$145 Avg/night
Rate and special offer based on Check-in: Apr 1, 2015 Check-out: Apr 4, 2015

Pacific Palms Resort

4 stars
View map of One Industry Hills Parkway, City of Industry, CA 91744

Hotel Overview

Reviewer score
4.0
out of 5
113 reviews
Beautiful resort with amazing views!

It was a very pleasant stay at this hotel. My fiancé and I were thrilled to have stayed in this... See full review

  • Lucrecia E.
  • Mar 13, 2015
Best Deal, amazing staff service, and a beautiful view

We booked this room last minute. Entered the lobby and it was an amazing enviroment to have... See full review

  • Jeanie in her 20's
  • Aug 18, 2014
San Gabriel mountain views at exclusive oasis a half-hour from the city

As L.A.'s only destination hotel for both business and leisure travelers, this oasis offers amenities that ensure no guest is disappointed. World-class golf courses, an in-house luxury spa, a hilltop pool and high-tech fitness center offer plenty of recreation, and the resort's elegant restaurants serve up top-quality dining. Rooms offer plush amenities, while the state-of-the-art meeting rooms and ergonomic work stations turn the busiest workdays into sheer pleasure.

Highlights
  • Two championship-level 18-hole golf courses
  • Excellent in-house dining and lounge options
  • Luxurious spa offering traditional and Asian-style treatments
Location

A half-hour east of downtown Los Angeles, the Pacific Palms Resort offers relaxing seclusion while staying accessible from all major freeways and airports in the region. Perched on a hilltop, the resort looks out on the San Gabriel Mountains and the scenic valley.

Rooms

The resort's 292 oversized rooms feature floor-to-ceiling windows and private balconies with spectacular views of the surrounding San Gabriel Mountains, the lush grounds and exquisitely landscaped golf courses. All guests enjoy plush bedding, complimentary Wi-Fi, granite bathroom countertops, signature bath products and completely ergonomic workstations. Facilities include six luxury suites and two presidential suites.

Features

Regarded as one of the top resorts and golf courses by Southland Golf Magazine readers, the Pacific Palms Resort earns that with world-class golf and guest amenities. Besides the two acclaimed 18-hole championship courses, Pacific Palms boasts two exceptional restaurants. The chic, contemporary Red offers succulent steaks and seafood along with enticing cocktails and elegant indoor and patio settings. Cima serves a delectable all-day menu to be enjoyed alongside spectacular views. State-of-the-art meeting facilities, fitness center, hilltop pool and luxury on-site spa round out a slate of amenities for every need and every guest.

Transportation
  • Shuttle service available to and from all area airports
  • Ontario International Airport (25 mi/40 km)
  • Long Beach Airport (28 mi/45 km)
  • John Wayne Airport (34 mi/55 km)
  • Los Angeles International Airport (37 mi/60 km)
Attractions
  • Downtown Los Angeles (25 mi/40 km)
  • Disneyland (25 mi/40 km)
  • Knott's Berry Farm (26 mi/42 km)
  • Universal Studios Hollywood Theme Park (31 mi/50 km)
  • Palm Springs, CA (94 mi/150 km)
Business
  • Business center
  • 45,000 square feet of meeting space
  • 28 meeting and breakout rooms
  • On-site conference and event specialists

Recommendations for you

Customers who viewed Pacific Palms Resort also booked these hotels.

Pacific Palms Resort Rooms

Deluxe
Deluxe room features separate private workstations with ergonomic chairs, internet connectivity, complimentary wireless access, brand named appliances and oversized TV's, electronic minibars, signature products, blow dryer and iron associates, robes for each guest, USA Today each morning.

Amenities

  • WiFi
  • Free parking
  • Pool
General
Concierge
Pet friendly
Activities
Pool
Fitness Center
Spa
Dining
Restaurant
Room service
Services
Business center
Conference facilities
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Meeting facilities

Meeting Info
We understand that a meeting is an investment. At Pacific Palms, your meeting package will be customized to fit your team's goals - to ensure that you get a return on your investment. Our broad range of meeting services has been epanded in order to anticipate the needs of your team. Our complete facilities include 45,000 square feet of flexible, indoor meeting space and a 12,700 square foot general session room with retracting crystal chandeliers and hydraulic stage. A complete in-house audio and visual department and a high-tech business center is available throughout your conference as needs arise. Each meeting room is equipped with: High-speed Internet connectivity, Multiple power outlets, A drop screen, Eight-hour ergonomic chairs & conference tables, Tackable wall surfaces and non-glare lighting. Complimentary parking is provided. Pacific Palms features a heliport for direct helicopter service.

Dining

Cima
This four-star restaurant offers Pacific Fusion cuisine, open for breakfast, lunch, and dinner. Enjoy stunning mountain views.
Red
Sitting high on a glorious hilltop, overlooking the San Gabriel Mountains, you’ll find the area’s hottest new restaurant and coolest bar. This is an upscale dining experience where only the finest steaks, freshest seafood and stunning cocktails are served. RED is perfect for power lunches or passionate evenings. Here you can dine inside or lakeside. Enjoy a Kobe burger and microbrew following a round on one of Pacific Palms’ legendary golf courses… or lounge under the stars warmed by our impressive stone fire pit. For those looking for something special—it’s time to paint the town RED.

