Hollywood Roosevelt Hotel

1)several days after making the reservation through Orbitz, the hotel still didn't have the reservation -- corrected via a very long phone call to Orbitz 2)upon arrival the hotel put us in a room without a cabana -- the reservation was for "garden view" cabana. Initially they insisted the room we were had a cabana -- eventually they did put us in a "garden view" which was actually a street view, cabana room which had no acess to the pool. 3) the room had only one robe for 2 guests 4) the room had no coffee pot -- housekeeping delivered upon request and had to be asked a second time to bring cups 5) there is no ice available on the first floor (even though they say ice is on every floor) except when the pool bar is open 6) when we asked about a late checkout, we were told on the phone that for an additional $150.00 we could stay until 10 pm; when we checked in we were told that the $150 would only buy a 4 pm checkout 7)the noise from the room next door was quite loud all night and incuded loud music and an unbelievable number of banging doors, very unhappy with our stay.

My husband and I traveled across I-10 from FL to CA & stayed at 3 B&B's, 2 Super 8's & the Roosevelt. THE WORST exp. was by far the Roosevelt, where we were told there were no reservations (staff blamed [...], or anyone else they could for the "error"), denied access to our vehicle and pointed to areas we wanted to see (the pool, the Marilyn mirror on 2nd floor, lounge). I was told that the confirmation that I printed would not do me any good, as I was trying to show it to the desk clerk to let her know that we did indeed have reservations. We prepaid for two weekend nights and one weekday night, excluding tips and parking, and the clerk handed us a charge summary which included the very day we were checking out, which we had already paid for but were told was not reserved for us. We asked to speak to a manager and were told that the manager was on the phone so we would have to wait.[...]the last evening, which is the Roosevelt's responsibility, is still not refunded to my credit card, and that was five days ago. Had we flown into CA to spend the entire stay there, our vacation would have been ruined. The stars of the show were the lowly bellhops, valets and housekeeping staff who were all gracious and helpful.Also, everything is charged....no complimentary coffee, water or parking. I'm surprised they don't charge for the toilet paper useage.

Web site was misleding on size of room. I needed to have space for meetings and had to upgrade at an additional $125per night to do so. There always seemed to be a party going on in the hallways and I had to listen to a flute player practice for quite some time one evening. Staff that led you away from activites in the lobby were not rude, but a bit forcefull. Made me feel like it was my fault the lobby was closed. Bathroom layout is poor and the old tub is very slippery. The glass partition is the only thing to try and catch yourself. I could understand the high parking price if your not a guest. Maintenace had to drill out the door in order to get me in my room. Then they had to come back and replace lockset. I was offered another room, but it was the small king that I had just upgraded from. I would have thought that after sitting in the hallway waiting for maintenance to let me in and then being distrubed again while they re-installed a new lockset that some form of compensation would have been offered...none was.

I am a married, adult law student in my mid 30s, and I stayed at The Hollywood Roosevelt Hotel on my recent trip to L.A. The reason for my trip was twofold. I was to have a meeting with my new business partner and friend regarding the company we just started. Also, I have 4 very old and dear buddies that I went to college with who live in Hollywood as well, and I hoped to combine a business trip with pleasure by reconnecting with them over cocktails. This was to be a very special occasion for both myself and my old pals as none of us had seen each other in many years. After college I went away to law school while they moved off to the west coast to chase dreams, and now that we've all become successful in those pursuits we were eager to sit around and swap our respective stories and I'd hoped to provide the hosting location via what I thought would be a swanky hotel with an atmosphere that the entire group could appreciate. To give you an idea of the group's make-up, I'll just say that two of my friends are now working for two of the major broadcast networks in executive positions where they work in the production of two different prime time TV shows, and the rest are successfully established in the music business, so all of us had tons of exciting stories to tell and were excited to get together for the purpose of doing so. Consequently, I was looking for a hotel that could offer us a hip, centrally located spot to meet/eat/drink. I also wanted to stay somewhere that had tons of amenities, gorgeous architecture, and a rich history. I must admit that if these were the only criteria that mattered, The Roosevelt would've certainly more than fit the bill. Ironically, all of us had plenty of money to spend on expensive food and beverage service which is exactly what I was in the market for, but sadly the behavior of the Roosevelt's staff forced us to spend it elsewhere. In general the employees at The Roosevelt were so unbelievably rude, unhelpful, and inexplicably conceited that their lack of professionalism and total absence of anything approaching hospitable service, ended up rendering the property basically unusable as anything more than a place for me to sleep at night. Considering my experience, if I had it to do over I'd have taken up one of the many offers to stay in a friend's guest room in lieu of ever entering this hotel. Typically I am the kind of person who is uncomfortable with such an imposition even with close friends and family, but that kind of experience would have been far more comfortable than any of the time I spent on The Roosevelt's property. I was surprised to find that after ten p.m. (and often during the day as well), there was no way possible to ingress or egress from my particular room without encountering a rude, snarky, and accusatory member of the hotel security staff. Security at The Roosevelt, apparently, consists of well-dressed gentlemen with secret-service-style earpieces whose job it is to interrogate guests as to where they are going each time they leave or return to their rooms while simultaneously making sure they don't feel comfortable anywhere near the pool bar area. The first day I was there, after checking in and going out to have some dinner, I returned to the hotel with 3 friends. Our plan was to stop by my room to drop some things off, then we were going to head to the bar at the pool for a bit. Unfortunately, our plans changed after the glorified hall monitor on duty insisted that he search each of the bags that each of us were carrying as if we were common criminals attempting to smuggle narcotics through customs or something. He explained to me, after finding a single bottle of alcohol that I had purchased on our way back, that the hotel had a policy against "outside alcohol", and that this was "typical policy at most hotels". Having previously managed an oceanfront resort, I found that information surprising, but I totally complied without so much as politely que...

