$71 Avg/night
Rate and special offer based on Check-in: Sep 20, 2015 Check-out: Sep 23, 2015

Ontario Grand Inn and Suites

3 stars
View map of 3333 Shelby Street, Ontario, CA 91764

Hotel Overview

Reviewer score
3.8
out of 5
142 reviews
Awesome affordable family stay

Hotel met expectations and then some. We had a day trip planned for bass pro shop and wanted a... See full review

  • THOMAS D.
  • Jul 7, 2015
Good hotel

I stayed couple nights in this hotel. I wouldn't say much about it side most of the time I was out... See full review

  • Kasper
  • May 9, 2015
Explore a new and innovative boutique hotel that appeals to your senses, emotions, and mind for the ultimate experience in relaxation, comfort, and peace. Come stay with us at Hotel Ontario - Rancho Cucamonga, a newly unveiled boutique hotel that is the first Hotel Ontario to open in California. Hotel Indigos are inspired by nature, art, and style brand so unique that its truly unmatchable. The design of these hotels was based on naturally occurring patterns in nature to create a continuous and harmonious flow with the expectations of our senses, mind, and spirit. Hotel Ontario are about counterbalancing the hectic and hurried pace of travel with peace and relaxation. Within Hotel Ontario, math, nature, and art come together to stimulate the mind, provide comfort and a sense of balance to the body, and nourishes the spirit. Hotel Ontario create an environment that not only shelters guests, but inspires and re-energizes them to achieve a sense of personal renewal. Hotel Ontario - Rancho Cucamonga is a truly unique boutique hotel that blends design elements of nature, texture, and scent (yes, scent) with comfort and style. Our art-inspired lobby creates a natural and easy path to our spacious guest rooms with spa-like showers and to amenities like our Phi Caf & Lounge, Starbucks full-service bar, and a full-service liquor bar. Let our free shuttle van bring you to the hotel from the Ontario International Airport. With all these conveniences, this hotel is ideal for busy travelers.The hotel is centrally located in the Inland Empire, less than 5 minutes from the Ontario International Airport and Ontario Convention Center. It is conveniently located between Freeways 10 and 210 near the junction of Freeways 15 and 60. During your visit, enjoy the abundant attractions only a few miles away like PGA-rated golf coursesEmpire Lakes Golf Course and El Prado Golf Course-- and Citizen Business Bank Arena, Auto Club Speedway, Ontario Mills Mall, and Victoria Gardens Dining and Shopping. Please note: As of February 19, 2015 Property elevator is non-operational at the moment for maintenance.

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Ontario Grand Inn and Suites Rooms

STANDARD - ROOM
One king or Two queen beds.
Deluxe 1 Queen
This room overlooks the mountains or pool. Get a good night's sleep with the pillowtop bed and blackout drapes/curtains. You will have a shower with a rainfall showerhead, as well as complimentary toiletries and a hair dryer. Complimentary wired and wireless Internet access keeps you connected, and the 37-inch flat-screen TV is offered for your entertainment. A coffee/tea maker and a refrigerator are provided. Air conditioning, a ceiling fan, and a separate living room are among the conveniences offered. This room is Non-Smoking.

Amenities

  • WiFi
  • Airport shuttle
  • Free parking
  • Pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Activities
Pool
Dining
Restaurant
Services
Business center
Internet
WiFi
Transportation
Airport shuttle
Parking
Free parking
Accessibility
Accessible Rooms/Facilities

Nearby points of interest

  • Citizens Business Bank Arena: 0.6 mi

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

Ratings and reviews for Ontario Grand Inn and Suites

Overall score

3.8 / 5
5.01.0
142 out of 142
Amenities:
3.5
Cleanliness:
4.1
Hotel staff:
4
Comfort:
4.2
Location:
4.1
Value:
4

79% would recommend to a friend.

Sort by:
Review of Ontario Grand Inn and Suites

Reviewer score

2
5.01.0
Nguoi T.
Friends
Raleigh
Jul 20, 2015

Our stay for dada

We got the handicapped accessible room for early check in. Everything was fine except for the fat cockroach that kept coming up from the shower drain and eventually went into our bedroom. The complimentary breakfast was pathetic. A measly serving dish of Oatmeal without any fruit, yogurt, sad selection of cereal, and mini muffins were offered.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
3
Hotel staff:
2
Comfort:
4
Location:
3
Value:
2
Trip purpose:

