Omni Los Angeles Hotel at California Plaza

Everything was OK but this guy at front desk (12/19/12 morning) telling me what to do with my credit card at the check-out. I spent almost 3,000 in LA on gifts and tours using my credit card, the same I used when checking-in when I realized I was close to my credit limit I went the night before leaving town to change the card on file just to be sure and do not get any fee for exceeding my credit line, I gave them my debit card and told them to please do not charge anything else to my credit card, not even the $40 dollars per day for parking. Next day when got the final invoice I realized they actually did charge my credit card in one of the two rooms. I went to front desk to fix the problem asking what should I do if the bank charges me for exceed the limit on my credit card and this "employee" instead of yes we made a mistake we will cancel the charge to you credit card and will charge your debit card and if there is any fee (usually $35) we will credit it back and sorry for the inconvenience... He started to raise his voice saying well, we charge only one of the rooms but it works in both ways you "should not leave a card without funds on file" obviously everybody on the line was listening, you may understand how I felt, I raised my voice too and he just typed something in the computer and with an arrogant tone said I just canceled the charges to one of the rooms, that will be "enough" to cover any fees from your bank...It was like he was giving me charity or something, I just left. REALLY BAD EXPERIENCE!

The staff at the Omni were great. They made my family feel so welcomed. This was my first time to LA so I wasn't familiar with the area but the Concierge was able to give great information on tours, sites and restaurants. Also, the room was great...it was a perfect size for 3 people, the view was awesome and it was so clean. The only complaint was with room service. The food from the overnight menu was great but dinner was not good at all.

Fast check-in with reservation. The room was very spacious and lovely. Bathroom was beautiful but the shower needed better cleaning between the tiles. That and the fact that you have to walk through the valet entrance to get back in late at night are the only downsides to this hotel. I will definately be back and recomend this hotel to my friends!

staff were great. nickle and dime on everything unacceptable though. also parking not ideal

almost every single stuff should be paid even a bottle of water.

Check in and check out were quick and easy. I didn't use it much but TV was not HD.

Very nice hotel but location was not so convenient; had to walk a lot or ask for hotel transportation which takes sometimes long, to get to areas of restaurants, shopping, etc.

This hotel experience was great! Stayed here over Labor Day Weekend and staff was very accommodating. The courtesy car came in handy since it picked us up from the train station, took us to LA Live and a few other places within 3 miles of the hotel. Only thing I didn't like was that there was no jacuzzi.

I love the location of the hotel, middle of LA downtown and very safe area. Staff were very friendly and met my expectation.

I'm often in Downtown LA but had never stayed at the Omni until my most recent trip. I will absolutely be back. Great room--immaculately clean, extremely comfortable bed, superb toiletries provided, and everything new and nice. The staff are great, from the efficient and courteous bellhops to the professional front desk personnel. And if you join their club, you get free WiFi, which is a huge bonus. Location is great and within walking distance of wonderful restaurants and the burgeoning Downtown lounge scene. Only (minor) downside is the hike up the hill to the hotel from most of Downtown, but you can avoid it if you use escalators through California Plaza.