This hotel was one of the worst I have stayed in. The employees in the lobby were not eager to assist you in checking in and the parking fees were $22 which you had to do because the hotel is not in a location where you can park somewhere else. [...]
Both the front desk staff and the concierge staff came off as rather arrogant. Other hotels provide free internet but this hotel charges thru a second party. Parking is stated at $20 but when you pay it comes to $22; supposedly there is a 10%
tax. If you remove one food item from its place in the room, you may get charged $25 for moving it. Bottom line, this hotel is a scam. Thank God I'm an equity trader because at least I can, at appropriate times, short sell Starwood (HOT) stock and advise others to do the same. This is how I intend to get my money back.
I booked the room with 2 beds as I was traveling with 2 other people. When I arrived on site, the clerk told me that there were no rooms available with 2 beds. I said I paid for 2 beds. He then offered me a roll-away bed for an additional cost. I
said, I'm not paying for the extra bed. He was completely unwilling to help me without charging me extra for something I asked for in the first place.
The next morning we went to brunch inside the hotel. It was a buffet with no more than 10 things available. Yet, somehow I paid over $45 for me and my sister. I could have gone across the street for half that price and gotten twice as much.
I will be sure to tell all my friends to stay clear of this hotel.
They attack first if you have a genuine complaint about the sloppy and deceitful attitude and actions of the staff. They lost my luggage, refused me access when I arrived. Then blamed my wife for not following hotel booking and check in
procedures, claiming she had not informed them of my existence. The reaction of the checkin staff to the evidence of a second door key being issued for me when she checked generated a firestorm. Had this tirade of aggression occurred in the workplace it would be classified as aggressive bullying towards my wife and the myself when I tried to reason with the staff. I spoke to other guests who also experienced this unpleasant culture. I often stay in this chain of hotels because my experience to date has been wonderful. This one has a systemic management problem to fix.
Very old hotel but not as what we expect as stayed in other WESTIN.
It's a high rating in expenses rather than its service.
Conceige is in very good service but not those reception / front desk staff.
When we check-in at 6:00pm, they are rudness,
looks like we owe them monies.
The best staff in reception is the lady in cashier counter.
I stayed at the Westin because I thought I was going to get a special experience.
I was sorely disappointed. They nickel and dime you. For the price there was no free internet ($15 per day), no continental breakfast (rather $15 per person).
There was no microwave. There were cobwebs in the bathroom and dirty counters. There was a $25 restocking charge for taking their food out of their fridge and putting your own food in it. It was as though they'd charge you for using a kleenex! I'd rather spend my money on a less "known" name and get my money's worth with some of the extras. I would NOT stay there again.
I loved my room at the LAX Westin - it was clean, quiet, and comfortable...and everyone knows the Heavenly bed is pretty amazing. The staff, however, was rude from the point of check in to check out, with the exception of the restaurant staff,
whose guest service was exceptional. Great looking hotel with poor guest service. I wouldn't recommend this hotel if you need a place to stay at LAX.
Hotel features (5 = best, 1 = worst):
Short drive from hotel
Take the trolley right outside of the hotel down to Manhattan Beach.
Check in took close to an hour because my 4 night reservation had not been recorded. On the 2nd day my keys did not work because my checkin had been listed for 1 night even though I informed the desk clerk of the error and, after a long day, I had
to go to the desk and have new keys made and when I got back to the room the TV had no signal and I had to wait for a technician to fix it.
this hotel lacks what it needs to be a 4stars.
but to be honest I did not get to use all of the facilities like sports facilities but the room lacks to be a four star hotel. To add the bed and bedding were not the top notch and it looked old.
ALL THE HOTEL MAID DID WAS MAKE THE BED. THE ROOM WAS A MESS. THE ICE MACHINE DIDNT WORK ON OUR FLOOR. IT WAS VERY STUFFY IN THE ROOM. VERY OVERPRICED. I FILTERED OUT FREE PARKING AND THIS HOTEL APPEARED. HAD TO PAY $25 A DAY