Friends

Review of Ontario Grand Inn and Suites

Reviewer score

4
5.01.0
gregory r.
Couples
N/A
Jul 16, 2015

nice place to stay

Nice place to stay and helpful staff. Easy to find with clean rooms

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Couples

Review of Ontario Grand Inn and Suites

Reviewer score

2
5.01.0
Alejandra E.
Couples
N/A
Jul 14, 2015

Get away

This hotel was nice! I loved the shower! The room was large and pretty clean. Unfortunately I got ripped off, I paid extra to have (a sitting area) in my room. I had no sitting area I had just a the basic room with king bed which was 20$ less. I walked into the room and I was really upset when I saw it was just a basic room.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
3
Hotel staff:
3
Comfort:
4
Location:
3
Value:
1
Trip purpose:

Couples

Review of Ontario Grand Inn and Suites

Reviewer score

5
5.01.0
THOMAS D.
Family
N/A
Jul 7, 2015

Awesome affordable family stay

Hotel met expectations and then some. We had a day trip planned for bass pro shop and wanted a place to rest our heads at night. This place was amazing, good location and a lot of food choice in a 2 mile radius.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Family

Review of Ontario Grand Inn and Suites

Reviewer score

2
5.01.0
NRM4
Couples
Lynnwood
Jun 30, 2015

Poorly Managed and Maintained

The title is self-explanatory. I am not sure exactly what was going on at this hotel. Perhaps it was newly acquired or the maintenance staff recently quit, but either way, the overall cleanliness left much to be desired. The first room that we checked into had hair in the bed there was some sort of old, but very visible liquid stains on the chase lounge and the air conditioner did not work in the room. I immediately requested a different room, which was provided. The air conditioning unit on the third floor [in the hallway] was not functioning. Someone may have looked at it, but there was loads of thick dirt that was spread out over 10 to 12 feet. It was there for at least two full days. I did not mind taking the stairs, but the elevator was also out. Lastly, there were horrible paint touch-up spots throughout the room and hotel. My main issue was that the hotel just did not present clean or maintained. Lastly, I think the breakfast should be passed over. Watery oatmeal and cereal are the options. The positives are that it is close to the airport, the Ontario Mills Mall, Rancho Cucamonga, etc.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
1
Hotel staff:
3
Comfort:
3
Location:
5
Value:
2
Trip purpose:

Couples

Review of Ontario Grand Inn and Suites

Reviewer score

3
5.01.0
Tonie P.
Business
Bakersfield
Jun 15, 2015

2 star hotel with a 5 star website

Although things look great on their website and they make it sound really well when u call, they have some issues with their maintenance. The AC froze over the first night of being there. Wouldn't get cold and I couldn't figure out why. So I pull out the filter and it is completely dirty with about a inch of dusty all the way across. The AC now has 2 inches of ice. So I call the front desk to have them repair it and they say they are gonna send someone up. 3 hours later no one is there and the floor is flooding with water. I used all my towels and called again. After 8 hours of calling them to fix the issue and water everywhere they finally came. Still not returning my towels. The shower handle broke in the middle of a shower so it was difficult to get it on and off. No one repaired it. It set broke while I was there.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
2
Comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

Review of Ontario Grand Inn and Suites

Reviewer score

4
5.01.0
John O.
Single
N/A
May 27, 2015

Just fine for my purpose

When I read the reviews of this hotel, it was clear that different people had different experiences(with many very bad ones), so I wondered what I would find. Overall, it was good. For the cost, I did not expect great comfort and amenities. The room was clean enough and the staff pleasant enough. As others said, the wifi was quite flakey, the TV/Dish remote had not been programmed together, and the breakfast was minimal. Since there were no other options available at the time I needed a room, I think what I got to be satisfactory for the price and it should certainly be considered by others.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
3
Value:
4
Trip purpose:

Single

Review of Ontario Grand Inn and Suites

Reviewer score

2
5.01.0
Gary W.
Business
Apple Valley
May 11, 2015

Business Trip

This hotel is definitely not worth the money. They provide an in room safe, however the door would not shut no matter what I tried. It takes two remotes to work the television. I stayed for two days, on the second day when house keeping came they did not vacuum the carpet were I had spilled. The coffee maker in the room was a joke. Do not expect to receive a second prepackaged coffee filter.The door to the shower allows water to get out of the shower and on the floor( which happens to be tile). I would definitely not recommend this hotel nor will I ever stay again.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
3
Comfort:
4
Location:
3
Value:
2
Trip purpose:

Business

Review of Ontario Grand Inn and Suites

Reviewer score

5
5.01.0
Kasper
Single
N/A
May 9, 2015

Good hotel

I stayed couple nights in this hotel. I wouldn't say much about it side most of the time I was out in the city.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Single

Review of Ontario Grand Inn and Suites

Reviewer score

5
5.01.0
alexis v.
Couples
N/A
May 6, 2015

getaway trip

The executive suite is really nice. It is like you are in your own little house.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
4
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Couples

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