Sheraton Los Angeles Downtown Hotel

When checking in I was asked if I wanted to become a Starwood Preferred member - to receive discounts, etc. Normally I do not sign up for such things, but for some reason I said "yes." What a good idea! The person behind the desk proceeded to provide me with all kinds of benefits. I was told that the bottled water in my room would now be free. Then we were upgraded to a corner room on the 19th floor at no extra charge. Finally I said "I'm afraid to ask what it is going to cost for the valet parking downstairs" and she said "I can take care of that for you at no charge." Wow! It is normally at least $28 a night. This was a very nice hotel - very comfortable room. Only one tiny thing was amiss - no bar soap was provided in the bathroom. I called guest services and was greeted with "What can I do for you Mrs. _____?" and it was promptly resolved. Its a nice walk to LA Live - though there is a block or two here and there that feel quite isolated and dark. Not a bad neighborhood, necessarily, but not super well lit with open restaurants or bars to duck into if a person felt an unsafe presence lurking. But a person could easily take a cab there after dark if that was a concern.

I was very disappointed with the room I received. Upon arrival at the hotel, I was notified I had been upgraded to a King size. I was happy about that because it was not expected. Well upon further inspection, there was no heat in the room so we froze the entire time. There was also no hot water in the shower, so we pretty much had no choice. There for only one day, so wouldn't have made any sense to move all of our belongings to a new room. Planned on using the Sheraton again for my upcoming Los Angeles trip in February, but after this experience I'd pick warmth over convenience of location. I would have given no stars for room comfort if it allowed me to

Great experience would highly recommend for price. Searched in other place but chose this one wife was happy says

The location is good,convenient for shopping and visiting.room r also nice. But the elevator is a little old. It's a good hotel in downtown LA

Very nice room, clean and roomy. my only problem was the $28 overnight parking.... really, $28 when staying at the Sheraton?

We were getting married near downtown L.A and decided to stay at the Sheraton Downtown. We showed up a couple days before to have everything paid for and my fiancee to check in with ease. We asked the receptionist if we could take pictures in the lobby and he informed us there was no problem doing so. When my fiancee arrived, the hotel informed us of the complimentary upgrade due to our reason for staying there, our wedding. AMAZING!!! The room was phenomenal and the fact that it was a surprise surpassed our expectations of any hotel.

We were able to check in early and rest before the Lakers game. I asked the front desk how to get to the Staples Center and they gave me great directions. We walked there in less than 10 min.The room was very clean,but it smelled very strong of cigarette smoke. Called guest service and they apologized and took care of it. I love this hotel. It will be our hotel every time we go to Los Angeles.

Location is fine. We went for an outdoor concert close to music city hall. Walking was fine and felt safe. Received very good recommendations for eating dinner down the street from front desk person. Room was very clean but the A/C did not seem to work well. Room was a bit warm. Nice design in the lobby. For the money it was a good stay. We parked on the street for free - we arrived on Sat. night and left Sunday so it was not a problem to find parking on the street. We felt safe walking at night between 10 pm and midnight - I was accompanied by my male friend. Close to IHOP and they serve a very delicious, inexpensive breakfast. Made up for the nice, expensive dinner at Mccormicks? (next to Starbucks on Wilshire).