valet charge. By now after 20 minutes or so of raising heck and over 30 minutes of no valet activity the hotel staff finally sprang into action, took everyones names to refund the charges and cars started showing up. This is a another example of how customer service especially in the travel industry has vanished. The employees must be coached on how to deflect any customer concern especially if the service is outsourced. They need to understand that if they provide a service in their facility, outsourced or not they are responsible for customer satisfaction. As we were loading our luggage it was explained that there were several "no shows" at the valet company. Sorry, not my problem, not any reason to not deliver a single car for over 30 minutes or to not give any explanation or for the hotel staff to wash their hands and blame the valet service. This will definitely influence whether we stay at this hotel in the future. It's really a shame to have this negative ending to what was otherwise a pleasant stay.