Monterey Marriott

Upon arriving at the hotel, was greeted by a less than courteous desk staff that informed us that the only way they would give us a king size bed is if we paid another 50% to upgrade rooms. Watch out if you book here for this trick. The doormen were nice, although they often realized they should open doors after I had already opened them for my significant other. Valet parking ($20) is the only option unless you want to park two blocks away. The valet staff was nice however the "windshield washing" left a thick residue that was with us for our 30 minute drive home. Pass on this. The beds were less than comfortable especially given the double bed instead of a king size. Nowhere near something like a heavenly. Location is great if you want to be close to downtown. If you want to be closer to Cannery Row, just know this is close but still a short drive. Overall for the price, there are better options out there. We are two very easy-going people but came away thinking "never again" for this price.

The hotel was nice. The staff out front were fantastic. That is where the compliments end. The staff at check in appeared to be to busy for any amount of a personal touch. My room was supposed to have a waterfront view. It was a partial view at best and the ice machine and mechanical room were very loud and distracting.

Towels with rips and strings hanging off of them, was supposed to be close to bay and was over two miles away, was to have bay view and weather was hazy and overcast with no view, snack shop off of lobby was no longer there, had to walk down the block. Over-priced and rooms were less than Marriott Courtyard quality! Expected so much more!

The entire staff---doormen, valets, front desk, concierge, supervisors and housekeepers were in a league of their own. Never have we stayed where the hotel staff was more attentive or more apparently delighted to have us as its guest.

The customer service of the Marriott in Monterey was wonderful. Every employee that I came in contact with greeted me with a smile and hello. Every door was opened. I really appreciated the attention to detail in the form of customer service.

I had booked through [...] and had requested my 8-10 arrival to be cancelled but leave the 8-11 night in place.When I arrived, all reservations were cancelled. Your staff didn't bat an eye and found me a fine room.We own three Marriott Timeshares and I use the Marriott VISA for my medical plaza purchases.Keep up the great work.Dr. Calvin B. Harris harriscb@aol.com

It is in a perfect location. It is a 3 minute walk to Fisherman's Wharf. At the wharf you can take a FREE shuttle to Cannery Row and the Aquarium. It is a beautiful hotel.

The bed was exquisite, got great rest, meals were great and the service was very friendly and professional.

The hotel looked far different from what it looked in the pictures. The furniture was old and so were the beddings and the linens. We paid extra for the view and when we complained we were compensated with free breakfast but we still felt 200 dollars a night was too much.

could hear people in next room talking. luckily they were mostly quiet or gone!