The Westin San Diego ★★★★

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$135
avg/night
Rate and special offer based on
Check-in: Feb 6, 2016 Check-out: Feb 7, 2016

Staff needs Customer Service classes

Would not recommend Tue, Sep 4, 2012
The hotel itself was very nice, clean, we had a renovated room and it was nice . We had a slight ocean view, windows needed to be cleaned badly! So, the Customer Service aspect at this hotel was lacking BIG TIME. The valet guys were great, the only polite people that seem to work at this hotel. For a 4 star hotel it is kind of shocking...Walked in and was greeted at the reservation desk with "Last name"...really?! no how is your day, no small talk, nope...a rude “Last name”. No smile, probably the rudest check-in I have ever experienced. I mean it was the fastest check in ever, but not welcoming at all...everyone we encountered that worked at this hotel was Rude. I expected more from the Westin…The girl at the Starbucks counter was even rude! Walked up and I got a “do you want something”? It is almost comical how rude these people were. All and all, if you don’t care about Customer Service, stay here because it is in a great location, the rooms are clean. I will not stay here again just because of the Customer Service aspect, there are PLENTY of hotels down in San Diego to stay at. Stay at the Marriot! They are ALWAYS an A+ with the Customer Service!

| Orange, California, USA Couples

2 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 1 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 4 /5

The Westin San Diego delivers

Would recommend Tue, Aug 28, 2012
The location is great since it's close to the Harbor, Gaslamp District, and public transportation. I did not use many of the amenities, but I'd guess that the gym has the basics. The pool outside looked decent, but it was cloudy during our stay, so we decided not to use it. The room was kept clean everyday, and the beds were extremely comfortable. The air conditioning worked well, too. The staff was very helpful with arranging for our shuttle to/from the airport. And they provided a nice service by having a bike rental person show up on-site to provide us bikes for the day at a reasonable rate. The only issues I found were in our bathroom. The exhaust fan did not turn on, and as a result, the bathroom fogged up pretty quickly. Also, we needed to turn the shower faucet tightly for it to completely turn off; otherwise, it would drip. Since I'm always a critic of hotel prices, the value was very good, but I'd have to get an outstanding price for me to give it a perfect value rating.

| Philadelphia, Pennsylvania Friends

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 4 /5

Excellent stay!!!

Would recommend Wed, Aug 15, 2012
Everything was perfect. Gim and pool were especially great. Room was clean, beautiful.

| Vancouver, BC, Canada Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 4 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Good located

Would recommend Sun, Jul 29, 2012
The beds are comfortable, the bathroom is big, and the location is really good. You can walk to the gaslamp, or to hortons mall.

Shopping hint

Hortons mall

| Mexico Family

4 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 4 /5

Awesome experiemce!

Would recommend Tue, Jul 17, 2012
I needed a hotel to stay for the last part of my comic-con weekend. Perfect place. I would definitley come again.

Nightlife hint

Bars were just around the corner.

| San Jose, California Singles

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 4 /5

Short Getaway

Would recommend Sun, Jun 24, 2012
Very nice hotel and in a good area. Good value for the price. I would reccomend this hotel to anyone.

| San Diego, California Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

good locatin

Would recommend Wed, May 30, 2012
very expensive parking,small pool,room crowded with furniture

| los angeles,ca. Family

3 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 4 /5
  • Hotel staff: 3 /5
  • Comfort: 3 /5
  • Location: 4 /5
  • Value: 3 /5

Great place to stay!

Would recommend Tue, May 15, 2012
We went for my boyfriend's birthday weekend and had a great time! Everything but the marina was a short relaxing pedicab ride away. I forgot my toothbrush and toothpaste... literally 2 minutes from calling down to housekeeping, they delivered them! The valet staff was exceptional as well. Great experience. We'll be staying there again.

| Murrieta, California Couples

5 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Location great for activities downtown

Would recommend Mon, May 7, 2012
The staff was very accommodating and friendly throughout our stay. Bed and even rollaway was very comfortable. Quiet room. The only disappointment was I had luke warm showers.

| Modesto, California Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 4 /5

Convenient location and good value

Would recommend Tue, Apr 17, 2012
We are happy with the hotel. We stayed at the Westin San Francis in San Francisco before. And we found this one offers better value - as the hotel is a lot newer and the interior (like the carpet, the lobby) is modern and clean. The room is very clean, it is quite large, nice bed with luxury bed linen.. The location is perfect for us to walk around in downtown San Diego. We walked to Little Italy, Gaslamp district for dinner and fun time in the evening. It is pretty safe. We did not like that the hotel room only provided plastic cups no glasses at all. When we called the staff quickly delivered two glasses to our room. Valet parking costs $32 per day. This was not clearly stated when we made booking.

Dining

There was a very nice girl working at the Concierge she gave great tips for seafood restaurant in Gaslamp. It is called Escape - great fresh seafood local produce. Yummmy...

| Melbourne VIC, Australia Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 3 /5
  • Location: 4 /5
  • Value: 4 /5