Best Western Yacht Harbor Hotel

the hotel is very comfortable, very clean and very friendly staff.

The hotel is clean and neat. It is on a very busy street, but the double pane windows block out the noise. Enjoy a wonderful breakfast which is "free". The staff is courteous and is willing to help in any capacity. Nice getaway in a central location at an affordable price.

Hotel is in the process of being rennovated. Heating/air conditioning system is cental system, but is extremely noisy even when turned off in the room. Continental breakfast is lacking. Location is close to harbor and airport.

It was mediocre.

I chose this hotel bc of the Best Western name and stayed for 2 nights. The first night the heater was broken but no one ever came up to fix it after repeated requests. The second night, I asked for a different room and the front desk woman debated which type of room I had actually reserved and then sent me on a wild goose chase for king beds, including a trip to a smoking room, without asking if I smoked. By the time I got to my second room, it was comfortable, but I won't go back.

This hotel is an eight-story building and I don't know how many rooms per floor and the breakfast room is small space maximum 4 X 3 mts. My family and I were at the hotel on Dec 20 to 22, 2011 and the occupancy was no too much and still we have to wait for an empty table at the breakfast time. I can not image the nightmare at the summer time. The customer service doesn't exist, we forgot some cloths in the room, and we called from LA the same day of our checked out, in order to see the possibility that they sent the stuff back to our hotel in LA, but the answer was "if the cleaning people didn't report any found in your room was because they didn't found anything, sorry."

the staff was freindly and did the best they could. I think the breakfast area is too small and needs more then one person attending. Waffle area had problems everyday because people were not following directions and one day no batter. There was no flow and people stumbling around each other. Hottub was foamy & pool cool for weather at the time. I like the cookie in afternoon :0)

The location was great. The staff was nice but...... Our key card didn't work to our room and we had to travel up and down stairs four times before the problem was fixed.....temporarily. Our toilet would not flush and repeated calls to get it fixed came to nothing. We were apologized to but were told that since the hotel was booked up there was no other room to transfer us to. Upon returning from dinner that night out key cards again didn't work which meant the up/down trek for the next 20 mins at midnight none the less before we could enter our room. The room was clean but the sheets refused to stay on the bed. Upon speaking to the manager at check out we were rewarded with a free nights stay at a later date but that's subject to availability. So I am just hoping that if we ever get a chance to redeem this voucher that the door works, the toilet flushes, and the sheets stay on the bed.

Location was convinent, website photos were a bit misleading. Free breakfast was average but noise level was terrible, we could hear traffic all night long. We would have stayed a bit further off of such a main road if we had known the area better. We won't return.

Staff good, breakfast good, lobby and price pretty good, but the beds are hard and the rooms ugly. The sliding doors in other rooms above and below made our room sound like a railroad terminal and shake like an earthquake.