Hyatt Regency Century Plaza

We loved the hotel room, the facility and some of the staff. We wanted to get Lakers tickets and it seemed that the concierge just made one brief call and when he could not find tickets just gave up instead of coming up with other useful leads or tips.

Great location and good size of the room. Most of the rooms have balcony which add fun for those who have time to spend a bit more time in the room to view the west LA city high raise. Nice staff too.

After traveled for 20 hours on a plane, my relatives found out that the hotel had sold their room to somebody else even though they prepaid for 11 nights. They were sent to a hotel 5 minutes away and had to repack then returned the next day. Hotel provided taxi vouchers which no taxi drivers were willing to accept. Hyatt Regency front desk had to pay cash to get the driver to take us instead of waiting any longer, The bell captain at the other hotel had to spend10 minutes to convince another cab to take me back to Hyatt Regency. Why sign up with a taxi company that will not accept them? Don't tell me that we are the first guests who had these experience. It only meant that your hotel is not up to the standard to offer excellent service to your guest. When we checked in, there were other guests who got the same problem. So that means you must have oversold a lot! As a matter of fact, the other guest said that he would never returned. Even the cab driver learned of our story said that your hotel is too greedy by overselling your rooms. Jose Fuentes, the assistant Front Office Manager, was the one who helped to check in my relatives. Even though he said that he was sorry, you could tell from his facial expression that he did not mean it nor care a bit about the inconvenience brought to my relatives. I drove 3 hours to the airport , then the hotel and had not had dinner at 8pm. I could not believe such a "high class????" hotel would give such a first hand impression to visitors who are a good source of income to the US economy. Even though they did not charge for the night, but that was not what my relatives wanted. They wanted a room where they could check in right away and laid on the beds to relax. Since they prepaid the travel agency overseas, they had to go through the trouble to get a refund afterwards. So I was very upset and asked for some dinner vouchers to compensate for the additional inconvenience. Jose said hastily," You want dinner, let's go to the restaurant now!" He acted as if we were trying to take advantage of the hotel. Come on. Visitors who spent thousands of dollars really want to benefit a meal. I also cannot believe that the hotel does not have coffee pot in the room and the guest has to request it. We hated that we had to stay dressed up and wait for the delivery. For a lot of people like my husband and myself, the first thing we want when out of bed is to have a cup of coffee. This is especially important to travelers who have jet lag. Just want to advise other guests not to be fooled by this hotel by its star rating. It definitely does not deserve it. I give 2 stars for the location close to tourist attraction and the look of the lobby.

Location was perfect. Close to Santa Monica, Beverly Hills, UCLA and freeway (405). Room was clean and comfortable. Concierge service was great for finding activities in the area, getting tickets, area restaurants and directions anywhere. Not too much drawer space to store clothes, though. Did not like the $24 for parking every time I had to use the rental car.

Great location. Easy to get anywhere on LA's west side.

GOOD SERVICE WITH A STARBUCKS COFFEE SHOP THAT ONLY OPENS AT 6AM AND CLOSES AT 3PM????? OVERALL THE HOTEL WAS GREAT... JUST THAT THE LOCATION ADDRESS SAYS"AVENUE OF THE STARS' WHICH I FEEL IS MISLEADING COS YOU HAVE TO GET TO HOLLYWOOD WHICH IS AROUND 20 TO 30 MINS FROM THE HOTEL BY CAB. THATS WHERE ALL THE BUZZ IS.

This is one of the best places to stay with my family in L.A. Nice pool, child safe areas and friendly staff. The location is perfect, Century City is just around the corner; even Beverly Hills is walking distance. You can take the 405 fwy very easy.

Easy access and shopping/food options with the mall across the street. The rooms were nothing special and the staff, though friendly, was not necessarily helpful.

Concierge was great in suggesting places to see while in LA for the first time. Rooms were spacious. Bathrooms, including shower were roomy.

Hotel was very comfortable, clean and classy. We would absolutely stay there again!