Sheraton Gateway Los Angeles Hotel

We chose the Sheraton for its location. The hotel was beautiful and more opulent than we expected the service was outstanding and so were the rooms. Very quiet and comfortable. The staff were friendly and very helpful. Staying at the Shereton Gateway is something I'm sure we will do again. I would highly recommend the hotel to everyone. It made our last night with my husband before he went back overseas a enjoyable one.

The hotel is very convenient for the aiport but not so convenient for sightseeing - although you can book sightseeing tours through the consierge and a bus will come and pick you up and take you to the depot. There is a free shuttle service from the airport to the hotel which is about every 15mins - very handy and convenient - especially given the size of LAX, you just tell the driver which airline you're going to and he drops you off there. We had a large room and the bed was very comfortable. The bathroom was a little dated but still in good working order. We ordered room service while we were there which was quick and easy to use. We also ate in the restaurant - the portions were very large and the food was very tasty. There is also a starbucks in the hotel lobby. We stayed for two nights as a stopover from New Zealand to England and it was perfect for this.

an excellent place to stay overnite at LAX. very well priced with comfortable and clean rooms

Overall very nice, but i would have liked to have a small refrigerator in the room.

I think they need clean the bedclothes. It was not really new.....I saw somewhere is broken.

My stay at the sheraton was stress free. The room was immaculate, the service was professional and polite, and the location was perfect if you want to be mid point of LA. Aside from the room not having a refrigerator I really had no complaints. The room had 2 queen size beds with fresh linens and the softest pillows. Valet attendants were quick polite and always pleasant. The staff was very helpful in providing directions and tour information

The hotel was fair, but the $24 just to park your car overnight is highway robbery. I can't believe that there is nowhere on site to park your car yourself.... across the street is a parking garage $13 a night! Has the world gone crazy?

We traveled to Los Angeles for our youngest daughter's graduation from UCLA. The Sheraton at LAX is a convenient location as it takes only 20 minutes (if traffic is good)on the 405 to get to UCLA. However, parking was expensive. We parked in the Airport Parking garage next door but could not take our car out of the lot to go anywhere without paying another $13. So, that was not convenient.

When my boyfriend, my sister and I arrived at the hotel, we had the option to pay $24 for valet per day or pay almost $11 a day to park in the lot behind the hotel across the street. You can always parallel park on the road behind the hotel but only two hours at a time and not at all over night, otherwise you will be cited. There are absolutely no parking accommodations for hotel guests. After lugging in 7 days worth of luggage between the three of us, my boyfriend checked us in. Mind you, we had already made reservations for one week and prepaid for our stay. It took the gentlemen about 10 minutes to find a room for us. Our room was fabulous. There were real comforters on the beds not like those paper-thin floral printed covers. The theme was more modern. Very impressive. Traditional room had the flat panel TV. Housecleaning was sloppy. Normally when something is used, it is suppose to be replaced. On multiple occasions, we found ourselves sharing coffee out of only one cup, no sugar and no creamer. Sometimes Wireless internet is offered but you must pay about $10 per day to use it in the convenience of your own room. Or you can use the free WiFi everywhere else in the hotel. To print something, you will be charged to use THEIR computers by paying for THEIR internet fees and then pay for the documents you print on THEIR printer per page. On the fourth day of our stay, we were interested in swimming at their pool. We approached and asked a staff member in the lobby regarding pool hours and after answering our question, the woman stated that the pool was for "hotel guests only". So what were we? On our last day at the Sheraton, we decided to valet the car so that we wouldn't have to struggle with our luggage as we did when we first arrived. After a young lady pulled up to the front with our rental, we began to put our things in the car. There were two valet boys standing approximately 5 feet away from us and another older valet gentlemen standing next to us and they stayed right where they were. Although we didn't need any help, no one bothered to offer any assistance. They chatted amongst themselves and paid no mind as if they were the hotel guests and we were the help. For the last two days of our vacation, we chose to stay at a Best Western MOTEL. They offered free WiFi, free printing, free parking ONSITE and they even had a mini refrigerator and a microwave where the Sheraton did not.

Excellent service, maid service was exceptional, hotel was quiet, excellent night life on main level, spacious rooms with very comfortable beds.