Courtyard by Marriott San Francisco Downtown

Good overall, but the staff was secretive and suspicious when I checked in. They allowed someone who had my last name to take my room. They approached it like we had already checked in, but then the staff person left immediately to find a supervisor. The supervisor was equally coy about what was going on and divulged nothing of value. Finally we were given a room and not told what was going to happen immediately. The staff person called my room to tell me that everything was fine about 30 minutes later. The parking is convenient but really, really, really expensive. $45/night. However, there isn't anything really cheaper for overnight. Great location!

I usually book Marriott properties. Fortunately, San Francisco is such a lovely city that our not good Marriott expereince at the Courtyard Marrioott in the financial district was overshadowed by this beautiful city. Upon arrival, my daughter and I learned that despite the online request and the telephone call made directly to the hotel 48 hours in advance of arrival, we would not be given a room with two beds. Since I had been told by friends that most hotel rooms in SF tend to be small, we made the effort to request the two beds. The hotel staff were non chalant and felt thay gave us an upgrade by placing us on the 18th floor with a view of the city. The room was small and the king sized bed was a tad larger than a queen bed. We were also given a sofa bed. Problem is the room set up does not allow for the sofa bed to be pulled out without moving the sofa which was right next to the end of the bed. We really did not want to spend time moving furniture back and forth. Although I went to the front desk on the first day and requested to move, we never received a follow up call. The following morning, I stopped by the desk as we were leaving for a tour and I was told that a room was avaiable and that my request had been misplaced and that if I wanted to move I had to do it rght then. I had to decide between missing my prepaid tour or comfort. Not a decision I wanted to make while on vacation. So we had to deal with the room with one bed. I do want to give credit to the view from our room, although we were hardly in the room. In addition, while sitting on the sofa, we felt crumbs. As my daughter got up there were crumbs on the back of her pants. There was half a cookie stuffed in between the seat of the sofa. We removed it. Also when we attempted to move the sofa to use t it, there were pistachio nut shells on the side of the sofa. We pushed them out into a visible spot so the maid could see them. We were shocked that upon return to our room the shells were still there. The maids need customer service training. They knock on your door at 9am sharp. we were dressing to leave, but the maid demanded to know exactly how long we would be. She named time frames - 15 minutes, 30 minutes. This was quite irritating and it happened each day. She even attempted to enter the room after two knocks, despite me saying hold on a minute. The price ws good and we were in walking distance of Union Square. The internet, pool and concierge at the hotel were all very good assets.

The free wifi is, during peak hours, barely usable.

Good location to the Ferry Building, trolly and museums. Quiet and out of the way of all the high traffic tourist areas.

This was our treat before the B2B race. Easy walking distance. Parking rates crazy ($45 approx.), nice, helpful staff, clean room. A microwave and small refrigerator would enhance the experience. Although comparable, the one night price is pretty stiff ($309). Great treat for the "once in a while"!

The only thing I would change would be the valet parking. They charged a lot for it or you could take the chance and find a place on the street. It should have been complimentary for hotel guests and a fee for those who were not.

Our stay was last minute and it couldn't have been better. Awesome location, the room was very clean and comfortable I would of been fine just staying in the room the whole time!

easy 3 blk walk, starbucks and other coffee shops on the way

very helpful and friendly staff. Close to museums, and great part of the city. The only negatives were crummy towels, and slow Internet. But, the positive is that computer in lobby and Internet were free ( as opposed to the Marriott Marquis ). If you need two beds, they were queen size and room was nice size. Way less crowded, less touristy

Staff was outstanding. Trip w/ Grand-daughter - Couldnt be better..