After a month of travelling throughout the US this is by far the WORST experience I had. Firstly the free valet (Omar) was so rude. We had 9 bags between the two of us and he would not let us unload in from of the hotel we had to park across the
road - no bellhop and the valet who was the only one there not only didn't open the door for us but swore at us in Spanish for asking to stop in from of the hotel - it was 12am but this is just disgusting. Nor did the guy at reception offer to help. This kind of behaviour is the reason why people stay in trusted hotel chains. Not sure what it was like on the top floor but we were checked into the the 3rd and I had read reviews about the noise - I asked for something higher but "Apparently" there were absolutely no rooms available. Slept 1 hour because of the noise from the highways demanded a new room was given floor 6 - again "apparently" no other rooms available - and the guy at the desk said this was the best room in the hotel. Absolutely no difference in noise. Chose this place because Brentwood was not available. I wish I stayed at an airport hotel. Now stuck here for another 2 nights. I am disgusted - I warn everyone DO NOT STAY HERE!
Everything was good, but the room was too noisy to have a good night sleep, and I am not a light sleeper. Our room was right next to the highway and the noise was annoying and non-stop all the way through the night. Add to that an outdated very
old air conditioner making the noise of a propeller train every time it turns on.
We absolutely loved our hotel. The lobby was beautiful and smelled fantastic. The wine reception every night from 5:30 till 6:30 was exceptional . Enjoying a glass of wine by the outside fire every night was delightful. The West restaurant had
some of the most amazing food I have ever had .....the only downside to our stay was the construction . The noise Inside and outside of the hotel was at times unbearable. The construction on the 16th floor caused us to have to move our room in the middle of the stay, the construction on the 405 made it a huge headache to even get to the hotel.
While Brentwood is a nice area of LA it is nowhere near any of the tourist sites of the city. You'll be driving at least 30 minutes to get anywhere. Overall it's a decent hotel. The lobby and pool area are lovely. They offer a free wine hour in
the lobby every day which was nice.They offered free Wi-Fi but charged 4.95 to use the computer in the business office for 10 minutes of internet. I found that odd.
My friends and I ate breakfast at the restaurant every morning. There is a beautiful view of LA. We enjoyed the food very much. The servers were nice but very slow. It seems they couldn't handle more than a few tables.
The rooms are very small but clean. However, the housekeeper never cleaned out the coffee filter from the previous guest. They did not leave toilet paper when it was low but gave extra shampoo. They also came at 8:30 am which I think is a bit early.
If they work out the kinks it would be a really nice hotel.
Hotel features (5 = best, 1 = worst):
If you're going to use the LA Metro buses make sure to get a TAP card and buy a daily pass because you'll need two buses wherever you go.
Our stay was good. There is a lot of vehicle noise and some of it was due to ramp construction at this location. Just keep the room heat/air conditioner blower on constant and the noise is not so noticeable.The bed is extremely comfortable and the
staff is very friendly and helpful with any questions. Would stay here again.