$74 Avg/night
Rate based on Check-in: Jul 31, 2014 Check-out: Aug 3, 2014

BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites

3 stars
3400 Shelby Street, Ontario, CA 91764-4873
Hotel Overview
Reviewer score
3.8
out of 5
112 reviews
Very Impressed!

We have stayed at other Best Western and none other have been this nice at this one. Staff was... See full review

  • Sierra03
  • Feb 17, 2014
Excellent stay

The hotel room was perfect the staff very educated they made a date night one to remember I will be... See full review

  • Joe1985
  • Nov 3, 2013
Affordable comfort and luxury a short drive from the airport
The businessperson or the leisure traveler is sure to find something to love about Best Western InnSuites Airpark Ontario Hotel & Suites. Whether it's the ultra-comfortable Deluxe Cloud 9 Pillowtop Bed with triple sheeting, the beautiful mountain view or the 24-hour fitness center, Best Western InnSuites Airpark Ontario Hotel & Suites offers essential services and amenities at an affordable price. Whatever your needs in the Southern California Inland Empire, Best Western InnSuites Airpark Ontario Hotel & Suites has what travelers need. 

  • Free breakfast
  • Pets welcome (fees apply)
  • Less than a mile from the airport

With its deluxe Pillowtop beds, guests at the Best Western InnSuites Airpark Ontario Hotel & Suites might feel like sleeping forever. The hotel's rooms offer many other amenities, including flat-screen TVs with premier cable movie channels, microwave/refrigerator with bottled mineral water, coffee/tea maker (coffee and tea included), convertible sofa bed (in the living room of suites), iPod clock radio, hair dryer, air conditioning and heat with wall-mounted thermostat as well as iron and ironing board.

For relaxing, the heated pool is open year-round, and the hotel manager hosts a free barbecue the first Wednesday of every month.

  • Ontario International Airport: 1 mi/2 km

  • Ontario Motor Speedway: 1 mi/2 km
  • Cucamonga-Guasti Regional Park: 2 mi/3 km
  • Citizens Business Bank Arena: 2 mi/3 km
  • Ontario Mills: 3 mi/5 km
  • Foothil Marketplace: 5 mi/9 km 

  • Meeting rooms available
  • Business center available
  • Free airport shuttle

The business traveler can start the day with a free breakfast before venturing out to the many convention venues and corporate headquarters in the area. Nearby corporate locations include Dominos Distribution Center, BMW, Ferguson and the Toyota Corporate Center. Many area Los Angeles colleges are also located nearby.

Hotel Map

34.0692 -117.5773
Area served
Loma Linda, Riverside, Upland, Rancho Cucamonga, Fontana, San Bernandino, Anaheim, Yorba Linda, Claremont
Nearby airports
(ONT), 1.00, MI, S;
Area description
Airport

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Reviewer score 4.2 out of 5
Reviewer score 3.8 out of 5

BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites Rooms

SUITE-1 KING BED
SUITE-1 KING BED,NSMK,JETTEDTUB,2RMS,MICRFG,SOFABED,HISPD,FULL BREAKFAST
SUITE-2 QUEEN BEDS
SUITE-2 QUEEN BEDS,SMOK,PILLWTP,3RDSOFBD,MICRFG,42LCD,HISPD,FULL BREAKFAST
SUITE-2 QUEEN BEDS
SUITE-2 QUEEN BEDS,NSMK,PILLWTP,3RDSOFBD,MICRFG,42LCD,HISPD,FULL BREAKFAST
1 KING BED
1 KING BED,NSMK,JETTED,SOFABED,MICRFG,42LCD,HISPD,FULL BREAKFAST
1 KING BED
1 KING BED,SMOK,JETTED,SOFABED,MICRFG,42LCD,HISPD,FULL BREAKFAST
1 KING BED
1 KING BED,NSMK,JACUZZI,SOFABED,MICRFG,42LCD,HISPD,FULL BREAKFAST
1 KING BED
1 KING BED,NSMK,PARLOR,2NDMUR,MICRFG,42LCD,HISPD,FULL BREAKFAST
2 KING BEDS
2 KING BEDS,NSMK,JETTED,PILLWTP,MICRFG,42LCD,HISPD,FULL BREAKFAST
SUITE-1 KING BED
SUITE-1 KING BED,SMOK,JETTED TUB,2RMS,MICRFG,SOAFBD,HISPD,FULL BREAKFAST
SUITE-1 KING BED
SUITE-1 KING BED,MOBILITY ACC,COMMASSIST,ROLLSH,SFBD,NSM,FULL BREAKFAST
SUITE--2 ROOMS 1 BED
SUITE--2 ROOMS 1 BED,MOBILITY ACC,COMMASSIST,ROLLSH,SFBD,NSM,FULL BREAKFAST
SUITE-1 KING BED
SUITE-1 KING BED,NSMK,PILLWTP,2NDSOFBD,MICRFG,42LCD,HISPD,FULL BREAKFAST
SUITE--2 ROOMS 1 BED
SUITE--2 ROOMS 1 BED,MOBACC,COMM ASSIST,SOFBD,JETTB,NSMK,FULL BREAKFAST
SUITE-2 ROOMS 2 BEDS
SUITE-2 ROOMS 2 BEDS,NSMK,PILLWTP,3RDSOFBD,MICRFG,42LCD,HISPD,FULL BREAKFAST
SUITE-1 KING BED
SUITE-1 KING BED,MOBACC,COMM ASSIST,SOFBD,JETTB,NSMK,FULL BREAKFAST
SUITE-1 KING BED
SUITE-1 KING BED,SMOK,PILLWTP,2NDSOFBD,MICRFG,42LCD,HISPD,FULL BREAKFAST

