Four Points by Sheraton Los Angeles International Airport

When we arrived, the room was cold but the heater would not go on. When I called the front desk I was told the heat was centrally controlled for that room and that heat was not available at that time in that wing of the hotel. I asked what solution the had and they said, more blankets. I asked if there were any rooms where the heat was availble and they said the other wing. We were moved upon request. Other service providers were rude and unhelpful. If all you want is a bed, they have those.

Nasty dirty carpet, bathtubs need to be replaced, bedding with stains, windows not cleaned in who knows how long. Basically they use the web to pull you in. The lobby area is really nice so you expect nothing less in your room. Complete disappointment!

It does not say that you have to pay $16 each night for parking, the front desk employees did not tell me the proper procedure for validating parking tickets even thought I asked, the rooms were not very well maintained and it was extremely loud with partiers into all hours of the night and airplanes that were landing at LAX.

Girlfriend checked in earlier not knowing what I booked and given room 448 in the older part of the hotel. Room had windows that were in the hallway wall. Poorly designed and prevented one from leaving the shades/window treatments open with privacy. I upgraded to a deluxe room which was suppose to have a kingsize bed, only to find out at 1am that it was 2 fullsize beds. Hotel told me cheaptickets doesn't guarantee what accomodations you will get. Why bother booking in advance.. anyway was only for one night... Try another hotel that has a more consistent room plan. This hotel had an older section where we were placed and a newer section..hotel was like a time warpe..mirrors damaged, needs painting and repairs on the both the exterior and interior...Four Points definitely not the Four Seasons...

When you go to a "Sheraton" hotel, you expect a first class room. The hotel lobby was okay, clean, nothing great or fancy. But the hotel room had stains on the carpet and the blanket under the comforter was very well used. The heater/air conditioner unit was non-stop, no automatic setting. Towels and bathroom amenities were not what you would expect from a Sheraton hotel.

The hotel was the worst hotel i've ever stayed at. The service was HORRIBLE. The room was clean at least, but the service and amount of money I paid made it horrible. I've stayed in hotels for less money with MUCH better service.

I was assigned to a floor that was basically a "construction zone," and the lack of ambiance "colored" my trip impression. Then - The following morning, I received continuous (every 2 or 3 minutes) automated "wake-up" calls. I was awake, but got tired of the ringing off the hook phone.

The hotel was dinging and low quality.. starting with the carpeting in the hallways that is all stained. It is a mass, low end airport overflow hotel with no redeeming qualities. Don't walk, RUN away from this hotel

This hotel was very disappointing. It started when we were checking in and there were other guests complaining at the desk about cockroaches in their room. Because we had arrived so late and we were only there for one night we had no choice but to stay. We didn't see any bugs in our rooms, but the hotel was very run down. [...] You also had to walk through these weird doors to get to your room, we thought we were going to end up in the stairwell.

I had preferred member with Sheraton and they put me in a motel look-a-like tower. When I checked-in I noticed there were towers separated labeled for preferred member only so I went to front desk to ask for the preferred member room they said it's only for gold and platinum members. Not a good experience at all. No free coffee. Not much selection of food.