InterContinental THE CLEMENT MONTEREY

After an exhausting drive from L.A., delayed by highway accidents on 101 I arrived at the hotel where the desk clerk informed me that there wasn't a reservation in my name. After searching through the computer, she sneeringly informed me that she could not find my name. Even after I presented my Orbitz prepaid receipt with my confirmation, she still couldn't find it. Finally asking a supervisor to assist her,they stood there giggling over her inability to find my name, and he pointed to a name on the computer screen. Before she gave me the key,she proceeded to ask me if I understood the hotel policies. I was taken aback with her manner and asked what exactly did she mean? Since I always book a nonsmoking room,and had prepaid my room, I was shocked with her query. Not apologizing for the delay, she shoved the key at me. I asked about a bell person to help me with my luggage and was brusquely informed it would be brought up later. I made my way to the room on the third floor, and found a "do not disturb" sign on the door. After multiple attempts to open the door after about 10 minutes, the bell man, [...] came up with my luggage. He also couldn't open the door, and when I called downstairs was told that the room had been assigned to someone who's name began with the same 3 letters as my last name. Taken to another room down the hall, [...] made sure that the key fit, brought my luggage in and adjusted the temperature of the room for me. I couldn't find the temp. controls because a very heavy, large chair, hassock was placed right in front of it, and I would have had to crawl on top of the chair to adjust it. He was even so kind as to fill my ice bucket for me since I felt uncomfortable roaming the halls trying to find ice. After he left, I went into the bathroom to find there was no bathtub! Only a shower. Calling downstairs again, I was told that there were 4 rooms in the hotel with only a shower, and that I had been assigned to one. Someone came up and finally led me to a room with a bathtub and shower. This was my third room assignment after the disturbing way I was treated at check in and I was very upset.The walls were a tea green color, the King size bed had a white comforter on it with no spread and one of the pillows had a strange odor. The bathroom has no fan, and the shower steams up the whole room. The makeup mirror would be more useful mounted on the wall next to the sink. There was no bedside light that could be used for reading, and the heavy drapes on the windows were unwieldy. The windows opened up directly across from a building whose windows looked right at my window. Don't book the 3rd floor. I had been told that I would have a partial ocean view but this was not true. After 3 moves, all I wanted was to have dinner and relax.I went downstairs to the incomparable "C" Restaurant where the hostess quickly seated me "anywhere you like", at a comfortable booth above the other tables,overlooking the ocean. The attentive,lovely wait person assisted me in suggesting dishes she thought I would enjoy after I mentioned what my preferences were and then began a culinary experience that soothed my frazzled nerves,and satiated my palate with the most delectable creations. An excellent martini, oysters on the half shell with a zesty dipping sauce, Caesar Salad with flavorful whole anchovies and a crispy crouton. The best clam chowder, made with creme fraiche,whole baby clams, potato discs and leeks followed by seared Pilot scallops and porcini stew and a delightful glass of wine from the extensive wine list. Topped off with a wonderful coffee and a scrumptious pear tart wrapped for me to enjoy later in the hotel room. All this ,exceptional service, wonderful view and a visit from [...], the restaurant manager to see if there was anything he could do.Exhausted and satiated I slept comfortably in the King size bed. The next morning I checked out smoothly once again assisted by [...] the bell man placing my luggag...

-a great place to stay; staff were very friendly and helpful; room was excellent; next time I would ask for a room on the water.

This Hotel is everything it says and more brand new facility with a Great view of Cannery Row and of Monterey Bay with a awesome Jacuzzi.

The location of the hotel was excellent. The room was impeccable and had a great balcony over Cannery Row. Plenty of restaurants within walking distance. Staff were friendly and very helpful.

Great hotel, room was noisy (363) because it was above the garbage pick-up of the building next door. Request a room in the main hotel and you'll be fine.

Great location, Friendly staff, modern yet cozy design ... Great Stay Overall!!!

If you want to be close to all the attractions Cannery Row has to offer, then The Clement InterContinental is your hotel. Quiet,new,clean and a very reasonable value. The bed was soft,but had good support. The hotel staff were extremely accommodating and professional. The location could not be more perfect. A number of local eateries are within a 3 minute walk. Take time to sit back and enjoy the hotel's fire pits, on the deck, over the ocean...and maybe a little wine.

We stayed at the Intercontinental THE CLEMET MONTEREY over the New Years weekend. What a wonderful addition to Cannery Row. The staff was wonderful; the service excellent; the room very spacious. Loved the separate bathroom. We took pictures of the shower tile as we would like to replicate it in our home. Check in was very easy as was check out. No public parking near so valet was best choice. Very responsive! Our car was retrieved in 5 - 6 minutes each time. Being located in Cannery Row, we could walk to all attractions and restaurants in the area. Only caution - avoid staying in rooms above the rooms that allow pets. Barking dogs were irritating sometimes. We definitely will be going back.

Great location for hotel and worth the price in off season-however, this place is 7 months old and still seems very sterile-lack of plants, greenery-does not give you a warm feeling in lobby, reading room or dining area-room is excellent-advise getting ocean view as hotel sits on the ocean--dining seems overpriced-there are alot of dining areas for all meals outside the hotel within walking distance---I would definitely return for the location alone.

The Clement Monterey is a classy hotel with a friendly staff that pampers you and attends to your every need. The room was comfortable and spacious, and it had the comforts you'd expect from a high-end hotel. The location on Cannery Row is ideal, as it's just a small walk to the Monterey Aquarium and well as many terrific restaurants. Downtown Monterey is only about one mile away. I would definitely stay here again.