Amenities

  • High-speed internet
  • Airport shuttle
  • Free parking
  • Heated pool
  • No smoking rooms/facilities
General
Air conditioned
No smoking rooms/facilities
Free local telephone calls
Ice machine
Activities
Heated pool
Fitness center or spa
Exercise gym
Jacuzzi
Steam bath
Dining
Restaurant
Coffee maker in room
Lounge
Room service
Services
24 hour front desk
Business center
Laundry service
Guest laundromat
Express checkout
Security
Wake-up service
Multilingual
In-Room Safe
Meeting/Banquet facilities
Porters
Conference facilities
Gift shop
Copy service
Audio visual equipment
Internet
High-speed internet
Transportation
Airport shuttle
Parking
Free parking
Outdoor parking
Truck parking
Accessibility
Accessible facilities
Wheel chair access
Room
DVD player
Television with cable
Radio
Safe
AM/FM alarm clock
Hairdryer in room
Microwave
Sofa bed
Electronic door locks
Ironing board

Nearby points of interest

  • Citizens Business Bank Arena: 0.6 mi

Dining

Rosa's
2 mile(s) from Rosa's, Full Service, Italian, open for: lunch, dinner, 11:00 a.m. to 10:00 p.m., upscale higher priced menu
IHOP
1.5 mile(s) from IHOP, Full Service, American, open for: breakfast, lunch, dinner
Outback Steak House
1.5 mile(s) from Outback Steak House, Full Service, Steakhouse, open for: lunch, dinner
Inn Suites Café
Inn Suites Café, on premises, Full Service, American, open for: breakfast, lunch, dinner, 6:30 a.m. to 10:00 a.m., 11:00 a.m. to 2:00 p.m., 5:00 p.m. to 10:00 p.m., room service available
Olive Garden
1.5 mile(s) from Olive Garden, Full Service, Italian, open for: lunch, dinner
TGI Friday's
1 mile(s) from TGI Friday's, Full Service, American, open for: lunch, dinner
Applebee's
1.5 mile(s) from Applebee's, Full Service, American, open for: lunch, dinner
on premises
PJ's Café and Bar, on premises Breakfast 6:30 a.m. to 10:00 a.m. daily, Dinner Monday thru Saturday from 5:00 p.m. to 10:00 p.m., Lounge hours are: Monday thru Saturday from 4:00 p.m. to 10:00 p.m.
Panda Inn
0.5 mile(s) from Panda Inn, Fast Food, Chinese, open for: lunch, dinner, 11:00 a.m. to 10:00 p.m., moderate pricing
Macaroni Grill
2.5 mile(s) from Macaroni Grill, Full Service, Italian, open for: lunch, dinner, 11:00 a.m. to 10:00 p.m., moderate pricing

Hotel Policies

Check-in:
03:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (112)

Ratings and reviews for BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites

Overall score

3.8 / 5
5.01.0
112 out of 112
Amenities:
3.6
Room cleanliness:
3.9
Hotel staff:
3.8
Room comfort:
3.9
Location:
4.1
Value:
3.9

86% would recommend to a friend.

Sort by:
Review of BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites

Reviewer score

1
5.01.0
Gary Dunn
Seattle , WA
Jul 21, 2014

An experience in disappointment.

