Sheraton Pasadena Hotel

I was there one day but had a blast would stay again

I left my 2 year old daughter's stuffed animal in the room and the housekeeping staff shipped it back to us. Everyone we encoutered was very friendly and helpful. We arrived early for the RnR half Marathon Expo and they let us check-in to the room before noon! Now that's great customer service!!

The good: Location. it was very easy to walk into town, head to old town and the hotel was easy to access from the nearby freeways. We were right by the Convention center and a short driving distance to most attractions, including the Rose Bowl. The room was big, spacious, and the king bed was very comfortable. The bad: Our room wasn't ready until 5pm, yet we still had to wait at the counter for the hostess to futz around on her computer for 25 minutes (!!!). Then we STILL had to go back to the desk again later, once the room was ready, to actually get our keys. In the room, the bathroom sink's water smelled like sewer water. A terrible stench emanated from the sink every time we used it. There are 3 elevators serving only 7 floors (including the parking) and it took a minimum of 5 minutes to get one, EVERY SINGLE TIME. Just going to the lobby is a 10 minute experience, unless you take the stairs. Overall, given the location, I didn't mind the price of the hotel, but when I saw that it was very old, dated, that we had to wait 25 minutes at the desk then another hour to get into our room, that the bathroom smelled and that we lost 20 minutes each time we went in/out of the hotel.... I wished I could have gotten some of my money back, or that I had paid more to go the nearby Westin.

Comfort bed, clean towel, balcony , quite environment,

Staff very professional, room clean! I left my IPHONE charger at home and they were able to locate one for me.

While the location of this hotel was perfect, the staff at the front desk needed additional customer service training, for the most part most were cordial and accomodating unfortunately, it is also clear that one or two were lazy and did not understand how to take care of guests. If only everyone understood the Nordstrom's theory of the willingness of providing assistance then the whole experience would have been stellar.

I know I know its a "sheraton" but really? 220 a night on a monday? crazy the winston down the street was twice as luxorious and it was half the price! The rooms here are nice, well kept and they give you ONE complimentary water bottle, which is ok since I was well prepared and brought with me some from home. Overall the bed I thought it would be better, but I swear my Seally's posterpedic from home and pillows that I bought at Ross are twice as better and confier than the ones here at the hotel. Overall my stay was for the Bar exam so I didnt use the room other than to sleep, eat and study. By the way, room service is overpriced, across the street from the convention center theres this great brazilian steakhouse, twice as better and tastier for the same price of one 8 oz new york steak... if you are like me, on a budget due to school, dominos will be your best friend and they deliver to your hotel room!

Great experience. My only suggestion is that they put a safety deposit box in the room, slippers, and complete toiletries which is an international lstandard.

The hotel was situated in Downtown Pasadena..The staff at the hotel was so helpful at any time of day. Rooms were clean, with nice products for use. Pool does not get much sun and has limited seating which is why I rated it at 4 not 5, but the ocean isnt far. I wasnt familiar with the area, but just two blocks from the hotel was an incredible attraction with Old Pasadena. An array of shopping ( from Lululemon, coach, urban outfitters and SO many more) Many eateries, Some upscale, some funky, lots of chocolate and ice cream places.. nice for all ages at night.

The hotel was fine, but the staff were confused by the reservation. We couldn't check in right away because we had to wait for them to sort it out. It was a good thing that I brought a copy of the reservation with me.