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Ratings and reviews for Pacific Palms Resort

Overall score

4 / 5
5.01.0
113 out of 113
Amenities:
4.2
Cleanliness:
4.4
Hotel staff:
4.2
Comfort:
4.1
Location:
4
Value:
4

88% would recommend to a friend.

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Review of Pacific Palms Resort

Reviewer score

1
5.01.0
Portlander
Business
Oregon
Jan 26, 2012

Sink and Tub both do not drain!

The hand wash sinks and bath tubs do not drain. Terrible! Nobody came to fix them either!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
1
Hotel staff:
2
Comfort:
3
Location:
3
Value:
1
Trip purpose:

Business

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Review of Pacific Palms Resort

Reviewer score

1
5.01.0
Anonymous
Business
Taiwan
Jul 1, 2011

Never again

Room smell funky bed lamp don't work TV sucks, toilet sound like it power by diesel. In room wifi goes on and off all the time. I will never stay here again,

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
2
Hotel staff:
3
Comfort:
1
Location:
2
Value:
1
Trip purpose:

Business

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Review of Pacific Palms Resort

Reviewer score

1
5.01.0
I AM NOT DOING YOU A FAVOR BY SPENDING M
Business
phx
Aug 31, 2009

Filthy, worn down and noisy

Nasty!! Checked in to a filthy room. Called the front desk and requested a new room. We were then called back and interrogated as to why. After fightinbg with the front desk a staffer reluctantly came up after keeping us waiting for half an hour. He showed me to another room that was WORSE!!! Then we were kept waiting even longer and given a room with stains on the carpet and cieling. The other rooms had hair all over the bathrooms and tubs that didnt drain.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
1
Comfort:
1
Location:
1
Value:
1
Trip purpose:

Business

Time-saving tip: In Hotel

DONT STAY HERE. LOTS OF THE ROOMS DIRTY AND STAFF ARGUMENATIVE. LOUDS PARTIES AND WEDDINGS EVERY DAY AND NIGHT DURING THE WEEKENDS MAKE THIS PURE MISERY

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Review of Pacific Palms Resort

Reviewer score

1
5.01.0
oneEpslon
Business
san jose
Jun 13, 2011

Bad experience bad staffs

we came here mainly because of business.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
2
Hotel staff:
1
Comfort:
1
Location:
1
Value:
1
Trip purpose:

Business

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Review of Pacific Palms Resort

Reviewer score

1
5.01.0
Anonymous
Business
JG
May 25, 2009

BAD

BAD IT GOT WORSE OVER TIME

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
1
Comfort:
1
Location:
1
Value:
1
Trip purpose:

Business

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Review of Pacific Palms Resort

Reviewer score

2
5.01.0
San Jose family of 4
Business
San Jose, California
Dec 25, 2012

Not really 4 star level

Someone said it best, 4 star lobby but a 2 star room. It probably was 4 star at some point. I did like the plantation shutters but everything else like the slow draining tub just made the place not feel comfortable. The price was in line with a 3 star courtyard inn down the street, but I would stay there next time.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
2
Hotel staff:
4
Comfort:
2
Location:
3
Value:
2
Trip purpose:

Business

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Review of Pacific Palms Resort

Reviewer score

2
5.01.0
Halitaaaa
Business
san diego
Jul 1, 2011

Its ok

The hotel is very nice but the pool is not too big and the sauna and jacuzzi cost 20dlls per day. which i thought was kind of a bummer

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
4
Hotel staff:
1
Comfort:
4
Location:
4
Value:
2
Trip purpose:

Business

Dining tip: Short drive from hotel

Fullerton is very close by and has a lot to see.

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Review of Pacific Palms Resort

Reviewer score

2
5.01.0
Jennie Jen
Business
From the East Coast to the West Coast
May 18, 2010

Horrible Staff!

[...] The hotel staff couldn't figure anything out and didn't want to use any of my ideas! I finally got a room after 2 in the morning! Ridiculous. To top it off they were setting up a huge tent outside making tons of noise! I love this hotel but this particular experience with both [...] and Pacific Palms was HORRIBLE!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
1
Comfort:
5
Location:
3
Value:
1
Trip purpose:

Business

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Review of Pacific Palms Resort

Reviewer score

3
5.01.0
SimplyGlitz
Business
Rancho Cucamonga, CA, USA
Apr 4, 2012

Good for area

We stayed at this hotel for one night while passing thru. The room was very spacious but the bathtub was really nasty looking. The shower head was clogged. The hotel overall was OK and it looks as the best option for the area it is located in.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
3
Comfort:
3
Location:
5
Value:
2
Trip purpose:

Business

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Review of Pacific Palms Resort

Reviewer score

3
5.01.0
Anonymous
Business
San Jose, Ca
Nov 28, 2009

Updated, quite new, and nice room, but..

Everything is nice. Clean, updated room, white towel, bath gown, clean bed sheet, comfortable bed, and wireless internet. But the air condition fan was too noisy. It sounded like washer spinning to dry. It was too noisy, so that we couldn't sleep well.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
3
Location:
4
Value:
3
Trip purpose:

Business

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