Four Points by Sheraton Los Angeles International Airport

The whole atmosphere says "poor quality" and "poor hygiene". I visit LA 3-4 times a year to visit my daughter and always stay in a hotel. But I will not come back to this hotel. The carpet has many, many stains and looks DIRTY.

Terrible property! I work for an airline and will tell people to stay away from that dump! overpriced at that!

The hotel was the worst hotel i've ever stayed at. The service was HORRIBLE. The room was clean at least, but the service and amount of money I paid made it horrible. I've stayed in hotels for less money with MUCH better service.

We got to our hotel about midnight due to an evening flight into LA. We had to wait in line for over 30 minutes to check in. About 2:00 in the morning we heard a party going on in the next room. I called the front desk and they sent security up to address the situation. 30 minutes later the noise was still unbearable. I called the front desk again and they had me to speak to the manager. Come to find out, they had us next to an employee lounge. We ended up moving 6 floors up to a new room at 3:00 in the morning. We had to be up at 5:00 and all the hotel did was give us a free breakfast! Wow what a disappointment!!! I expected them to comp or adjust our room rate, but no......just a breakfast buffet! VERY DISAPPOINTING. I expected more from a Starwoods Property.

We were asked to return for check in 2 hours later. When we returned 4 hours later, our rooms were not ready. The front desk allowed us to move our luggage into one room and the second room would be ready in an hour and a half. We went down to the front desk to check after one hour. Front desk checked and housekeeping still had not started on the room. We asked to be placed in another room...the first clerk said there was no other room on the same floor. The second time we were given a room. We were traveling with a set of 3 year old twins. It was not a pleasant overnight stay.

THE ROOM WAS STUFFY WITH A WINDOW TO THE HALLWAY I DID NOT CARE FOR. THE BATHROOM WAS SMALL AND POORLY LIGHTED AND THE TISSUE CONSTANTLY FELL OFF THE HOLDER. THE SHOWER HEAD DID NOT MOVE AND MY CHILD HIT HIS HEAD ON THE HANDICAPPED BAR IN THE TUB MORE THAN ONCE.

Overall the cleanliness of the room was amazing, but that is where the praise stops. The staff didn't make eye contact and were very short. The parking fees were outrageous not to have covered parking. Not to mention that it was raining and the closest spots to the hotel have poor drainage so we had to trek through 2 to 3 inches of water. There also is no defined area to walk from the parking lot to the front door so you have to contend with traffic and hope that the drivers yield to you. I will not be staying here again.

The valet parking was abysmally understaffed. We stayed for four days. Every time we went out or returned to the hotel, we had to wait several minutes for a valet to pick up or drop off the car. Since the valet fees ($21/day) were on par with other hotels in the area (e.g., Radisson, Crowne Plaza), one would expect that the hotel management would do more to make the service commensurate with the price - they could start by hiring at least one more person to cover the valet desk. At those other hotels, the valet greets you at your car each time you arrive or depart; here, you have to go searching for them. The lobby was presentable and relatively modern, but when we got off of the elevator, I was stunned at the poor lighting and extremely outdated carpet in the hallway. The lighting and carpet were better in the room, but there was a faint smell of mildew that seemed to be coming from the bathroom. I had to close the bathroom door at night in order to squelch it.

We did not like having to pay for parking after paying for the room. The restaurant service was very slow and very over priced.

Very low on the chart of a scale 1-5. I gave it (the hotel) a "2" because the room was clean and the bathroom as well. Coming to the room was horrible. There was construction to the floors and the entire area leading to the corridor where the room was located. Upon arriving to the room the ceiling had either water spots or some sort of discoloration to it. The weather was very nice but the room was very, very uncomfortable at night. The thermostat was set at a very uncomfortable 70 degrees. We could not adjust the temperature since it was pre-set. I was traveling with my 21 year old Son and according to the on-line reservation I could click for an adjoining room at no additional cost for him, since obviously I did not want to share a room with my 21 year old Son. I did click on the room and if I was required to pay a bit more this would have been acceptable. To my dismay, we did have to share a room and this made dressing very inconvenient. We were able to order food once we arrived which was very convenient since neither of us was familiar with LA. The trip was a very short one and because of the room we were up hours before and checked out. Unfortunately, upon checking out the customer service rep informed me that my debit card did not work. I had used my card earlier in the trip and there was no problem. I had a VISA and had to book the accommodations on the card. I called my bank shortly after-wards and was informed that there was nothing wrong with my debit card and the Bank's rep did not see any indication the card had been swiped. I then used the card to purchase a number of gifts and then breakfast.....no problem was found with my swiping the card at any of those establishments. Which made me feel that either the clerk at the hotel was incompetent or lazy and basically lied about my card. For this, I gave the hotel this very low rating. I would not have offered anyone accommodations on a floor that was under-construction. Very bad for business.