Excellent hotel - very friendly and customer service oriented
Everyone was so polite and accommodating. The hotel is very chic and the rooms very tastefully decorated and comfortable - especially the bed . I have nothing negative to report. Would stay in these hotels in other cities.
This hotel has a great location, right across from the Beverly Center, as well as many nice restaurants. Its a 10 minute drive to the Golden Triangle, as well as many other upscale restaurants. There's also a great hotel lounge and gym. The staff
is very friendly and helpful. I would definitely stay there again.
Horrible experience. I entered my room and there were dirty dishes in front of my door. My room had not been cleaned and the furniture was ripped. So I got a new room. All was well until it was time to go to sleep. I turned down the bed and there
it was...a larvae encrusted bug. The manager came to the room and said, "oh it's ok, it's cereal." No, not ok. I left the hotel and they charged me for 1 nights stay. However I did not sleep there. Never again! Completely unacceptable and disappointing.
The customer services alone was a 5 star experience. The rooms are very comfortable and clean. Each evening we found our room turned down and fresh towels in place. Slippers were left at the bedside. We ordered room service in the mornings and
everything arrived pipping hot and exactly on time. Food was excellent. We could not have been happier. Highly recommend this hotel.
Close to all fun things, shopping and dining were all 10-15 or less away. Very attentive staff. Breakfast was great and quick. Even came to room while we were out to add ice to our champagne bucket so it would be chilled upon our return. Quiet
rooms, comfy beds. One gripe, there was black mold under the clear calling in the shower. Easy I think to fix, not sure why it's not.