The hotel proved very disappointing. The carpet was wet in front of the vanity closet which thru the night began to smell , we were unable to connect to wi fi and when we called ahead the clerk was abrupt and rude.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
1
Hotel staff:
1
Room comfort:
1
Location:
5
Value:
1
Review of BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites

Reviewer score

1
5.01.0
Golferuenvy
Oregon
Jun 26, 2014

Just going home

Just needed a room for a night close to the airport for an early morning flight. The Lobby was hot and uncomfortable while waiting to check in. The room was ok, the main lights w/fan did not work, the balcony was filthy w,cigarette butts and empty cans and had not been swept for a while, woke up to ants in the bathroom sink theres more but I think you get the picture. Will never stay there again.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
1
Hotel staff:
3
Room comfort:
3
Location:
3
Value:
1
Review of BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites

Reviewer score

4
5.01.0
Lil Smiley
Moorpark, California
Jun 18, 2014

Great Rave Weekend

i spent the weekend there for Escape 2013 and it was a great hotel overall. my only complaint was that fridge in the room didnt work

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
4
Value:
4
Review of BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites

Reviewer score

1
5.01.0
Runphlat
Business
Seattle
Jun 14, 2014

Run down

I was greeted warmly at reception....once another member of the staff had finished talking with the receptionist. Checked into my room....after passing litter strewn property with cigarette butts littered around gum speckled pavings, The room was toasty as the A/C was switched off and 96 degrees outside. Once the A/C cranked (noisily) up it started to spew water from its motor, creating a veritable waterfall into the waste paper basket I placed to catch the stream. Looking into the bathroom to try and find a towel to mop up some of the water I noticed a companion that was planning on spending the night with me. There was a two inch cockroach hanging out in the bathtub! Called the front desk and with a profuse apology the clerk did move me to one of their suites......which on closer inspection appeared to be roach free, and the A/C did work. Bathroom towels are very old and even have holes in them. Due to the sanitary issue I initially experienced I wasn't brave enough to test out any of the 'hotels' other 'amenities'. Proximity to the freeways good (especially if you want to hear the trucks rumble by all night. No restaurants are within walking distance, but then again I don't think it would be a good idea to walk in this area after dark anyway.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
1
Hotel staff:
3
Room comfort:
2
Location:
1
Value:
3
Trip purpose:

Business

Dining tip: Short drive from hotel

Stay and have the right amenities in Ontario Mills which is about five miles away

Review of BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites

Reviewer score

3
5.01.0
musicman3320
Belmont, California
May 21, 2014

Good for the price, but lacking in some areas

The room had some issues. Some lights didn't work, the phone system was out, and the hot/cold faucets in the bathroom sink were switched. That said, it was good for the price.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
2
Room comfort:
2
Location:
4
Value:
4
Review of BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites

Reviewer score

3
5.01.0
Negociante
Business
Monterrey, Mexico
Apr 1, 2014

Good business location

Spacious room, quiet, functional. Odorless, Bed OK but Old furniture. Restroom w. Jacuzzi OK.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
3
Room comfort:
3
Location:
3
Value:
3
Trip purpose:

Business

Time-saving tip: Short drive from hotel

just 5 min drive from Ontario Intl airport

Review of BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites

Reviewer score

1
5.01.0
JenSM
Ontario, CA
Mar 17, 2014

In desparate need of repair and cleaning

We needed an airport hotel for our family for the night before a very early morning flight. We had average expectations given that it was an airport hotel, but the state of our "suite" was awful. The carpet was pulled up and worn through in places. The furniture had visible rips and burns in the upholstery. The baseboard was pulled away from the walls in several places revealing handfuls of dirt and grime. The wallpaper was falling off the walls. And the crib we rented for our toddler came with a dirty, stained mattress and no sheet (she ended up sleeping with us because the crib was so disgusting). As I stated, my expectations weren't high but this was a terrible experience.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
1
Hotel staff:
3
Room comfort:
1
Location:
3
Value:
1
Review of BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites

Reviewer score

5
5.01.0
Sierra03
San Bernardino, Ca
Feb 17, 2014

Very Impressed!

We have stayed at other Best Western and none other have been this nice at this one. Staff was average, not too friendly but once we got into our room it more than made up for it. Very clean and the breakfast was more than a continental. Had dinner at Bostons Pizza, great food and close to the hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
3
Room comfort:
5
Location:
4
Value:
4
Shopping tip: Short drive from hotel

Ontario Mills mall was less than 5 miles away. Lots of restaurants around to choose from.

Review of BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites

Reviewer score

2
5.01.0
Tim traveling guy
Business
Fort Lauderdale, FL
Feb 9, 2014

Not a great business traveler value

There was no working printer to use. No way to do basic work if you're a business traveler on business. Room was just OK and the breakfast was just OK, no much in the way of healthy food.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
3
Hotel staff:
3
Room comfort:
3
Location:
3
Value:
2
Trip purpose:

Business

Review of BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites

Reviewer score

3
5.01.0
gierite
Business
Ontario, CA
Nov 11, 2013

Ontario hote.

I was given a room that had not been cleaned and another's personal items were still there. Staff reviewed the situation and gave me another room which was clean and satisfactory.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
2
Hotel staff:
4
Room comfort:
2
Location:
4
Value:
3
Trip purpose:

Business

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