The hotel has everything a Westin normally does...clean rooms, heavenly bed, and good amenities. Front staff could have been more proactive as I waited at the front desk for several minutes before being greeted and a pizza box was left outside of
our room for several hours. Overall, service could have been better.
I stayed at the Westin because I thought I was going to get a special experience.
I was sorely disappointed. They nickel and dime you. For the price there was no free internet ($15 per day), no continental breakfast (rather $15 per person).
There was no microwave. There were cobwebs in the bathroom and dirty counters. There was a $25 restocking charge for taking their food out of their fridge and putting your own food in it. It was as though they'd charge you for using a kleenex! I'd rather spend my money on a less "known" name and get my money's worth with some of the extras. I would NOT stay there again.
We used the hotel prior to flying back to Florida, convenient location for the airport. The room was excellent value for money,choice of food in the resturant was good and tasty. However after going to bed the fire alarm commenced, our room was on
the 7th floor, we walked down the fire escape to the lobby, No member of Management was in control of the situation with regard to keeping the hotel guests informed as to what was happeneing, residents were continually arriving in the lobby asking what was happening, who was incharge?? of the situation, very concerning. In the end it appeards it was a false alarm, thank goodness as this had the potential to be a fisasco with loss of life. We did point all this out to Management prior to our departure.
I checked into this hotel after spending 2 nights at the wonderful W Hotel in Westwood, so I was prepared to be disappointed. But I was not! I just needed to stay one night somewhere close to the airport, and this hotel was perfect! It's huge, but
all of the staff was friendly and welcoming. The hotel seemed to be recently updated and was very clean, which was my MAIN concern! The check in was a little slow - I checked in a 10 pm, and there was a line and only one person working, but another staff member did come out to help. Took just a bit longer than I would have liked, but it was ok. The room was furnished very nicely--updated, comtemporary furniture, a cute little loveseat, large TV, pristine white bed which was VERY comfy, and complimentary Starbuck's Coffee. There was also food for purchase in the room - snacks and sodas. The bathroom was large and simple, and very, very clean. I would not hesitate to recommend this hotel. Great stay!
The room was comfortable especially the bed provided which was first class. The free coffee provided in the room tasted really good. The large screen TV with satelite channels were entertaining me through the wee hours. I like the location
especially with the frequent free transportation to the airport, closeby is a Denny's restaurant or Carls Junior joint which is convenient if you wanted something different to the Grill at the hotel which was very good.
I wish there was free parking for guests satying at the hotel, as it was pricey with the daily rate.
Hotel features (5 = best, 1 = worst):
Short drive from hotel
Shopping Malls are close by especially the Westfield Mall with JC Penny, Target and many more at Culver City or Fox hill. Another is about 3 miles on the main road to Costco. If one wants to visit an Outlet Mall then the Citadel Outlet Mall is about 40mins away with traffic. Not too bad for shopping destinations.