Kona Kai Resort Hotel

1. Their airport shuttle service did not begin until 5:00 am and I had to leave for the airport at 4:30. 2. The desk manager, Chrissy, said when I checked in that she would call a cab to be at the hotel at 4:30 the next morning. She NEVER called a cab at all. 3. I asked for a wake up call at 3:30 am and it came at 4:05. If I had not had a back up alarm set I might have missed my plane.

hotel clerks rude condescending

This hotel was an extreme disappointment. It was advertised as a Hawaii-like experience. It was, however, not anything like Hawaii. The hotel is older and not in pristine condition. Our room had old water spots on the ceiling where there must have been flooding in the past. Our bed sagged horribly making it one of the most miserable night's sleep I have had in a long time. The dining room did not have alot of choices for food. It was not served hot. I don't feel this hotel is worth the money. There are other equally priced hotels that are probably worth the money.

Room smelled musty. Shabby. Loud party made it impossible to sleep. Clerk was rude. No room service because "too late." I have stayed at Super 8's that were much nicer.

I was very disgusted with the hotel. The comforters were torn with large stain spots on them. The bathroom door from bottom up was peeling and cracking. I booked a package that included breakfast, however they charged my children for their breakfast meals. I would not book this hotel again! I am so disappointed [...]

We did not enjoy this hotel, the staff in afternoon was unfriendly, they gave us a room with king bed when we asked for 2 queens. Got that fixed and then the room was dirty, black long hair everywhere! gross. Had to go back to same angry hotel clerk who took forever to give us a new room. 15 dollar a day charge for parking! Had tea sent to room....oops wrong tea got charged nine dollars!

The staff treated us so bad because we booked through price line. They tried to give us a room without a view when we paid for one with a view. She was the front desk superviser and did not look up at us once let alone smile or welcome us to the hotel. Bad experience. would not return. The second night we went next door to the Ramada INN, very nice place, much newer, friendly staff, better restaurant, pool..everything was way better.

The room is too small ,All things are very old inside. It feels like a motel rather than a hotel!

Not my definition of a "resort" foam pillows $15 per day for parking room service never answered the phone in room movie did not work and cost $16.99 we got a great room rate of $108; don't pay more than that because it is not worth it

This is really not a "Resort". The place is in a beautiful location but there were just too many things that are not good at this place. There were a number of times when NO ONE was at the front desk or when calling the front desk NO ONE answered the phone. They were short on towels for the pool and kept telling us that some will be available soon (why were they short towels? there wasn't that many people at the pool...) The rooms were balmy (no windows to open, just the patio door). This place is somewhat run down. Carpets are old and the walls are all marked up. The price for this place was WAY OVER PRICED! But the biggest problem is the NOISE. The walls are paper thin. You could hear the conversations from the neighbors and water running down the pipes inside the walls. Anytime someone closed a door on a floor it was loud and our door moved as if someone was trying to get in our room. Employees' were loud too! The employees' early in the morning would talk loudly in the halls and the gardener started working at 8:00 am. scrapping the walls. Seems liked they had no consideration at all. Out of a 3 night stay we got maybe one good nights rest. Unfortunately I am one not to complain, but I felt I got ripped off and felt that the pictures for this resort are deceiving. My advice: Stay somewhere else!