Riviera Palm Springs - A Noble House Resort

After a less desirable chain hotel cancelled our reservations without notice during the Indian Wells Tennis tournament, my family was in a panic. We were in Palm Springs on a spring weekend with nowhere to stay. We were delighted with our stay at the Riviera. It was above our original price range but the hotel and spa exceeded my expectations. The rooms were retro funky. I loved the decor and feel of the hotel. One downside for a couple who are not here for the nightlife is that it is an active hotel on the weekend. The pool is beautiful. I would easily stay at the hotel again

first time here. Hot weekend and we reserved a week in advance. Nobody told us that we needed to RESERVE a chair, daybed or cabana by the pool. All was reserved when we got there. We were travelling with our 3 year old daughter and the pool "experience" was a disaster. We were under 95 degrres with no shade and with a toddler. There was a "waiting list"; what a JOKE; plenty of corruption there and absolutely no control. A great dissappointment....

I BOOKED THIS HOTEL FOR A FAMILY GETAWAY BECAUSE IT WAS OUR 5 YEAR ANNIVESARY AND MOTHER'S DAY THE SAME DAY. WHEN WE GOT TO THE HOTEL IT WAS SO NICE & COLORFUL LIKE VEGAS HOTEL AND WE FREQUENT IN VEGAS. BUT WHEN WE GOT IN THE ROOM IT SMELLED LIKE URINE, I HAD TO SPRAY THE ROOM DOWN WITH PERFUME JUST TO STAY IN THERE & I BOOKED 2 BEDS BECAUSE WE BROUGHT OUR 9YR OLD DAUGHTER & WE WERE GIVING 1 BED & WE WEREN'T ABLE TO GET ANOTHER ROOM BECAUSE IT WASN'T AVAILABLE, ALSO THE BATHROOM HAD ANTS CRAWLING ALL OVER THE BATHROOM COUNTER & THE JACUZZI IS SO DIRTY ITS LIKE THEY HAVEN'T CLEAN IT IN WEEKS. THE REASON I BOOKED THIS HOTEL IS BECAUSE OF THE EXCELLENT PICTURES THAT'S ON THE WEBSITE, PEOPLE SAY DON'T JUDGE THE BOOK BY ITS COVER. THEY ARE SO RIGHT!

My family has been staying at this resort every May for the last 4 yrs. It has always been excellent. This year the management treated us like an annoyance instead of guests. We occupied 3 rooms this year. One of the rooms had no air conditioning for 3 of the 4 days we were there despite many calls for repair. The average temp during our stay was 100 degrees.We were not offered a new room or any compensation for this. I had to request an adjustment on the bill, After I did they removed the "resort fee" of $28 plus tax ($31) which they charge daily, for those particular 3 days. This fee is always charged above and beyond the expensive room fee you pay at check in. The remaining 2 rooms lost their air conditioning for 1 day each which was repaired on the day it was lost and one of those rooms had an intermittant odor of sewage for the entire 4 day stay. When I complained to the front desk someone was sent to the room but nothing was done. At check out I was treated rudely by the manager who told me she had no notation of the complaint and while she made a 2 day "resort fee" adjustment she made it clear it was my own fault for not asking for another room. The ice machines on 2 of the 3 floors were not working for the entire 4 days. Getting the attention of the bartender at the pool was very difficult despite the fact that we were the only people at the bar. On the last night we were there a small group of people rented a cabana at the pool which is in the courtyard beneath the guest rooms. They were allowed to get drunk and scream,yell and vomit on the patio surrounding the pool until 4:00 in the morning. We will not be returning.

My sister and I wanted to get away, work on our tan, relax by the pool and enjoy some refreshing cocktails and that´s what we got! Overall was a good experience, noting special.

The place had some hidden charges i will dispute, and on the last day , some one walked to my daughters room and tole her wallet, computer and ipod. The security was totally unprofessional and responded 24 hours later. Thy didn't have cameras to see who the perpetrator was and the hotel insurance has not responded yet although, the caim is not going to be covered. I shall never want to go to this place again

This hotel has all the potential to be a *great find* in Palm Springs, but it's plagued by operational issues. The staff is generally friendly, but good luck finding your way around. It has very poor directional signage, which is unfortunate because the resort is organized in a somewhat confusing loop. We ambled around in a hallway with two other guests trying to find the staircase to take us to the 3rd floor. The door was unmarked! Service in the restaurants is really slow. Checkin takes longer than necessary because the staff spends too much time chatting up arriving guests. And then, there's just the things that shouldn't happen at a hotel. For instance, my room was never made up. Even though I left at 8am, when I returned at 10pm everything was as disheveled as I left it. I had to call and have someone come up. In our other room there were no amenities -- no soap, no shampoo ... all just missing. We tried to call for fresh supplies but the phone didn't work either. The hotel is in a great location and it has some nice design features. If the management can get the operations in order, this will be a great "go to" for the Palm Springs resort traveler.

My mom celebrated her 79th bday here. It was great. Pool was great, rooms were great.

We booked 2 rooms for 4 people( 2 people each room) and I had my parents coming from Italy and visit palm springs and by references me and my wife we decide to gift them with a room at Riviera. We checked in and we got rooms in 2 difference floors was really inconvenient, but that was nothing is understandable, the worse thing is that our bed had mattresses like bathtub we were sleeping( or if you can call that sleeping just 1 hour) with matrasse 30 inch below the frame. Of course none of us slept and we got bad headache and back pain day next. We called the desk they sent somebody to check and they find out what was the problem they fix it and then they asked us why we didn't check the bed, which I don'think is my job after we paid rooms 176 dollars each, then they told us that they will report to the desk about the problem so we could get some refund. We went to the desk they didn't know about this issue because nobody never reported they apologize for that and canceled our resort fee wich was 28 dollars per room and we have been told that somebody will take care about what happen and contact us and may give us refund. But of course still didn't ear from them.WHAT A NIGHTMARE !!! WE WILL NEVER COME BACK AND WE WILL NOT RECCOMEND THE HOTEL TO ANYBODY BECAUSE WE HAD OUR BAD EXPERIENCE WIRH MY PARENTS ALREADY THAT WAS ENOUGH!!

The Riviera Resort and Spa in Palm Springs has everything to offer in fine and casual dining, beautiful pool with poolside bar, entertainment and service with a smile. The rooms are outstanding and I never slept in a more comfortable bed.I would definitely recommend this to everyone!