This was the second time I stayed at the Hollywood Roosevelt. The first time was over a year ago and I had a lovely time (girly weekend, birthday party pool-side). This time at the Roosevelt, it was the worst hotel experience of my life. And I have travelled all over the US and Europe, so that is saying tons. We stayed in the "new" poolside rooms. The rooms are now trashed, scratched floors, chipped paint, stained carpets in the hallways. The pool is now open to any random person who comes in and gets a drink at the bar. After the randoms leave the pool, the lounge chairs are left dirty and nobody is there to clean up. I thought we could get some pool time in during the AM with other real guests of the hotel, but both mornings (Friday and Saturday), work men were trimming the palm trees around the pool! My lovely swim was covered with palm tree sawdust. Coming back to the hotel at night (after 2am), I had drunk random people pushing me as I tried to pass by the pool to my room. Sad that the Roosevelt has to be so desperate to make money. Oh, and no free internet??? Seriously?

Very poor overall experience with the Hotel Staff to provide room that was contracted. No attempt was made to tell us of their inability to provide the contracted room, as if they were trying to do a bait and switch. Room was not the pool view as specified in the reservation and it was also next door to the restaurant. The room air conditioner was broken and the room was over 80 degrees at the time of our late check in. The night manager took no responsibility and we left without a word of regret from the staff. Bad, very BAD

Rooms are small. Bathroom/Showers are small. Staff is not friendly. Can not sleep at night because it is too noisy, walls are paper thin. Horrible experience

The Roosevelt Hotel in Los Angeles is a trip back in time and place . The 1923 era hotel is a mix of old and new , it's as if high tech meets the '20's. Young and affluent ipod people, chicly apparelled wandering amongst the high ceiling , elegantly restored hotel. The Hotel has a beautiful pool with surrounding rooms creating a cabana-like feel. It is very pleasant to relax there , drink in hand , moments from the congested streets of Hollywood right outside. An oasis that is nice to come back to at the end of the day. The counter-point to the pool scene is the main lobby. The dark cavernous entry is quite strange, huge , and very dark with over-sized furniture scattered about. Another oddity is the perplexing floor design that connects the mezzanine and the lobby floors. I got lost on more than one occasion leaving the elevators and trying to find my way out. The twenty-something staff seemed to be in a training mode . Right outside the hotel is , well Hollywood , and that means tourists, landmarks, people watching and shopping. A great location to go to the Hollywood bowl , shop , beach , etc. All in all , a great place to do LA.

For the money our room was very small. We were on the 3rd floor and could hear the music from the lounge area below. Outside our room was the roof top with generator fans that we could also hear all night. We mentioned this to the front desk but didn't get any response from the person on duty so we just bared with it. For the money we expected a quiet and larger room. The hotel is beautiful inside but very dark. Takes some getting used to. The location was very convenient however if you have a car parking is $26 per day and there is no parking near by.

Everything was good at this location, but I managed to miss my flight and I blame the hotel. The clock in the room was one hour slow. I understand that Housekeeping has a lot to do, but that should be a standard to check. I checked out and got in the car and realized it was an hour later than had stated in the room. I missed my flight and caused a burden on getting home. Pretty poor for a hotel of high standards.