My stay was fine....no issues but when I book a Westin I expect to be wowed by the lobby, glass work, fountains, art, sculptures and room design. I don't know the history of this hotel but I can't imagine it was built from the ground up as a
Westin.... likely some other average brand or maybe an independent. Staff was friendly but prices were a bit out of line.
Location is obviously great if you are flying out of LAX. However, hotel was very impersonal. Staff at counter was not very welcoming. Internet was not free. So unless you fly out of LAX, find another hotel. Does not really meet Westin's standards
in my opinion
Very old hotel but not as what we expect as stayed in other WESTIN.
It's a high rating in expenses rather than its service.
Conceige is in very good service but not those reception / front desk staff.
When we check-in at 6:00pm, they are rudness,
looks like we owe them monies.
The best staff in reception is the lady in cashier counter.